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Videos/Webinars

While every effort has been made to ensure the accuracy of the information contained in ASTA White Papers as of the date of their publication, please be advised that some content contained therein may be outdated or otherwise inaccurate at the present time. Accordingly, ASTA makes no representation regarding the timeliness of all of the information accessible here. Members having questions regarding the current state of a White Paper topic may wish to contact ASTA to obtain the most up-to-date information.

Diving into Mexico’s Biodiversity — November 13, 2018
*Description: Mexico is one of the most megadiverse countries of the world. Although the Mexican territory represents only 1% of the earth's surface, it hosts more than 10% of the world's biological diversity. Hear from Javier Aranda of the Puerto Vallarta Tourism Board about Mexico’s biodiversity and how the country is truly a World Of Its Own.

Discover Mexico’s Hidden Gems — October 22, 2018
Mexico has long been a top destination where travelers have come to know and love the sun and beaches, culture, landscapes. and gastronomy. But there are many lesser known, hidden gems in Mexico. This webinar will explore some of Mexico’s best-kept secrets beyond the all-inclusive resorts. Learn about all that Mexico’s hidden gems have to offer from archaeological treasures to jungle adventures and white sand beaches.

How to Find/Market to the Luxury Customer — October 19, 2018
Learn about what makes Silversea the most unique Luxury Experience at Sea and where to find your next Silversea guest.

Glasgow – Gateway to Scotland — October 17, 2018
Join Steven and Gemma from Glasgow Airport to hear what makes Glasgow a must visit destination and the perfect starting point for a trip around Scotland!

Hawai‘i’s Unique Experiences ( Webinar- ASTA SBN) — October 16, 2018
With a 98% visitor satisfaction rate, there’s no place on earth quite like the Hawaiian Islands. Six unique islands. Six unique experiences. Upon completion of this webinar, the travel advisor will develop a deeper appreciation for Hawai‘i’s culture and age-old traditions. The advisor will also be able to differentiate each of the six major islands, what they offer, and how to pair a client type with an island. The travel trade website will also be featured as an important tool to promote and sell the islands.

Special Needs Group: Expanding your Reach and Value with a HIGHLY Desirable Client Demographic (Webinar) — October 10, 2018
This webinar will introduce you to and educate you on how important it is to understand the special needs demographic and the opportunities that exist to add them to your client database.

Travel Protection for Industry Insiders, by Industry Insiders (Webinar- ASTA SBN) — October 10, 2018
UATP Insider’s Club offers annual travel protection coverage for travel agents when traveling on industry-free, reduced rate or full-fare tickets on a scheduled airline, Amtrak passenger train or cruise line. Available coverages include travel accident protection, emergency medical evacuation and repatriation, and checked lost/stolen baggage protection.

All You Need to Know About Selling Israel to Your Clients — October 4, 2018
Did you know, 4 million tourists are expected to visit Israel in 2018? Join Isram Israel and Isrotel on a journey through as you discover why Israel is one of the hottest destinations among the North American market. Get an introduction into Israel and Isram Israel’s wide range of program options and hear about Israel’s largest hotel chain, Isrotel.

ASTA Member-Only Campaign Preview — September 4, 2018
Travel advisors are not just booking advisors anymore, we've become trusted advisors – akin to financial advisor and CPAs – who make the overall travel experience better and get leisure and business travelers maximum value for their travel dollar. What's more exciting is that the consumer media and, more importantly, the traveling public is embracing this shift from advisor to advisor. We are embracing it as well and will be announcing a name change and launching a rebranding campaign at the Global Convention. While our name is changing, ASTA's mission to promote and defend the agency and advisor community isn't, nor is our world-class suite of member benefits. Please join us for the August 8th webinar, when ASTA senior staff will walk you through the details of the rebranding campaign and what it means for you, as well as the ASTA Global Convention, August 21-23 in Washington, D.C. for the unveiling of the rebranding campaign.

Sitka – Alaskan Dream Cruise — August 31, 2018
Experience exotic destinations and unique products for ultimate hands on learning. We have numerous educational courses both at sea or on land. You will be immersed in the destination and become an educated expert! Every FAM is offered below retail value, come join us as we learn about our Sitka – Alaskan Dream Cruise FAM.

How to Find/Market to the Luxury Customer (Webinar- ASTA SBN) — August 30, 2018
Learn about what makes Silversea the most unique Luxury Experience at Sea and where to find your next Silversea guest.

Creating an Incredible India Experience – The What, When, and How — July 27, 2018
While 1.3 million tourists travel to India from the United States every year, a lot of advisors are confused about the logistics, destinations, and whereabouts of the country. The webinar will give the advisor an insight about how and when a tour can be planned to India when requested by prospect clients. Also, followed by an opportunity to experience the Incredible India, first-hand this September at the Alluring India Destination Fam 2018.

NEW Smart Benefits with Allianz Global Assistance!(Webinar- ASTA SBN) — July 24, 2018
Join us to learn more about our new proactive smart benefits that make it easier for your clients to claim for travel and baggage delay. At Allianz Global Assistance, our goal is to offer groundbreaking products that transform how your customers travel. That’s why we are launching innovative new products supported by our best-in-class technology. Below are some of the key new features: • Automated claims will pay your customer proactively • A no-receipts-required reimbursement option • A simplified, quicker claims process • More covered reasons • Faster eligibility for baggage or flight delay benefits

What’s New at Hilton, What you Need to Know! — July 19, 2018
Hear about Hilton news, brand updates (including new hotel openings), get to know Hilton’s boutique hotel brands – Curio, Canopy and Tapestry and learn how you can get rich advisor loyalty rewards via Unlimited Rewards for bookings you’re already making with Hilton.

10 Secrets to Sell Alaska (Webinar- ASTA SBN) — June 28, 2018
Alaska’s an amazing, unbelievable, beautiful place. How unbelievable? We have the only All-American road you drive on a boat (Alaska Marine Highway is a national scenic byway). We have a town that’s selected a cat as mayor…twice! (Talkeetna). We run with reindeer, surf tidal waves, sun tan at midnight, and put glacier in our margaritas. I’m going to share 10 local secrets that you may not know about our state, and best of all, they can each help you sell more.

Naturally Nepal Once is Not Enough! — June 25, 2018
Interested in attending the ASTA/NACTA FAM trip to “The Roof of the World”, Nepal? Join ASTA Nepal Chapter President and Director/Founder of Liberty Holidays for a detailed look into what you’ll experience on this FAM. Come with us and experience the beauty, charm, history, culture and the friendly people of Nepal. Learn more about this FAM by visiting ASTA.

Preparing for the ASTA Global Convention 2018 Trade Show — June 18, 2018
To ensure you maximize your exposure at this year’s trade show, join Sarah and Kelly for a webinar to review the tips and tricks to a successful show experience. All the way from your pre-show communications, to appointments on site, to your follow up. We will also review some of the most commonly asked questions about the trade show. In just 20 minutes we will review: • How to Update Your Company's Directory Listing • How to Register Your Booth Staff & Sign Up for AGC Sessions • How to More...Make a Payment & Access Your Invoice • How to Schedule Your 1:1 Appointments • How to Book Your Hotel Room • Who to Work with on Your Booth Décor and Build • Shipping Information • Important Deadlines & The Convention Agenda • Ways to increase your exposure at AGC

INTERVIEW WITH A VAMPIRE (Not Tom Cruise) — June 12, 2018
Interested in attending the upcoming FAM trip to Romania and spending Halloween in Dracula's Castle? We'll have Catalin Mogoseanu, ASTA Chapter President for Romania and General Manager of CLICK2TRAVEL ROMANIA, on hand to give you all the details on this “Spooktacular” FAM. You won’t want to miss this special webinar from your local expert. Learn more about this FAM by visiting ASTA.org

Grow Your Crystal Business Today — May 30, 2018
Join Carmen Roig, Senior Vice President of Marketing & Sales, for an introduction to The World of Crystal, highlighting: Destinations, Crystal Air, Enrichment & Entertainment, and Marketing Tools & Tips. The info-filled session will highlight new Crystal River Cruises itineraries, the new Yacht Expedition Arabian Nights Collection, Crystal Cruises Personal Select Air program and Charter Opportunities, Guest Speakers, new Ocean and Yacht Expedition theme cruises, Ambassador Hosts and promotional offers.

EU’s General Data Protection Regulation (GDPR) — May 14, 2018
You may have heard about the European Union's (EU) General Data Protection Regulation, which goes into effect on May 25 and threatens stiff fines for non-compliance. While there remain a lot of questions about how this regulation will impact the travel industry, we have put together a members-only white paper to share what we've learned and what you need to do to be prepared.

Greece_ A 365-Day destination — May 9, 2018
From the 6,000 islands to the picturesque mainland, Greece is the ideal destination all year round. Learn about its heritage and culture, admire the nature’s endless beauty, enjoy the luxurious resorts, visit the thermal springs, discover the sea’s hidden kingdom, experience the wine routes, taste the healthy flavors… This is our Greece. A feast for the senses. Come and share it with us.

ASTA Legislative Day Webinar — April 11, 2018
Join the ASTA Government Affairs team for a webinar to help you make the most of your conversations on Capitol Hill! If you're planning to join ASTA HQ in Washington, DC for Legislative Day, take some time to learn about the issues and prepare for your meetings with your Representatives on Capitol Hill. We'll also preview our Legislative Day agenda and answer any questions you may have ahead of this year's event.

Commission Cuts: What You Need to Know — April 11, 2018
Join us for a live discussion about everything related to the Marriott and Hilton commission cuts. ASTA President & CEO Zane Kerby and senior staff will present an overview, followed by an open Q&A.

A Look Inside ASTA Destination Expo 2018 — February 21, 2018
Join us for a special presentation as we take you through what you can expect during ASTA Destination Expo 2018 taking place April 14-17, 2018 in Athens, Greece. Bonus: We’re giving away one roundtrip BUSINESS CLASS airline ticket on Turkish Airlines to one lucky webinar attendee.

Supplier Members- Make the Most of Your Membership! — February 21, 2018
Exclusive to ASTA Supplier Members. Maybe you're new to ASTA or have been a long time member and need a refresher on how to make the most of your ASTA membership? This special webinar has something for everyone!

Make money selling non-traditional hotel rooms — February 21, 2018
Learn about suites, condos and villas offered by Hilton Get to know Embassy Suites, Home wood Suites, Home2 and Hilton Grand Vacations

2018-01-31 14.00 Fall in Love with Crystal… Again! New Year, New Tools! — January 31, 2018
Join Carmen Roig, Senior Vice President of Marketing & Sales, for an introduction to our newly developed Crystal Elite Partner Program, Partner Resource Center and Travel agent University. These resources are available to all travel professionals, and have been curated to provide you, our esteemed partners, with the finest tools needed to sell All Things Crystal.

Airlines Reporting Corporation (ARC): Credit Card Acceptance and Chargeback Management — January 25, 2018
As payment card companies evolve to meet the changing needs of the industry, the procedures in the travel industry around credit card acceptance and managing chargebacks also change. As a result, the Airlines Reporting Corporation (ARC) has updated Section 6 of the Industry agents' Handbook to reflect the changes in the current environment for airline ticket sales. During this webinar, we'll review these changes and provide information agents need to manage the risk of fraud and the associated loss, while also growing their business. We'll also focus will be on best practices for managing the risk associated with accepting payment cards, and for managing chargebacks when they are received.

A Look Inside ASTA Destination Expo 2018 — January 25, 2018
During this webinar presented by ASTA’s Vice President of Business Development , Bob Duglin and ASTA’s Manager of FAM Programs & International Chapter Development, Don McGee we'll catch you up on:
• Who you can expect to see at ASTA Destination Expo 2018 • What you'll experience with a full review of our agenda • The suppliers you’ll meet during this four-day event • Unique FAMs and sightseeing tours available to attendees and guests.

Taiwan Tourism — January 18, 2018
Taiwan offers incredible cultural treasures, dramatic landscapes, various outdoor activities, enticing culinary experiences, and many more! During this session you’ll hear from a local expert, Gensei Kawahara, that will share his knowledge. Hear why selling Taiwan is both good for your clients and great for your business.

How-to Guide to Becoming a Travel agent — January 5, 2018
Do you love to travel and want to share your experiences with others? – Are you a problem solver? – Do you enjoy taking to people? - Are looking for a new career path? Whatever the case may be, have you ever thought about being a Travel agent? Being a travel agent has its perks.
• Be Your Own Boss
• Freedom to work wherever you want
• Opportunity to explore the unexpected places of the world
• Making dreams come true one vacation at a time

Keys to Effectively Using Independent Contractor Agreements — December 4, 2017

The Road Best Traveled: Adding value to your client’s travel through premium ground transportation — October 31, 2017
Join us for a webinar to learn all about Carey International. This webinar will cover Carey® and Embarque® services, Meetings & Event Services, as well why choosing the right ground transportation option for your client is vital to their overall travel itinerary.

Selling Taiwan - Good for Your Clients AND Your Business — October 25, 2017
Named one of the "Top 10 best value destinations" by Lonely Planet, Taiwan offers incredible cultural treasures, dramatic landscapes, various outdoor activities, enticing culinary experiences, and many more! During this session you’ll hear from local expert that will share his knowledge

Experience Park Tours — October 18, 2017
This webinar equips you with the information to properly educate prospects about Experience Park Tours all-inclusive experiences and the provides you with the tools to close the sale.

State Department Update on Passport, Real ID Issues — October 3, 2017
September is Passport Awareness Month and the U.S. Department of State wants you to know about upcoming changes to travel ID requirements for domestic flights. Join Brenda Sprague, the State Department's Deputy Assistant Secretary for Passport Services, on September 22 at 2:00 PM EDT as she promotes Passport Awareness Month and answers all of your passport-related REAL ID questions.

Unmanaged To Managed — September 27, 2017
Why and How Companies Formalize Travel Programs

Soaring Above the Glass Ceiling at ASTA Global Convention 2017 — August 29, 2017
ASTA’s executive level panel made up of women from multiple areas of the travel industry focus on how they achieved success, overcame obstacles and managed the "glass ceiling".

Alaskan Dream Cruises (Small-Ship Cruising with Alaskan Dream Cruises – There is a difference!) — August 16, 2017
Join Michelle Glass, Vice President of Sales, Alaskan Dream Cruises and Learn about the small-ship difference when cruising Alaska’s famed Inside Passage.

Scenic Luxury Cruises — August 9, 2017
Scenic Luxury Cruises(2017-08-09 14.00 Scenic Luxury River Cruises and Eclipse Discovery Yacht – Update) Join Randy Goodrich, Regional Sales Manager with Scenic and Emerald Waterways and learn what is new with Scenic and the new Eclipse Yacht!

Hotels (NH HOTEL GROUP Urban Hotel Chain in Europe, Latin America and China) — July 26, 2017
Join Carlos Trujillo, Director Travel Industry Sales North America, NH Hotel Group as we learn why NH HOTEL GROUP is a leader urban hotels operator with a leading position in Spain, Italy, The Netherlands, Belgium, Germany, Mexico, Argentina, Colombia and Chile.

Travel agent to Luxury agent – The Art of Selling Luxury Travel — July 20, 2017
Join Helen Nodland, Director of Professional Development at Virtuoso for a webinar focused on selling luxury travel.

See China like you’ve never seen it before! — June 9, 2017
Join Bob Duglin, ASTA's VP of Business Development to learn about all the exciting things happening at this year's ASTA China Summit in the city of Guiyang in the Guizhou Province of China. You won't want to miss this exciting webinar.

AGC Exhibitor FAQ Webinar — June 9, 2017
A brief overview with ASTA’s Business Development team covering everything Exhibitors needs to know to have a successful ASTA Global Convention!.

Webinar: ASTA Legislative Day 2017 — May 26, 2017
Join the ASTA Government Affairs team for a webinar to help you make the most of your conversations on Capitol Hill! If you're planning to join ASTA HQ in Washington, DC for Legislative Day, take some time to learn about the issues and prepare for your meetings with your Representatives on Capitol Hill. We'll also preview our Legislative Day agenda and answer any questions you may have ahead of this year's event.

Learn What’s New at Hilton for Travelers and Travel Counselors — May 17, 2017

Israel - Selling Faith-Based Travel — May 8, 2017
Join the Israel Ministry of Tourism to learn more about everything happening in Israel and why it is one of the TOP destinations for travelers across the world today!

YPS Podcast Series: 5. What is ASTA’s Legislative Day — April 17, 2017

The Cultural and Heritage Traveler – Understanding their destination and spending choices — April 10, 2017
Approximately 42 million cultural and heritage travelers will take a trip in the next 12 months. The research shows that awareness of the term cultural and heritage traveler has increased substantially as has spending.

Gain a Marketing Advantage Through Promoting Sustainable Travel — April 6, 2017
The marketing advantage of the sustainable travel niche is the growing desire of consumers to “do well” while vacationing and traveling.

The Value of Travel agents — April 6, 2017
Who uses travel agents, who wants to use travel agents and how to market to both. ASTA’s Value of Travel agents study surveyed over 8,000 U.S. Travelers and found out who uses travel agents and who does not. But more importantly it found that non-users were interested in using a travel agent.

Regulatory Compliance for Travel Agency Professionals — April 6, 2017
Travel agencies of various sizes have been assessed civil penalties ranging from $20,000 to $125,000, and on day two of 2014 DOT levied a $95,000 fine on a single agency. This video will delve deeply into the nuances and key compliance issues of the principal federal consumer protection rules and policies.

Understanding Business Travelers Who Use Travel agents, Those Who Don’t and Those Who Plan to in the Future — April 6, 2017
Our “Value of Travel agents” consumer study surveyed business travelers about their travel usage and their experience using agents. This video goes in-depth on the results from the business traveler segment of the study.

Scenic Eclipse – World’s First Luxury Discovery Yacht — April 4, 2017
Learn about this new ship from Scenic that will start to sail in 2018 from Antarctica to the Arctic with itineraries also in the Med, Caribbean, Northern Europe and South America.

Hilton Reward Program — April 4, 2017
Let Hilton Reward You - Learn How You Can Earn Cash Rewards

Department of Labor Overtime Rule — April 4, 2017
In May 2016, the U.S. Department of Labor made the biggest changes to overtime rules in a generation, doubling the salary level under which all workers are eligible for time-and-a-half overtime pay.

ICELAND - a Trending Destination — April 4, 2017
Planning a trip to a new and unknown destination can be tricky and time consuming. Iceland is no exception. Iceland has had a 20% tourism growth per year for the last 5 years. This video covers all the reasons why.

Leadership: Have You Maximized Your Influence? — April 4, 2017
Increased influence drives higher performance. Stuart Cohen, Chief Motivation Officer, StuartLloydCohen.com, highlights the many areas critical to upping your game.

Club Med/YPS Retreat — April 4, 2017
Club Med All-Inclusive Resorts Exclusive Collection and a glimpse into this year’s YPS Retreat!

Real ID - Get the Facts! — April 4, 2017
Under the federal Real ID law, residents of certain states will be unable to use their state-issued driver's license to board a commercial flight as soon as January 2018.

Israel - Land of Creation — April 4, 2017
When it comes to traveling in Israel, the possibilities are endless. From Roman ruins to boutique wineries, from luxury seaside cruises to sunrise hikes, the country is full of delightful options for every traveler.

Webinar: New Supplier Members- Make the Most of Your Membership — March 9, 2017

FAA - What to Pack _ What to Leave - FAA Presentation — February 16, 2017
This webinar provide information about hazardous material carried by passengers and the rules governing them.

YPS Podcast Series: Business Plan Writing and Acquisition Financial Plans — November 2, 2016
Writing a proper business plan, is essential when starting a business for a bank loan.

ASTA Global Convention 2016 — September 20, 2016
Take a quick look at ASTA Global Convention’s myriad of unique educational sessions geared toward both leisure and corporate agencies, whether large or small.

YPS Podcast #4 - Photography & Marketing — August 31, 2016
Using travel photography and media to market yourself

Quantifying How Travel agents Save Consumers Time and Money — July 15, 2016
This year's independent consumer study uncovers consumer travel trends and finds patterns related to overall travel agent usage in planning and booking trips by travel type, the factors related to how a traveler chooses a travel consultant, and for what occasions they use an agent.

ASTA Chapters — July 8, 2016
Learn about ASTA's exciting chapter changes and how to get more involved.

Innovation, project management & staying relevant in this ever changing travel world — May 11, 2016
staying relevant in this ever changing travel world.

YPS Podcast Series: "Getting Into The Industry" — November 12, 2015
"For YPSers, by YPSers. This podcast is very foundational. Maybe you’ve thought about making a career move, or you’re looking to get into the Travel Agency industry, our guests are taking about just that- how to break in, the different paths available, how to advance and keep your eye out to avoid catastrophes."

ASTA Premium Business Summit 2014 — July 16, 2014
The nine Premium Business Summit videos are reserved for ASTA Premium Members only. Topics addressed in these videos include travel insurance, ARC, privacy in the age of big data, recognizing threats, defending your rights,brand management, New Distribution Capability (NDC), hazardous materials, code-share, insecticide rules and the(de)regulation of air. This type of high level content and networking is not be found anywhere else in the industry.

Messaging for Targeted Marketing to Consumers — June 27, 2014
ASTA’s 2014 consumer research, “Value of Travel agents”, has given travel agents a wealth of information on travel agents users, non-users and potential users. This video takes that information and boil it down to key messaging you can use to reach your current customers and potential new customers.

ASTA Promoting Travel agents on 150 PBS Stations Nationwide — March 1, 2014
ASTA is promoting the value of travel, the value of a travel agent, and best of all the value of using an ASTA member travel agent. Good News: The use of travel agents is up.

Webinar - Microsoft Presents "Grow Your Business with Bing Tools" — January 19, 2012
Learn about Bing business tool, pay-per-click search advertising and getting your site found online.

Selling the Caribbean – Adventure, Luxury and the Exotic — May 26, 2011
As you can imagine this vast and stunning stretch of islands is a high-volume selling destination. With something for everyone, find out how to sell the Caribbean and craft client journeys that will change your outlook

Your Website is NOT About You — May 11, 2011
In this video, designer, writer, and web strategist Barry Harrison looks at what happens after potential customers arrive at your website.

Best Western - the World's Largest Hotel Chain — April 27, 2011
Best Western has launched a new marketing strategy as part of the brand's long-term commitment to enhance its image, ensure brand relevance and drive superior revenue to its hotels.

CCRA – how to book hotels wisely AND make more money worldwide! — March 31, 2011
How to book hotels through CCRA

Build a Better M.I.C.E. trap! — March 14, 2011
Decision-makers are acknowledging that it’s the old-fashioned, face-to-face meetings that establish the strongest relationships. Information on how to tap into the M.I.C.E. marketplace.

How to Promote and Sell Cruises — March 1, 2011
Analyze the marketplace and you will agree there is profit to be made in selling cruises. But it is not that simple.

Should you be in the medical travel business? — February 24, 2011
Medical travel, leaving home for care, is a growing industry and anticipated to be a multibillion dollar industry. Unlike other specialty travel products, however, there are significant issues with providing medical travel services to patients whether inbound, outbound or domestic.

Fairmont, Raffles and Swissôtel Hotels & Resorts — February 11, 2011
Information about the three distinct brands, products, programs and services to ensure you're getting the right fit for your client.

Webinar - Your Relationship with Suppliers — February 7, 2011
One of the most critical areas of the business side of selling travel is your relationship with suppliers.

Webinar - Paris – An Afrocentric Perspective — January 24, 2011
Information to better equip you to sell Paris as a black heritage destination.

Power of Data: Using ASTA’s Research Resources to Meet Your Needs — December 16, 2010
This video talks about data available on ASTA’s website that you can use today for marketing, agency information, and business planning.

Increasing Your Business. Discover Why Puerto Rico Does it Better! — October 26, 2010
Review the impressive contrast of activities and diversity of experiences that Puerto Rico has to offer. You will get a taste of all the materials available to better sell Puerto Rico to your clients. This will be a new step in developing your knowledge to sell this exciting destination for profit!

Connecting with the Travel Industry — October 26, 2010
Did you know that one of the best ways to grow in your career development is to be involved your professional trade association?

Making a Living in the Travel Industry — October 15, 2010
There are lots of business models to choose from, and some are more profitable than others. Which specialties, clients, and business segments provide the best profit potential for you?

How to get business from ASTA.org — August 30, 2010
Did you know that ASTA.org has more than 100 tools to help you boost your business and make a profit? You have access to unlimited FREE consumer leads, etc.

PR Pitfalls: How to keep your foot out of your mouth — August 2, 2010
Video of the most common mistakes companies can make when trying to get their message out to others.

Hardware, Cloud Computing, and Apps...Oh My! — July 16, 2010
Technology is constantly changing - and if you're not up on current trends, you're behind the curve. A hour video to learn a little more about technology and how agents are using it.

Fraud Prevention Strategies: Protecting Your Business — June 24, 2010
Fraudulent activities show no signs of slowing. Fraudsters continue to approach agents with new and creative situations that will test your firm’s vulnerability.

Making Cruising Work for You — June 16, 2010
Cruising is often seen as the "holy grail" of travel sales. For years, industry consultants, cruise line executives, and CLIA have promoted cruise sales as the most profitable and efficient product for retailers to focus on. More and more agency owners have said they're moving away from cruise sales to focus on other products. Why is that?

Webinar - What the Health Care Reform Bill Means for You — May 25, 2010
President Obama signed into law his top domestic priority: a sweeping overhaul of the nation's health care system. The new law will ultimately affect every American in some way, but some of its features will take years to implement. Colin Tooze, ASTA's Vice President of Government Affairs, looks at how this important new law will affect you and your travel agency now and over the coming several years.

The In's and Out's of Host Agencies — May 10, 2010
Out on your own vs. using a host agency - which is best for you? A host agency allows agents to start their own business with relatively limited investment and risk, putting agents in the position to build their own travel brand and gather their own clients.

Webinar - Growing Your Business with U.S. agents — December 4, 2009
Informative on how to develop successful business relationships with U.S. agents, including tips for finding and attracting U.S agents, what U.S. agents are looking for in an international travel company

Google Granny on Google Docs — November 12, 2009
An eye opening introduction to Google Docs, a powerful, FREE group of applications available through Google, presented by Carol Fullmer, AKA Google Granny

Webinar - Tour Operators Give You P.O.W.E.R. — November 5, 2009
Learn more about ASTA’s Tour Operator Program (TOP) and discover special TOP promotions offered to our agent members.

Webinar - Bulletproofing Your Business — November 5, 2009
Daniel R. Zim, Esq., ASTA’s assistant general counsel, will discuss the pitfalls that small business owners can run into and the things you can do to reduce your agency’s exposure to lawsuits.

Anguilla the Unparalleled Alternative — October 12, 2009
Tucked away in the Northern Caribbean, this 48 square miles of magic, history, beauty and bliss is an alternative to the traditional Caribbean destinations.

Premium Member Video - Preventing and Coping with Fraud By Your Independent Sales Contractors — August 13, 2009
Available to Premium Members Only - Video on IC fraud. Learn how to prevent fraud by screening applicants, reviewing transactions, and imposing strict sales limitations and procedures on contractors without running afoul of IRS rules. Also covers how to prevent liability for defamation when reporting fraudulent behavior to other agencies.

Webinar - Grassroots 101: How to take ASTA's message directly to Congress... in three easy steps — August 13, 2009
Your Congressman works for you-well, sort of. They're your representatives in Congress; you elect them and pay their salary, and in return they work on behalf of their districts and- ideally- for the common good. If your Congressman doesn't know something is a problem, you cannot expect him to address it.

Federal Loan Assistance for Travel agents — August 3, 2009
An overview of the range of loan assistance programs available to travel agents, and will explain how to go about preparing a loan application.

Webinar - The Nuts and Bolts of Agency Acquisitions — July 17, 2009
The seminar is intended for ASTA agency owners thinking of selling their agencies or growing by buying other agencies.

Dealing with Debit Memos — June 16, 2009
A topic that affects every agent, Debit Memos can not only have a short-term financial impact on your business, but can also affect your long-term relationship with individual airlines as well as ARC.

Webinar - ASTA Government Affairs Activities — June 16, 2009
Join us, as Paul Ruden, Senior Vice President of Legal & Industry Affairs, covers the range of activities that have been taking place in your association during 2008 and preview what is coming ahead.

Webinar - 2009 Government Regulations That Travel agents MUST Know — June 16, 2009
Review the Secure Flight and Electronic System for Travel Authorization (ESTA) programs and find out how these programs will impact you and your customers.

Using the Travel agent's Management Toolkit in Today's Economy Webinar — June 10, 2009
Outline of the business tools available to help you run your business more efficiently in today’s environment.

Webinar - Changing Your Future By Upgrading Your Business Model? — May 22, 2009
Agencies need to develop and implement a progressive fees strategy. This presentation will address critical issues related to upgrading your business model to successfully use fees.

Webinar - Money, Money, Money and More. — May 22, 2009
Managing a travel agency is not always easy, but there are external resources, this video addresses how SCORE, a nonprofit organization offering free business assistance to small business, that can help you along the way.

Making Headlines: Getting Your Agency's Name in Print — May 7, 2009
Ever wonder why it is that some pieces of news make it on to the front page, while others are buried deep or don't run at all? What is the intangible quality that catches the media's attention and propels a story into the forefront? There is a method to what appears to be media madness.

Webinar - Grow your Business with ASTA — April 23, 2009
You may ask yourself, why should I join an association such as the ASTA? Whether you are a mom and pop operation or a large enterprise, association membership benefits everyone. Join Dannette Hose, ASTA’s Membership Director, as she highlights 10 of the top benefits and reviews the importance of belonging to your professional trade association.

First Steps to Mastering Financial Data — April 2, 2009
This webinar will discuss how to gather financial data, we will enter sample data for "ABC Travel Agency" into the Toolkit's online financial tool to produce a Balance Sheet. We will discuss what the Balance Sheet means and talk about practical uses for the data.

Dealing with Consumer Complaints — March 20, 2009
No matter how wonderful a company is with service to their customer, there are always some customers that are just not satisfied.

Webinar - Top 10 Ways to Make Your Site a Consumer Magnet — February 20, 2009
So you've hopped on the technology train and launched your own travel Web site. What do you do when no one's coming to your site, or traffic is coming in at a turtle's pace? Today's technology age has swept across every imaginable industry. More consumers are shopping online. They're looking at product reviews, selling and trading, comparing prices and much more with a few mouse clicks. The travel business is no different. In order to keep consumers coming to your site, there are several things you need to make your site sticky.

Search Engine Optimization 101 for Travel agents — February 20, 2009
What is Search Engine Optimization and why should you care? A practical look at SEO (Search Engine Optimization) for those unfamiliar with the subject. Join Anne Parnell, ASTA's webmaster, as she covers dozens of areas that will help consumers find your web site online. This presentation is for beginners.

Search Engine Optimization 101 for Travel agents Part 2 — February 20, 2009
What is Search Engine Optimization and why should you care? A practical look at SEO (Search Engine Optimization) for those unfamiliar with the subject. Join Anne Parnell, ASTA's webmaster, as she covers dozens of areas that will help consumers find your web site online. This presentation is for beginners.


While every effort has been made to ensure the accuracy of the information contained in ASTA White Papers as of the date of their publication, please be advised that some content contained therein may be outdated or otherwise inaccurate at the present time. Accordingly, ASTA makes no representation regarding the timeliness of all of the information accessible here. Members having questions regarding the current state of a White Paper topic may wish to contact ASTA to obtain the most up-to-date information.

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