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Policies

While every effort has been made to ensure the accuracy of the information contained in ASTA White Papers as of the date of their publication, please be advised that some content contained therein may be outdated or otherwise inaccurate at the present time. Accordingly, ASTA makes no representation regarding the timeliness of all of the information accessible here. Members having questions regarding the current state of a White Paper topic may wish to contact ASTA to obtain the most up-to-date information.

Agency Relationships and the Law Manual — September 21, 2017
The concept of “agency” – the legal relationship that is created when one person is authorized to act on behalf of another – is an important one in the travel industry. Travel advisors are routinely authorized to act on behalf of others, most notably, the traveling public. This manual uses real-life case studies to provide an understanding of what this means to the travel advisor.

2017 U.S. Travel Agency Regulatory Compliance Manual — September 21, 2017
ASTA’s 2017 U.S. Travel Agency Regulatory Compliance Manual is a plain-English white paper that explains the major federal statutes and regulations that directly impact travel agents. ASTA has added several new features to the 2017 manual

Gain a Marketing Advantage Through Promoting Sustainable Travel — April 6, 2017
The marketing advantage of the sustainable travel niche is the growing desire of consumers to “do well” while vacationing and traveling.

The Value of Travel Agents — April 6, 2017
Who uses travel agents, who wants to use travel agents and how to market to both. ASTA’s Value of Travel Agents study surveyed over 8,000 U.S. Travelers and found out who uses travel agents and who does not. But more importantly it found that non-users were interested in using a travel agent.

Regulatory Compliance for Travel Agency Professionals — April 6, 2017
Travel agencies of various sizes have been assessed civil penalties ranging from $20,000 to $125,000, and on day two of 2014 DOT levied a $95,000 fine on a single agency. This video will delve deeply into the nuances and key compliance issues of the principal federal consumer protection rules and policies.

Ancillary Fees Comparison Chart (Formerly Airline Baggage Fees Chart) — February 26, 2013
This document summarizes the ancillary fees of a representative sample of the major domestic and international airlines.

What is Rule 240? — August 28, 2012
Rule 240 often refers to individual airline’s rules specifying the amenities offered to affected passengers when there is an irregular flight operation, including flight delays and cancellations.

Reservation Assistance Fees — January 13, 2012
This grid summarizes the general airline reservation assistance policies for the major U.S. air carriers and packaged vacations. Policies include fees charged by airlines and packaged vacation companies for making an initial reservation over the phone or face-to-face.

Code-Share Disclosure Rules — June 22, 2011
Longstanding DOT rules require travel sellers to disclose code share arrangements by providing consumers with the “corporate name and by any other name under which service is held out to the public” of the carrier providing the actual transportation. This article contains a review of DOT’s rules.

Credit Card Acceptance Procedures — February 6, 2009
Failure by agents to (i) follow the 3-step process outlined below, and (ii) respond to carriers' requests for supporting documentation within the timeframe referenced above, will result in agents being held financially liable for disputed transactions.

Understanding and Managing Service Fees — February 6, 2009
Since the majority of airline commissions were eliminated several years ago, travel agencies have had to adjust their business plans in order to recoup the loss of revenue.

Back-To-Back Ticketing — February 6, 2009
The airlines’ pricing structure, in particular the common requirement of a Saturday night stay to obtain the lowest airfare, has provided an incentive for many customers to be creative when booking reservations.


While every effort has been made to ensure the accuracy of the information contained in ASTA White Papers as of the date of their publication, please be advised that some content contained therein may be outdated or otherwise inaccurate at the present time. Accordingly, ASTA makes no representation regarding the timeliness of all of the information accessible here. Members having questions regarding the current state of a White Paper topic may wish to contact ASTA to obtain the most up-to-date information.

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