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Financial Management

While every effort has been made to ensure the accuracy of the information contained in ASTA White Papers as of the date of their publication, please be advised that some content contained therein may be outdated or otherwise inaccurate at the present time. Accordingly, ASTA makes no representation regarding the timeliness of all of the information accessible here. Members having questions regarding the current state of a White Paper topic may wish to contact ASTA to obtain the most up-to-date information.

How America Travels - 2019 U.S. Traveler Survey (Executive Summary) — December 19, 2019
The 2019 How America Travels National Study, sheds light on Americans’ perceptions of travel and better enables ASTA and the travel advisor community to be the voice of America’s travelers, just as travel agents represent the interests of their clients every day. Click Here to access this report

How America Travels - 2019 U.S. Travel Advisor Survey (Full Report) — December 19, 2019
The 2019 How America Travels National Study: Travel Advisor Survey, sheds light on the perceptions of travel from the perspective of travel advisors. Click Here to access this report

How America Travels - 2019 U.S. Travel Advisor Survey (Executive Report) — December 19, 2019
The 2019 How America Travels National Study: Travel Advisor Survey, sheds light on the perceptions of travel from the perspective of travel advisors. Click Here to access this report

How America Travels - 2019 U.S. Traveler Survey (Full Report) — December 19, 2019
The 2019 How America Travels National Study, sheds light on Americans’ perceptions of travel and better enables ASTA and the travel advisor community to be the voice of America’s travelers, just as travel agents represent the interests of their clients every day. Click Here to access this report

Collecting a Judgment — May 2, 2019
If your travel agency wins a judgment against a client or other party for money owed, the court will record that fact on the court's records. Now the question is: will the defendant pay the judgment, and if not, how can the judgment be enforced?

Payment Collection Programs Report — April 5, 2019
This Premium Member report provides information on PayPal and its potential use for travel advisors. Provided in the report is a detailed comparison of three payment options: ARC TASF, a typical merchant program and PayPal.

How America Travels – ASTA’s 2018 Consumer Research Study
(Executive Summary)
— December 4, 2018
Funded by Carnival Corporation & plc, the 2018 version of “How America Travels” provides key insights into the travel ecosystem, including emerging trends related to the use of “sharing economy” services, new daylight into the consumer travel planning and booking processes, factors that help turn non-cruisers into cruisers and changing consumer needs as travel agents transition to travel advisors. Click Here to access this report

How America Travels – ASTA’s 2018 Consumer Research Study
(Full Report)
— December 4, 2018
Funded by Carnival Corporation & plc, the 2018 version of “How America Travels” provides key insights into the travel ecosystem, including emerging trends related to the use of “sharing economy” services, new daylight into the consumer travel planning and booking processes, factors that help turn non-cruisers into cruisers and changing consumer needs as travel agents transition to travel advisors. Click Here to access this report

Helpful Resources — June 22, 2016

Supplier Bankruptcy Resources — October 8, 2012
ASTA's supplier bankruptcy resources include the ASTA Travel Advisors' Guide to Airline Bankruptcies, information specific to Cruise Line Defaults, and a Supplier Bankruptcy Updates page with the latest information on specific suppliers.

Federal Loan Assistance for Travel agents — August 3, 2009
An overview of the range of loan assistance programs available to travel agents, and will explain how to go about preparing a loan application.

Webinar - Money, Money, Money and More. — May 22, 2009
Managing a travel agency is not always easy, but there are external resources, this video addresses how SCORE, a nonprofit organization offering free business assistance to small business, that can help you along the way.

Webinar - Changing Your Future By Upgrading Your Business Model? — May 22, 2009
Agencies need to develop and implement a progressive fees strategy. This presentation will address critical issues related to upgrading your business model to successfully use fees.

IATAN Financial and Personnel Standards — February 6, 2009
ARC-appointed agencies can satisfy IATAN's financial requirements simply by submitting a copy of their ARC bond or letter of credit. If you are not appointed by ARC, you must give IATAN a financial statement demonstrating required amounts of net worth and working capital.

Understanding and Managing Service Fees — February 6, 2009
Since the majority of airline commissions were eliminated several years ago, travel agencies have had to adjust their business plans in order to recoup the loss of revenue.

Calculating the Cost of Taking on New Corporate Business — February 6, 2009
No travel advisor should offer a corporate client a rebate or management fee program unless the advisor knows that his resulting income will be profitable. If the cost to the agent of every ticket issued is higher than the commission received, there is simply no way to, as the old saying goes, "make it up on volume". Profitable revenue sharing demands that the advisor know, with substantial accuracy, all costs associated with his agency.

Credit Card Acceptance Procedures — February 6, 2009
Failure by agents to (i) follow the 3-step process outlined below, and (ii) respond to carriers' requests for supporting documentation within the timeframe referenced above, will result in agents being held financially liable for disputed transactions.

2007 Labor & Compensation Report Summary — May 22, 2008
ASTA conducted this labor and compensation study to assist travel agencies in benchmarking their compensation, benefits and hiring practices. This is a free 2-page summary of the report.

Credit Card Surcharge Laws — July 9, 2007
Focusing on the laws of eleven states that ban credit card surcharges in specific transactions, this report examines how those laws affect travel agencies and airlines. The report also includes an analysis on how well travel agencies are protected by these laws should the airlines decide to pass credit card expenses onto travel agencies.


While every effort has been made to ensure the accuracy of the information contained in ASTA White Papers as of the date of their publication, please be advised that some content contained therein may be outdated or otherwise inaccurate at the present time. Accordingly, ASTA makes no representation regarding the timeliness of all of the information accessible here. Members having questions regarding the current state of a White Paper topic may wish to contact ASTA to obtain the most up-to-date information.

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