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Reviewed on 2022-08-24T16:14:33.733

Reviewed on Wednesday, August 24, 2022 4:14:33 PM

Do NOT use this agency. They do not care to help you. We have had nothing but issues with them and when trying to get resolution, their answer is that it_`s not their fault and the customer is always wrong. Among the many different issues I_`ve had, my favorite parts are their VP telling me that how I feel is _`wrong_`, it is not uncommon for them to have to wait 8+ hours to speak to someone at Royal Caribbean (then why would you ever recommend that line_), and my ultimate favorite that I need to contact the cruise line to get my issue resolved even though I already told them that the cruise line wont talk to me because I _`have_` a travel agent (so basically, I get to call Royal Caribbean so that they can tell me to have my travel agent call who will then tell me to contact them myself so that I can go through this cycle endlessly. To top it all off, this agent booked a horrible room location for my in-laws (an obstructed balcony room basically as far away as possible from the elevators_stairs which was a huge problem as my mother-in-law has had her knees replaced and has a hard time walking, booked them on a post cruise tour where they had to eat lunchables since there was no food available. There are countless choices available to you, don_`t make the same mistake my family did!