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While every effort has been made to ensure the accuracy of the information contained in ASTA White Papers as of the date of their publication, please be advised that some content contained therein may be outdated or otherwise inaccurate at the present time. Accordingly, ASTA makes no representation regarding the timeliness of all of the information accessible here. Members having questions regarding the current state of a White Paper topic may wish to contact ASTA to obtain the most up-to-date information.

Keys to Effectively Using Independent Contractor Agreements — December 4, 2017

Template Independent Contractor Agreement — November 10, 2017
A template contract for use when an agency engages an independent contractor to sell travel.

Become an Agent — November 2, 2017

The Road Best Traveled: Adding value to your client’s travel through premium ground transportation — October 31, 2017
Join us for a webinar to learn all about Carey International. This webinar will cover Carey® and Embarque® services, Meetings & Event Services, as well why choosing the right ground transportation option for your client is vital to their overall travel itinerary.

Selling Taiwan - Good for Your Clients AND Your Business — October 25, 2017
Named one of the "Top 10 best value destinations" by Lonely Planet, Taiwan offers incredible cultural treasures, dramatic landscapes, various outdoor activities, enticing culinary experiences, and many more! During this session you’ll hear from local expert that will share his knowledge

New Distribution Capability (NDC): Current Agency Implications — October 24, 2017
This ASTA “white paper” provides the reader with the latest assessment regarding its implications to agencies, 2017 developments to date, GDS and other technology implications, its adoption and a view of the ultimate endgame – Is NDC an evolution or a revolution?

Experience Park Tours — October 18, 2017
This webinar equips you with the information to properly educate prospects about Experience Park Tours all-inclusive experiences and the provides you with the tools to close the sale.

State Department Update on Passport, Real ID Issues — October 3, 2017
September is Passport Awareness Month and the U.S. Department of State wants you to know about upcoming changes to travel ID requirements for domestic flights. Join Brenda Sprague, the State Department's Deputy Assistant Secretary for Passport Services, on September 22 at 2:00 PM EDT as she promotes Passport Awareness Month and answers all of your passport-related REAL ID questions.

Unmanaged To Managed — September 27, 2017
Why and How Companies Formalize Travel Programs

California Seller of Travel Fact Sheet — September 21, 2017
In late 2016, California made several changes to its seller of travel law, including broadening the exemption for independent contractors and adding a new registration requirement. In an effort to help our members comply with the new law, which went into effect on January 1, 2017, ASTA has updated its California Seller of Travel Fact Sheet.

Ethics for Travel Advisors Manual — September 21, 2017
While all ASTA members already pledge themselves to conduct their businesses in accordance with the ASTA Code of Ethics, we created this manual as an in-depth study of critical ethical considerations facing their businesses and the travel industry as a whole in the twenty-first century.

Agency Relationships and the Law Manual — September 21, 2017
The concept of “agency” – the legal relationship that is created when one person is authorized to act on behalf of another – is an important one in the travel industry. Travel advisors are routinely authorized to act on behalf of others, most notably, the traveling public. This manual uses real-life case studies to provide an understanding of what this means to the travel advisor.

2017 U.S. Travel Agency Regulatory Compliance Manual — September 21, 2017
ASTA’s 2017 U.S. Travel Agency Regulatory Compliance Manual is a plain-English white paper that explains the major federal statutes and regulations that directly impact travel agents. ASTA has added several new features to the 2017 manual

ASTA Member Logo Artwork — September 20, 2017
ASTA members are able to download and use the ASTA logo.

ASTA Premium Logo Artwork — September 20, 2017
Premium members have the ability to download and use logos which are displayed for their use.

Soaring Above the Glass Ceiling at ASTA Global Convention 2017 — August 29, 2017
ASTA’s executive level panel made up of women from multiple areas of the travel industry focus on how they achieved success, overcame obstacles and managed the "glass ceiling".

Alaskan Dream Cruises (Small-Ship Cruising with Alaskan Dream Cruises – There is a difference!) — August 16, 2017
Join Michelle Glass, Vice President of Sales, Alaskan Dream Cruises and Learn about the small-ship difference when cruising Alaska’s famed Inside Passage.

Scenic Luxury Cruises — August 9, 2017
Scenic Luxury Cruises(2017-08-09 14.00 Scenic Luxury River Cruises and Eclipse Discovery Yacht – Update) Join Randy Goodrich, Regional Sales Manager with Scenic and Emerald Waterways and learn what is new with Scenic and the new Eclipse Yacht!

HowAmericaTravels — How America Travels sheds light on America's perceptions of travel and better enables ASTA and the travel agent community — August 1, 2017
(Executive Summary)
How America Travels sheds light on America's perceptions of travel and better enables ASTA and the travel agent community to serve as the voice of America's travelers, just as travel agents serve as the voice of their clients every day. This year, in partnership with leading global research firm, Penn Schoen Berland (PSB), ASTA committed to conducting a wide-ranging, scientific survey of the American public to understand their perspectives and priorities. How America Travels gives
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How America Travels - sheds light on America's perceptions of travel and better enables ASTA and the travel agent community — August 1, 2017
(Full Report)
sheds light on America's perceptions of travel and better enables ASTA and the travel agent community to serve as the voice of America's travelers, just as travel agents serve as the voice of their clients every day.
Click Here to access this report

Hotels (NH HOTEL GROUP Urban Hotel Chain in Europe, Latin America and China) — July 26, 2017
Join Carlos Trujillo, Director Travel Industry Sales North America, NH Hotel Group as we learn why NH HOTEL GROUP is a leader urban hotels operator with a leading position in Spain, Italy, The Netherlands, Belgium, Germany, Mexico, Argentina, Colombia and Chile.

Travel Agent to Luxury Advisor – The Art of Selling Luxury Travel — July 20, 2017
Join Helen Nodland, Director of Professional Development at Virtuoso for a webinar focused on selling luxury travel.

Unmanaged to Managed — Why and How Companies Formalize Travel Programs — June 23, 2017
(Full Report)
ASTA has partnered with The Company Dime to conduct a study on the conversion of unmanaged business travel to managed travel. The results of this executive summary come from in-depth research consisting of a survey plus interviews with travel management company executives to understand the reasons large and small businesses implement travel management practices.
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Unmanaged to Managed — Why and How Companies Formalize Travel Programs — June 23, 2017
(Executive Summary)
ASTA has partnered with The Company Dime to conduct a study on the conversion of unmanaged business travel to managed travel. The results of this executive summary come from in-depth research consisting of a survey plus interviews with travel management company executives to understand the reasons large and small businesses implement travel management practices.
Click Here to access this report

AGC Exhibitor FAQ Webinar — June 9, 2017
A brief overview with ASTA’s Business Development team covering everything Exhibitors needs to know to have a successful ASTA Global Convention!.

See China like you’ve never seen it before! — June 9, 2017
Join Bob Duglin, ASTA's VP of Business Development to learn about all the exciting things happening at this year's ASTA China Summit in the city of Guiyang in the Guizhou Province of China. You won't want to miss this exciting webinar.

Webinar: ASTA Legislative Day 2017 — May 26, 2017
Join the ASTA Government Affairs team for a webinar to help you make the most of your conversations on Capitol Hill! If you're planning to join ASTA HQ in Washington, DC for Legislative Day, take some time to learn about the issues and prepare for your meetings with your Representatives on Capitol Hill. We'll also preview our Legislative Day agenda and answer any questions you may have ahead of this year's event.

Israel - Selling Faith-Based Travel — May 8, 2017
Join the Israel Ministry of Tourism to learn more about everything happening in Israel and why it is one of the TOP destinations for travelers across the world today!

Research Family Participants — May 1, 2017
A panel of Research Family participants from agency members to conduct a series of benchmarking surveys on various travel agency related topics.

Consumer Web Site - TravelSense.org — April 26, 2017
TravelSense.org is a consumer-oriented travel Web site dedicated to helping people live out their dreams of traveling.

YPS Podcast Series: 5. What is ASTA’s Legislative Day — April 17, 2017

The Cultural and Heritage Traveler – Understanding their destination and spending choices — April 10, 2017
Approximately 42 million cultural and heritage travelers will take a trip in the next 12 months. The research shows that awareness of the term cultural and heritage traveler has increased substantially as has spending.

Gain a Marketing Advantage Through Promoting Sustainable Travel — April 6, 2017
The marketing advantage of the sustainable travel niche is the growing desire of consumers to “do well” while vacationing and traveling.

The Value of Travel Agents — April 6, 2017
Who uses travel agents, who wants to use travel agents and how to market to both. ASTA’s Value of Travel Agents study surveyed over 8,000 U.S. Travelers and found out who uses travel agents and who does not. But more importantly it found that non-users were interested in using a travel agent.

Regulatory Compliance for Travel Agency Professionals — April 6, 2017
Travel agencies of various sizes have been assessed civil penalties ranging from $20,000 to $125,000, and on day two of 2014 DOT levied a $95,000 fine on a single agency. This video will delve deeply into the nuances and key compliance issues of the principal federal consumer protection rules and policies.

Understanding Business Travelers Who Use Travel Agents, Those Who Don’t and Those Who Plan to in the Future — April 6, 2017
Our “Value of Travel Agents” consumer study surveyed business travelers about their travel usage and their experience using agents. This video goes in-depth on the results from the business traveler segment of the study.

The Experts Agree: Specialization is the Key to Your Success! — April 5, 2017
ASTA Destination Expo 2015, Feb 26 - March 1, 2015, is designed to help you make the connections you need to become a much sought-after Morocco travel expert.

Registered Traveller: Skip the Lines and Get into the UK Faster — April 5, 2017
Learn about the United Kingdom's (UK) new Registered Traveler program, which allows US travelers to the UK to get through the e-Passport gates faster!

2016 ASTA Service Fee Report — April 5, 2017
The ASTA Service Fee report, seeks to discover current service fee practices in the travel agency industry in addition to travel agents’ exploring other revenue sources such as consultation fees, travel insurance, mark-ups and others.
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ASTA Maui Showcase - Live with Robyn Basso from Hawaii — April 4, 2017
Join Robyn Basso, Maui Visitors and Convention Bureau and Bob Duglin, Vice President of Sales & Industry Relations for NACTA, as they review all the activities and opportunities awaiting you.

Safe & Enjoyable Experience in Rio (2016 Olympics) — April 4, 2017
The U.S. State Department gives you the inside scoop on planning a safe and enjoyable experience in Rio at the 2016 Olympic and Paralympic Games.

Scenic Eclipse – World’s First Luxury Discovery Yacht — April 4, 2017
Learn about this new ship from Scenic that will start to sail in 2018 from Antarctica to the Arctic with itineraries also in the Med, Caribbean, Northern Europe and South America.

Hilton Reward Program — April 4, 2017
Let Hilton Reward You - Learn How You Can Earn Cash Rewards

Department of Labor Overtime Rule — April 4, 2017
In May 2016, the U.S. Department of Labor made the biggest changes to overtime rules in a generation, doubling the salary level under which all workers are eligible for time-and-a-half overtime pay.

ASTA Legislative Day 2016 – Training for Attendees — April 4, 2017
Make the most of your conversations on Capitol Hill! If you’re planning to join ASTA HQ in Washington, DC for Legislative Day take some time to prepare.

ICELAND - a Trending Destination — April 4, 2017
Planning a trip to a new and unknown destination can be tricky and time consuming. Iceland is no exception. Iceland has had a 20% tourism growth per year for the last 5 years. This video covers all the reasons why.

Leadership: Have You Maximized Your Influence? — April 4, 2017
Increased influence drives higher performance. Stuart Cohen, Chief Motivation Officer, StuartLloydCohen.com, highlights the many areas critical to upping your game.

Club Med/YPS Retreat — April 4, 2017
Club Med All-Inclusive Resorts Exclusive Collection and a glimpse into this year’s YPS Retreat!

Real ID - Get the Facts! — April 4, 2017
Under the federal Real ID law, residents of certain states will be unable to use their state-issued driver's license to board a commercial flight as soon as January 2018.

Starwood: Get to know SPG Pro — April 4, 2017
Learn about the loyalty program that offers Travel Professionals exclusive rewards for client bookings.

Israel - Land of Creation — April 4, 2017
When it comes to traveling in Israel, the possibilities are endless. From Roman ruins to boutique wineries, from luxury seaside cruises to sunrise hikes, the country is full of delightful options for every traveler.

Webinar: New Supplier Members- Make the Most of Your Membership — March 9, 2017

ASTA Labor and Compensation Report — March 8, 2017
ASTA’s annual Labor and Compensation report seeks to discover current employment trends and compensation models in the travel agency industry. Insights into compensation packages and classifications, recruitment of travel agents as well as agencies’ plans to handle the new Department of Labor (DOL) overtime regulations will be beneficial to various industry segments related to travel agencies.
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ASTA Financial Benchmarking Report — March 6, 2017
This report provides a generous amount of data and information on the financial trends of ASTA agency members including revenue, sales, transactions, number of clients, profit and so on. This information will be very beneficial to current and prospective ASTA members, consortia, franchise companies, host agencies and supplier partners alike.
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FAA - What to Pack _ What to Leave - FAA Presentation — February 16, 2017
This webinar provide information about hazardous material carried by passengers and the rules governing them.

ASTA Logo Usage Guidelines — February 7, 2017
Rules and regulations pertaining to the display and usage of the ASTA logo.

ASTA Agency Profile Report — November 18, 2016
This report provides a bountiful amount of data and information of ASTA member agencies’ key demographics, including agency location and business model, sales volume and profit trends, sales splits (including domestic vs. international and leisure vs. corporate)...
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State Work Share Programs: Are They a Viable Alternative to Lay-Offs? — November 14, 2016
During an economic slowdown agency cash flow shrinks and credit is difficult to come by, so the owners of agencies often feel compelled to lay off employees in order to cut payroll expenses. However, members should be aware that they have a viable alternative to lay-offs.

YPS Podcast Series: Business Plan Writing and Acquisition Financial Plans — November 2, 2016
Writing a proper business plan, is essential when starting a business for a bank loan.

Employer Options to Respond to the Department of Labor’s New Overtime Rule — October 4, 2016
Under the U.S. Department of Labor’s new overtime rules, effective December 1, 2016, the salary threshold under which virtually all employees are guaranteed overtime pay will increase from...

Peter Greenberg & Arne Sorenson Interview — October 4, 2016
For Premium Members Only. The interview between Greenberg and Sorenson which took place during ASTA Global Convention in Reno Tahoe.

ASTA Global Convention 2016 — September 20, 2016
Take a quick look at ASTA Global Convention’s myriad of unique educational sessions geared toward both leisure and corporate agencies, whether large or small.

YPS Podcast #4 - Photography & Marketing — August 31, 2016
Using travel photography and media to market yourself

Independent Agents Report 2016 Edition — July 31, 2016
A growing consensus within the travel agency industry is that the independent agents community is continuing to grow and that industry suppliers are allocating more resources trying to better engage these travel agents whose primary work location is often not a brick-and-mortar storefront or office location.
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Quantifying How Travel Agents Save Consumers Time and Money — July 15, 2016
This year's independent consumer study uncovers consumer travel trends and finds patterns related to overall travel agent usage in planning and booking trips by travel type, the factors related to how a traveler chooses a travel consultant, and for what occasions they use an agent.

ASTA Chapters — July 8, 2016
Learn about ASTA's exciting chapter changes and how to get more involved.

ASTA’s 2016 U.S. Travel Agency Regulatory Compliance Handbook — July 1, 2016
ASTA’s 2016 U.S. Travel Agency Regulatory Compliance Handbook is a plain-English white paper that explains the major federal statutes and regulations that directly impact travel agents. ASTA has added several new features to the 2016 handbook, including an expanded chapter on full-price advertising incorporating the Federal Trade Commission’s guidance on how travel agents should disclose hotel resort fees, as well as an entirely new chapter on the complex and frequently-changing rules governing selling travel to Cuba.

2011 Independent Agents Report — June 22, 2016
The 2011 Independent Agents report includes typical booking methods, host agency relationships, average sales, and the top travel suppliers used. This report will help you better understand the Independent Agent's business operations and their place in the travel market.

Helpful Resources — June 22, 2016

Best of Both Worlds: Quantifying How Travel Agents Save Consumers Time and Money — June 9, 2016
This year's independent consumer study uncover consumer travel trends and find patterns related to overall travel agent usage in planning and booking trips by travel type, the factors related to how a traveler chooses a travel consultant, and for what occasions they use an agent.
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ZIKA Virus - What Travel Agents Need to Know — May 18, 2016
Do you know what you should be telling your clients?

Video Library — May 17, 2016

Innovation, project management & staying relevant in this ever changing travel world — May 11, 2016
staying relevant in this ever changing travel world.

ASTA Custom Research — May 3, 2016
ASTA provides personalized research services to travel suppliers needing accurate, actionable insight to drive their travel agent marketing strategies. We have a comprehensive travel agency network spanning thousands of agencies, large and small.

Radio Advertising — January 29, 2016
Radio is a fast, easy and highly effective means of promoting your agency; however, without a solid of understanding of the medium, your ad campaign can fall flat on its face.

Newspaper Advertising — January 29, 2016
The key to successful newspaper advertising is to recognize it for what it’s worth – an excellent means of reaching a broad audience for a low cost. Even so, while it can provide you with a host of prospective clients and broad-based exposure, the actual response gained from it may be...

Step-by-Step Advertising Reference Guide — January 29, 2016
As you plan your campaign, here is a simple checklist to help you every step of the way.

YPS Podcast Series: "Getting Into The Industry" — November 12, 2015
"For YPSers, by YPSers. This podcast is very foundational. Maybe you’ve thought about making a career move, or you’re looking to get into the Travel Agency industry, our guests are taking about just that- how to break in, the different paths available, how to advance and keep your eye out to avoid catastrophes."

Credit Card Chip Technology is Here – Are You Impacted and Ready? — June 25, 2015
Credit card companies and retailers are moving to new “chip card” standards in the U.S. in preparation for a “liability shift”. Impacted ASTA members should ensure they have upgraded credit card readers and software to those that can read chip cards.

2015 Traveler Decision Making Study — April 16, 2015
Learning how consumers decide on the type of trips they take was a primary goal of the study. Much detail is including in the report on how they make travel decisions...

Hotel Free WiFi Policies — March 16, 2015
To help you understand the nuances of these offers, ASTA has created an analytical chart of each hotel company’s free wifi/Internet offer. This chart also breaks out the brands within each hotel company’s portfolio that are and are not impacted by the new policies.

ASTA’s 2015 U.S. Travel Agency Regulatory Compliance Handbook — March 11, 2015
ASTA’s 2015 U.S. Travel Agency Regulatory Compliance Handbook is a plain-English white paper that explains the major federal statutes and regulations that directly impact travel agents.

2014 Labor & Compensation Report — March 6, 2015
This study finds an increasing issue for many travel agencies is the ability to hire new employees.

2013 Financial Benchmarking Report — December 12, 2014
Agency finances have improved compared to 2009. Average agency sales have returned to pre-downturn levels.

2014 Independent Agents Report — December 12, 2014
This report profiles the independent agent population. There is much variability in this population.

Review of NCFs White Paper — October 15, 2014
ASTA explains the nuances of the federal tax code as it relates to this category of deductible business expenses. It also provides members with general guidance on legitimate deductibility of As an advocate of the travel agency industry, ASTA has prepared this white paper to help its members understand the role Non-Commissionable Fares (NCFs) play in cruise sales both historically and currently.

Agency Technologies: QC & PNR Management — October 14, 2014
This is a grouping of products that range from point of sale and commission tracking software for smaller agencies, to full mid-office automation products for large agencies.

Advertising: Is It A Good Fit For Your Agency? — October 8, 2014
Large companies spend millions and millions of dollars to advertise their products. Find out how you can strategically weigh your options and determine what works for your company's needs - from cable television to radio to newspaper advertising to the Internet.

International Airlines Travel Agent Network (IATAN) — September 24, 2014
If you are applying as a full-service travel agency, you must be "freely accessible" to the public. For example, you can be located on the premises of a corporate client or government base, as long as the public has free access to your offices. There must be a sign or other public notice indicating that your agency is located on the premises.

[Name Of Agency] Urges Online Travelers 'Think Before You Click' — September 24, 2014
Simply copy below and insert your agency name and information in the release where indicated, print and fax/send to your local media.

'Instant' Travel Agent Solicitation — September 24, 2014
If a client asks you to evaluate an offer to become a travel agent, tell the client that ASTA's Consumer Affairs Department has issued a warning to consumers to beware of offers from "card mills," companies who ...

2013 Global Distribution System (GDS) Report — August 25, 2014
The GDS reports covers travel agency distribution trends related to GDS usage from how agencies book travel to how they negotiate their contract. Agencies evaluating their current GDS contracts and industry suppliers wanting to understand GDS usage better will find this report essential.

ASTA Premium Business Summit 2014 — July 16, 2014
The nine Premium Business Summit videos are reserved for ASTA Premium Members only. Topics addressed in these videos include travel insurance, ARC, privacy in the age of big data, recognizing threats, defending your rights,brand management, New Distribution Capability (NDC), hazardous materials, code-share, insecticide rules and the(de)regulation of air. This type of high level content and networking is not be found anywhere else in the industry.

Messaging for Targeted Marketing to Consumers — June 27, 2014
ASTA’s 2014 consumer research, “Value of Travel Agents”, has given travel agents a wealth of information on travel agents users, non-users and potential users. This video takes that information and boil it down to key messaging you can use to reach your current customers and potential new customers.

Members' Guide to American Airlines’ 2014 Addendum to Agency Agreements — June 11, 2014
ASTA has completed its review of the recently issued American Airlines (AA) Addendum to the ARC Agent Reporting Agreement and IATA Passenger Sales Agency Agreement. To complete this review, ASTA reached out to American Airlines with a list of questions after the new Addendum was released to clarify some issues so we may avoid conflict in the future.

2013 ASTA Niche Markets Report — June 3, 2014
Access to online outlets and social media has increased the number of agents and agencies that can market their niche expertise. 73 percent of ASTA agencies report that they have expertise in at least one niche market.

2014 Value of Travel Agents Study — March 13, 2014
The Value of Travel Agents study surveyed U.S. leisure and business travelers on their travel agent usage and satisfaction with travel organized by an agent. Additionally, this 271-page report includes demographics on travelers including trips taken, sources of travel information and how they book.

ASTA Green Guide for Suppliers — March 12, 2014
The ASTA Green Guide for Suppliers provides educational material on understanding and marketing sustainable travel to travel agents and agencies. The report highlights best "green" practices and marketing tips as well as information on becoming an official ASTA Green Member.

ASTA’s 2014 U.S. Travel Agency Regulatory Compliance Handbook — March 4, 2014
This handbook explains the major federal statutes and regulations that directly impact travel agents. The 2014 handbook also contains new guidance on the Hazardous Materials Rule, which all agents must follow effective Jan. 1, 2015.

ASTA Promoting Travel Agents on 150 PBS Stations Nationwide — March 1, 2014
ASTA is promoting the value of travel, the value of a travel agent, and best of all the value of using an ASTA member travel agent. Good News: The use of travel agents is up.

Premium Business Summit 2013 - Post Summit — June 12, 2013
ASTA’s seventh annual Premium Business Summit, held in conjunction with ASTA’s Corporate Advisory Council meeting, brought together over ninety of the industry’s top travel agency and supplier executives to share insights and discuss the future of the travel agency channel.

2012 Global Distribution System (GDS) Report — April 30, 2013
The GDS reports covers travel agency distribution trends related to GDS usage from how agencies book travel to how they negotiate their contract. Agencies evaluating their current GDS contracts and industry suppliers wanting to understand GDS usage better will find this report essential.

Air Ticket Consolidators — April 12, 2013
What is a Consolidator? Why do Airlines Use Consolidators? How Do Consolidators Operate? Are Consolidators Legal?

Payment Card Industry (PCI) Standards and Travel Agents — April 9, 2013
What are Payment Card Industry Data Security Standards (PCI DSS) and how does it apply to travel agents. Plus resources for ensuring that your travel business is PCI compliant

Ancillary Fees Comparison Chart (Formerly Airline Baggage Fees Chart) — February 26, 2013
This document summarizes the ancillary fees of a representative sample of the major domestic and international airlines.

PACs and political influence in the travel industry — February 12, 2013
To many people, the term "PAC" conjures images of smoke-filled rooms, suitcases full of cash and corrupt politicians. And don't forget about those negative ads!

Travel Agent’s Guide to Copyrights — February 5, 2013
The Internet makes it extremely easy to copy and reuse. This guide explains the laws associated with reuse and how to legally obtain materials for your professional use.

ASTA's U.S. Travel Agency Regulatory Compliance Handbook — January 29, 2013
This white paper explains in plain-English the major federal statutes and regulations that directly impact travel agents. It not only outlines a travel agency’s obligation with each rule, but also provides supplemental guidance that ASTA has obtained directly from DOT in response to concerns expressed by members.

ASTA's Guide to Debit Memos — January 14, 2013
ASTA's Guide to Debit Memos provides tips for preventing and responding to airline debit memos. Debit memo management is an important component of the travel agency business and is discussed in detail in this document, including recommended steps for responding to debit memos, sample response text for the most common types of debits, tips for preventing debit memos and frequently asked questions. Click on the link below to access this valuable resource.

ASTA Green Guide for Supplier Members — October 18, 2012
The ASTA Green Guide for Supplier Members provides educational material on understanding and marketing green travel to travel agents and agencies. The report highlights best "green" practices and marketing tips as well as information on becoming an official ASTA Green Member.

Supplier Bankruptcy Resources — October 8, 2012
ASTA's supplier bankruptcy resources include the ASTA Travel Agents' Guide to Airline Bankruptcies, information specific to Cruise Line Defaults, and a Supplier Bankruptcy Updates page with the latest information on specific suppliers.

ASTA's Green - Program — September 28, 2012
ASTA believes that the travel industry can help “change the world” for the better. ASTA’s Green Program is designed to facilitate the understanding and use of green travel options as well as assisting ASTA members in “greening” their own operations.

Agent Reporting Agreement — September 24, 2012
This document provides a summary of notable changes to the Agent Reporting Agreement effective March 15, 2010. It also includes a link to the fully revised ARA, along with ARC's summary of changes.

What is Rule 240? — August 28, 2012
Rule 240 often refers to individual airline’s rules specifying the amenities offered to affected passengers when there is an irregular flight operation, including flight delays and cancellations.

Cruise Resources — August 21, 2012
Valuable information on cruise industry service, marketing and financial trends, the following cruise resources provide access to numerous online cruise industry resources including news, analyses and forecasts, and ship and itinerary reviews.

Cruise Resources — August 21, 2012
Valuable information on cruise industry service, marketing and financial trends, the following cruise resources provide access to numerous online cruise industry resources including news, analyses and forecasts, and ship and itinerary reviews.

Written Commission Compensation Agreements for California Agent Employees — August 16, 2012
By January 1, 2013, all businesses that pay their California employees by commission must devise written agreements that spell out the method by which commissions will be computed and paid.

.travel Domain Names — August 7, 2012
All members of the travel and tourism industry are eligible to hold a .travel domain name, but they must be “authenticated” to ensure their eligibility according to the policies of the .travel Registry. ASTA members are entitled to be authenticated through ASTA as a member benefit. A .travel name identifies you as a verified participant in the travel industry. If you are not a member of ASTA, we urge you to review our membership requirements and apply for membership to start this process.

Host Agency Management: Protecting Your Business — August 7, 2012
It is important that you periodically review your business practices to minimize your risk of fraud, theft and errors. The following are guidelines that may help you reduce your chance of dealing with a bad IC.

ASTA's Research Program — July 18, 2012
ASTA has a rich history of conducting research on the travel agency industry. The research is used to assist ASTA members in building stronger businesses.

Travel Agents' Guide to Secure Flight — May 24, 2012
ASTA has created a white paper called Travel Agents' Guide to Secure Flight to provide members guidance on how to best comply with Secure Flight data collection requirements. ASTA will continue to monitor the situation and update this paper.

Travel Agents Guide to Travel Insurance — May 24, 2012
Reviewing the 3 benefits of offering travel insurance - customer protection, agency protection and increased revenue - this guide summarizes the major types of travel insurance coverage as well as limitations, gives tips for choosing a travel insurance provider, and provides important cautions for agents implementing or reviewing their travel insurance program.

Webinar - Microsoft Presents "Grow Your Business with Bing Tools" — January 19, 2012
Learn about Bing business tool, pay-per-click search advertising and getting your site found online.

2011 Global Distribution System (GDS) Report — January 18, 2012
The GDS reports covers travel agency distribution trends related to GDS usage from how agencies book travel to how they negotiate their contract. Agencies evaluating their current GDS contracts and industry suppliers wanting to understand GDS usage better will find this report essential.

Reservation Assistance Fees — January 13, 2012
This grid summarizes the general airline reservation assistance policies for the major U.S. air carriers and packaged vacations. Policies include fees charged by airlines and packaged vacation companies for making an initial reservation over the phone or face-to-face.

Document Retention — September 2, 2011
How long should travel agents keep files in the office? Guidelines for IRS, state and ARC are outlined, along with where to storage the documents.

ARC Bonds & Letters of Credit — June 29, 2011
ARC requires all ARC-listed travel agents to maintain a bond or irrevocable letter of credit (LOC) in favor of ARC. The ARC bond is a performance or financial guaranty type of bond. The LOC is a guarantee of payment issued by a federally insured lending institution. A bond or LOC serves as a financial screen, assuring ARC carriers of the financial credit worthiness of travel agents. ARC's bond/LOC requirement also protects ARC carriers from financial loss if a travel agency defaults.

Code-Share Disclosure Rules — June 22, 2011
Longstanding DOT rules require travel sellers to disclose code share arrangements by providing consumers with the “corporate name and by any other name under which service is held out to the public” of the carrier providing the actual transportation. This article contains a review of DOT’s rules.

Collecting Commissions — June 20, 2011
When you sell a commissionable product for a supplier you rightfully expect payment for your services.

Chamber of Commerce Grassroots Campaign — June 9, 2011
Various Chambers of Commerce across the country have entered into the travel business, arranging and selling tour packages to community members. These activities undercut the business activities of the organizations’ own members—local travel agencies and tour operators. In some cases, the Chamber adds insult to injury by using travel companies that are not even Chamber members.

This issue has become, and rightly so, a serious matter of concern for travel agencies and tour operators across the country who are already facing numerous challenges in their struggle to stay in business, only to find themselves in competition with the very organization that purports to support them. ASTA has prepared a grassroots public relations plan for its members who find themselves in competition with their own Chamber to use in alerting the media and their communities to this unfair practice.

ASTA's Pain-Free Advocacy Guide for Travel Agents - How to be an Industry Advocate — June 6, 2011
Every individual and business, no matter who they are, has the opportunity to influence the policies that are created by their elected officials and impact where they live and work. Whether you realize it or not, you advocate the people, places and interests you care about every day. Why not put the same support towards the welfare of your business, clients and peers? ASTA's guide provides many of the simple things you can do now to make a difference towards vital issues that can expand or limit your success.

Selling the Caribbean – Adventure, Luxury and the Exotic — May 26, 2011
As you can imagine this vast and stunning stretch of islands is a high-volume selling destination. With something for everyone, find out how to sell the Caribbean and craft client journeys that will change your outlook

2010 Global Distribution System (GDS) Report — May 16, 2011
As travel distribution continues to evolve, GDS suppliers have felt much pressure to change with the times or become obsolete...

Bond Companies — May 13, 2011
To assist agents in the surety selection process, the Airlines Reporting Corporation (ARC) has provided a list of bond brokers. This list is provided as an informational source only. Agents are not obligated to use the services of any specific broker and this list is not intended as an endorsement of these companies.

Your Website is NOT About You — May 11, 2011
In this video, designer, writer, and web strategist Barry Harrison looks at what happens after potential customers arrive at your website.

Best Western - the World's Largest Hotel Chain — April 27, 2011
Best Western has launched a new marketing strategy as part of the brand's long-term commitment to enhance its image, ensure brand relevance and drive superior revenue to its hotels.

IATA Baggage Rules — April 5, 2011
IATA Resolution 302: What Members Need to Know About IATA’s Baggage Rule

CCRA – how to book hotels wisely AND make more money worldwide! — March 31, 2011
How to book hotels through CCRA

2010 Technology & Web Usage Report — March 17, 2011
The results of the Technology and Web survey reflect that most agencies are very comfortable with standard technology.

Build a Better M.I.C.E. trap! — March 14, 2011
Decision-makers are acknowledging that it’s the old-fashioned, face-to-face meetings that establish the strongest relationships. Information on how to tap into the M.I.C.E. marketplace.

Filing a Complaint Against an ASTA Member — March 11, 2011
ASTA’s Consumer Affairs Department will accept complaints and mediate disputes initiated by either an ASTA member (Complainant) or a consumer (Complainant) against an ASTA member (Respondent) for an alleged breach of ASTA’s Code of Ethics.

How to Promote and Sell Cruises — March 1, 2011
Analyze the marketplace and you will agree there is profit to be made in selling cruises. But it is not that simple.

Should you be in the medical travel business? — February 24, 2011
Medical travel, leaving home for care, is a growing industry and anticipated to be a multibillion dollar industry. Unlike other specialty travel products, however, there are significant issues with providing medical travel services to patients whether inbound, outbound or domestic.

2010 Leisure Trends Report — February 15, 2011
This survey found leisure agencies doing much better in 2010 than in 2009. Agencies reported the strongest rebound in sales for Rail, Hotel, Tour/Package/Group, and Insurance. Their expectations for 2011 are mostly positive.

2010 Corporate Agency Report — February 14, 2011
The Corporate Agency Report covers transaction-fee versus management-fee contracts. It looked at which special services trigger an additional fee or which ones are covered under the contract. It also looks at other fees the agency may charge.

Fairmont, Raffles and Swissôtel Hotels & Resorts — February 11, 2011
Information about the three distinct brands, products, programs and services to ensure you're getting the right fit for your client.

2010 Independent Agents Report — February 8, 2011
This report profiles Independent Agents and gives you the information you need to better understand the Independent Agent's business operations and their place in the travel market.

Webinar - Your Relationship with Suppliers — February 7, 2011
One of the most critical areas of the business side of selling travel is your relationship with suppliers.

Webinar - Paris – An Afrocentric Perspective — January 24, 2011
Information to better equip you to sell Paris as a black heritage destination.

Technology Center Featured Writers — January 12, 2011
Guest writers helping agents evaluate their web sites, SEO and social media efforts.

Travel Agent Tools Regarding the American Airlines (AA) and Travel Agency Distribution System — January 5, 2011
Fill-in-the-blank Press Release, Client letter, and Letter to the Editor on this topic

2010 Corporate Agency Report - Executive Summary — December 23, 2010
ASTA and The Beat conducted this survey to provide insight into changes in distribution, economic norms, and technology use among corporate travel agencies in relation to the marketplace shift.

Power of Data: Using ASTA’s Research Resources to Meet Your Needs — December 16, 2010
This video talks about data available on ASTA’s website that you can use today for marketing, agency information, and business planning.

2009 Labor & Compensation Report — November 8, 2010
ASTA conducted this labor and compensation study to assist travel agencies in benchmarking their compensation, benefits and hiring practices. This information can be used to benchmark your own compensation and benefits, and may help you improve your hiring practices. A free 3 page summary is available to all members, a full report is available for purchase.

Connecting with the Travel Industry — October 26, 2010
Did you know that one of the best ways to grow in your career development is to be involved your professional trade association?

Increasing Your Business. Discover Why Puerto Rico Does it Better! — October 26, 2010
Review the impressive contrast of activities and diversity of experiences that Puerto Rico has to offer. You will get a taste of all the materials available to better sell Puerto Rico to your clients. This will be a new step in developing your knowledge to sell this exciting destination for profit!

Making a Living in the Travel Industry — October 15, 2010
There are lots of business models to choose from, and some are more profitable than others. Which specialties, clients, and business segments provide the best profit potential for you?

ASTA letter to President Obama on Cuba Travel — September 24, 2010
A letter to President Obama asking to remove barriers to Cuba travel.

How to get business from ASTA.org — August 30, 2010
Did you know that ASTA.org has more than 100 tools to help you boost your business and make a profit? You have access to unlimited FREE consumer leads, etc.

2009 ASTA Financial Benchmarking Report — August 9, 2010
The Financial Benchmarking report gives an agency the ability to analyze The revenue data in this report can be used by agencies to determine if their products are the best revenue-generating mix for their business model.

PR Pitfalls: How to keep your foot out of your mouth — August 2, 2010
Video of the most common mistakes companies can make when trying to get their message out to others.

Hardware, Cloud Computing, and Apps...Oh My! — July 16, 2010
Technology is constantly changing - and if you're not up on current trends, you're behind the curve. A hour video to learn a little more about technology and how agents are using it.

Federal and State Lawmakers Turn Up the Heat on Misclassifying Companies — July 13, 2010
In recent months, federal and state lawmakers have stepped up efforts to significantly raise the stakes on businesses that misclassify their workers as independent contractors. The ramped-up pressure on employers comes in the form of newly enacted legislation or stern proposals aimed at non-compliant businesses.

Fraud Prevention Strategies: Protecting Your Business — June 24, 2010
Fraudulent activities show no signs of slowing. Fraudsters continue to approach agents with new and creative situations that will test your firm’s vulnerability.

Making Cruising Work for You — June 16, 2010
Cruising is often seen as the "holy grail" of travel sales. For years, industry consultants, cruise line executives, and CLIA have promoted cruise sales as the most profitable and efficient product for retailers to focus on. More and more agency owners have said they're moving away from cruise sales to focus on other products. Why is that?

Support the Gulf Coast/Get Updates Here — June 14, 2010
ASTA shares the country’s concern for the harm being done to the Gulf Coast as a result of the BP oil spill. We would suggest that those who wish to provide support to the affected communities continue with their plans to visit the region. Check the following sites as well as with local tourism entities and government organizations for breaking news and updates.

Calculating Your Risk Factor - Identity Theft — June 7, 2010
What Travel Agencies need to know about the Red Flags Rule. The Red Flags Rule goes into effect in December 2010. This document covers information on what you need to have in place ... regarding identity theft.

Travel Insurance Regulations: Time for Change — May 26, 2010
ASTA and the United States Travel Insurance Association (USTIA) are working together to advocate that the insurance commissioners change the costly and fragmented regulatory compliance regimes that some travel sellers must endure to offer travel insurance to their clients.

Webinar - What the Health Care Reform Bill Means for You — May 25, 2010
President Obama signed into law his top domestic priority: a sweeping overhaul of the nation's health care system. The new law will ultimately affect every American in some way, but some of its features will take years to implement. Colin Tooze, ASTA's Vice President of Government Affairs, looks at how this important new law will affect you and your travel agency now and over the coming several years.

2009 Global Distribution System Report — May 17, 2010
As travel distribution continues to change, the GDS suppliers have felt much pressure to change with the times or become obsolete. The three GDS providers have been moving forward with plans to add...

The In's and Out's of Host Agencies — May 10, 2010
Out on your own vs. using a host agency - which is best for you? A host agency allows agents to start their own business with relatively limited investment and risk, putting agents in the position to build their own travel brand and gather their own clients.

2009 Technology & Web Usage Report — April 16, 2010
The 2009 ASTA Technology and Web Usage Report covers issues including the use of technology, internet usage for research, internet booking patterns, and website design and usage.

Premium Business Summit 2011 - Post Summit — April 7, 2010

Premium Business Summit 2010 - Post Summit — April 7, 2010
Over 85 Premium Company executives met for "an outstanding 18 hours in San Antonio". Topics included Corporate & Leisure Travel of the Future; Airline Industry of Today and Tomorrow; Managing Airline Unbundling & Direct Connect and Agents as Information Brokers - The Super PNR. See Summit presentations.

Premium Alert: Airline Signatory Letter for Approval by 04/09/10 — April 6, 2010
Signatory Letter to U.S. Airline CEOs. Please authorize ASTA to list you as signatory by Friday, April 9, 2010.

American Airlines “Direct Connect” – Back To The Past — February 26, 2010
Airlines has called its "Direct Connect" merchandising strategy questions from corporate travel managers

British Airways' (BA) New Deal — February 24, 2010
Premium member report. Overview of the new model BA plans to use to transition travel agencies that receive upfront commissions from a commission-based model to a pseudo-net model.

ASTA's Regulatory Compliance Course — February 16, 2010

BTC Report on Airline Unbundling — February 5, 2010
Premium member report. Airline unbundling of ancillary services and threat to unbundle GDS costs are perhaps the biggest threats that TMCs face.

The Role and Value of the Global Distribution Systems in Travel Distribution — January 25, 2010
This white paper available to Premium Members only, courtesy of the Interactive Travel Services Association (ITSA) is PhoCusWright's most comprehensive study done to date on GDSs.

14th Annual Gay & Lesbian Tourism Study - Full Report — January 14, 2010
The 14th Annual Gay & Lesbian Tourism Study of Community Marketing (CMI) contains a detailed statistical analysis of the 4,700 gay and lesbian consumers who reside in the United States. The report includes CMI’s annual gay and lesbian destination rankings, effects of the recession, and a list of the top travel brands outreaching to the market.

Passports — December 22, 2009
U.S. citizens will be required to have a valid passport for exiting and reentering the United States as of Jan. 23, 2007 for all air travel.

Using Census Bureau Statistics for Market Segmentation — December 10, 2009
Explains ways to use the Census Bureau data to enhance your marketing

Webinar - Growing Your Business with U.S. Agents — December 4, 2009
Informative on how to develop successful business relationships with U.S. agents, including tips for finding and attracting U.S agents, what U.S. agents are looking for in an international travel company

International Travel: Non-Resident Inbound Visitations Trend Overview — November 18, 2009
Non-resident inbound visitations to the U.S. has grown over the past 20 years, but there have been shifts in the originating countries.

2009 ASTA Travel Agency Business Trends Report — November 16, 2009
The Agency Business Trends Report looks at changes agencies made to weather the past year as well as changes planned for the future. The report benchmarks plans for operations and employment for leisure and corporate agencies.

Google Granny on Google Docs — November 12, 2009
An eye opening introduction to Google Docs, a powerful, FREE group of applications available through Google, presented by Carol Fullmer, AKA Google Granny

2009 NACTA Independent Agents Report — November 11, 2009
This report shows several shifts in the independent agent population, specially in what is the primary source of income for agents.

Webinar - Bulletproofing Your Business — November 5, 2009
Daniel R. Zim, Esq., ASTA’s assistant general counsel, will discuss the pitfalls that small business owners can run into and the things you can do to reduce your agency’s exposure to lawsuits.

Webinar - Tour Operators Give You P.O.W.E.R. — November 5, 2009
Learn more about ASTA’s Tour Operator Program (TOP) and discover special TOP promotions offered to our agent members.

Anguilla the Unparalleled Alternative — October 12, 2009
Tucked away in the Northern Caribbean, this 48 square miles of magic, history, beauty and bliss is an alternative to the traditional Caribbean destinations.

Webinar - Grassroots 101: How to take ASTA's message directly to Congress... in three easy steps — August 13, 2009
Your Congressman works for you-well, sort of. They're your representatives in Congress; you elect them and pay their salary, and in return they work on behalf of their districts and- ideally- for the common good. If your Congressman doesn't know something is a problem, you cannot expect him to address it.

Premium Member Video - Preventing and Coping with Fraud By Your Independent Sales Contractors — August 13, 2009
Available to Premium Members Only - Video on IC fraud. Learn how to prevent fraud by screening applicants, reviewing transactions, and imposing strict sales limitations and procedures on contractors without running afoul of IRS rules. Also covers how to prevent liability for defamation when reporting fraudulent behavior to other agencies.

ARC Electronic Miscellaneous Document (EMD) and Carrier Fees Project — August 7, 2009
ARC is developing two projects that will allow travel agents to collect carrier assigned fees and charges. One is called the Carrier Fees Project and the other is called the Electronic Miscellaneous Document (EMD).

Federal Loan Assistance for Travel Agents — August 3, 2009
An overview of the range of loan assistance programs available to travel agents, and will explain how to go about preparing a loan application.

Webinar - The Nuts and Bolts of Agency Acquisitions — July 17, 2009
The seminar is intended for ASTA agency owners thinking of selling their agencies or growing by buying other agencies.

State Regulation - Seller of Travel Legislation Study — July 14, 2009
Currently, seventeen states including the District of Columbia impose some type of regulation on travel sellers and tour operators. Due to the perceived rampart abuse of consumers, states began enacting stern measures designed to combat fraudulent business practices within the industry. California, Florida, Hawai'i and Washington generally have the most restrictive seller of travel regimes, while the laws in states like Massachusetts and Pennsylvania are much more limited in scope.

Seller of Travel Fact Sheet for California — July 14, 2009
Seller of Travel Act for California

Seller of Travel Fact Sheet for Washington — July 14, 2009
Seller of Travel Act for Washington

Seller of Travel Fact Sheet for Massachusettes — July 14, 2009
Seller of Travel Act for Massachusettes

Seller of Travel Fact Sheet for Delaware — July 14, 2009
Seller of Travel Act for Delaware

Seller of Travel Fact Sheet for Pennsylvania — July 14, 2009
Seller of Travel Fact Sheet for Pennsylvania

Seller of Travel Fact Sheet for Virginia — July 14, 2009
Seller of Travel Act for Virginia

Seller of Travel Fact Sheet for Hawaii — July 14, 2009
Seller of Travel Act for Hawaii

Seller of Travel Fact Sheet for Washington D.C. — July 14, 2009
Seller of Travel Act for Washington D.C.

Commerce Clause Analysis of State Seller of Travel Laws — July 14, 2009
Over the past two decades, several states have responded to mounting claims of fraud perceived to be from within the industry and legislators in those states by enacting tough laws designed to provide certain protections to consumers. More often than not, Seller of Travel laws are duplicative and even overkill legislation since each state already has strict laws designed to combat fraud.

Seller of Travel Fact Sheet for Louisiana — July 14, 2009
Seller of Travel Act for Louisiana

Seller of Travel Fact Sheet for Iowa — July 14, 2009
Seller of Travel Act for Iowa

Seller of Travel Fact Sheet for Illinois — July 14, 2009
Seller of Travel Act for Illinois

Seller of Travel Fact Sheet for New York — July 14, 2009
Seller of Travel Act for New York

Seller of Travel Fact Sheet for New York City — July 14, 2009
Seller of Travel Act for New York City

Seller of Travel Fact Sheet for Nevada — July 14, 2009
Seller of Travel Act for Nevada

Seller of Travel Fact Sheet for Missouri — July 14, 2009
Seller of Travel Act for Missouri

Seller of Travel Fact Sheet for Minnesota — July 14, 2009
Seller of Travel Act for Minnesota

Dealing with Debit Memos — June 16, 2009
A topic that affects every agent, Debit Memos can not only have a short-term financial impact on your business, but can also affect your long-term relationship with individual airlines as well as ARC.

Webinar - ASTA Government Affairs Activities — June 16, 2009
Join us, as Paul Ruden, Senior Vice President of Legal & Industry Affairs, covers the range of activities that have been taking place in your association during 2008 and preview what is coming ahead.

Webinar - 2009 Government Regulations That Travel Agents MUST Know — June 16, 2009
Review the Secure Flight and Electronic System for Travel Authorization (ESTA) programs and find out how these programs will impact you and your customers.

U.S. Packaged Travel Landscape 2006-2010 — June 11, 2009
The study examines growth of the packages travel industry between 2006 and 2010. Specific segments are also broken out including escorted tours, packages, FIT and group.

Using the Travel Agent's Management Toolkit in Today's Economy Webinar — June 10, 2009
Outline of the business tools available to help you run your business more efficiently in today’s environment.

What Every Businessperson Should Know About BRANDING — May 22, 2009
Managing a travel agency is not always easy, but there are external resources, this video addresses how SCORE, a nonprofit organization offering free business assistance to small business, that can help you along the way.

Webinar - Money, Money, Money and More. — May 22, 2009
Managing a travel agency is not always easy, but there are external resources, this video addresses how SCORE, a nonprofit organization offering free business assistance to small business, that can help you along the way.

Webinar - Changing Your Future By Upgrading Your Business Model? — May 22, 2009
Agencies need to develop and implement a progressive fees strategy. This presentation will address critical issues related to upgrading your business model to successfully use fees.

Making Headlines: Getting Your Agency's Name in Print — May 7, 2009
Ever wonder why it is that some pieces of news make it on to the front page, while others are buried deep or don't run at all? What is the intangible quality that catches the media's attention and propels a story into the forefront? There is a method to what appears to be media madness.

Webinar - Grow your Business with ASTA — April 23, 2009
You may ask yourself, why should I join an association such as the ASTA? Whether you are a mom and pop operation or a large enterprise, association membership benefits everyone. Join Dannette Hose, ASTA’s Membership Director, as she highlights 10 of the top benefits and reviews the importance of belonging to your professional trade association.

Travel Agency Consultancy Fee Course - Chapter 5: Corporate Travel and Fees — April 6, 2009
Chapter 5 - Corporate Travel and Fees - Corporate travel agencies were among the first to adopt fees, some even before the days of reduced and zero commission. So-called “management fee contracts” became very popular in the 1980’s and involved returning some or all airline commissions to the client in exchange for a fee per transaction or even a flat fee per month, quarter or year.

Travel Agency Consultancy Fee Course - Chapter 7: Using The Included Spreadsheet — April 6, 2009
Chapter 7 - A spreadsheet has been included with this course (courtesy of Future Proof Travel Solutions) to assist you with the basic calculations needed to determine your costs per transaction by product type. You will need Microsoft Excel ™ or a compatible program to use the spreadsheet although you need only possess very basic spreadsheet skills. Instructions will be provided as you are guided through the process that follows.

Travel Agency Consultancy Fee Course - Chapter 2: Fees Advantages and Challenges — April 6, 2009
Chapter 2 - Statistically, revenue from commission sources alone has decreased over the years while revenue from fees has increased. It would seem then that an increasing number of agents are adopting fees in one form or another.

Travel Agency Consultancy Fee Course - Chapter 3: Statistics and Research — April 6, 2009
Chapter 3 - There are numerous studies and surveys within the industry regarding fees available from ASTA and other sources. For the purposes of this course we will examine some of the most important findings and those that directly relate to the other subject matter in the course.

Travel Agency Consultancy Fee Course - Chapter 8: Value Proposition: Skills and Service — April 6, 2009
Chapter 8 -One of the most essential and fundamental business concepts is that of the value proposition. Your value proposition is basically the answer to the question: “what I am getting for my money?” Of course your clients are getting a cruise or a tour or an airline ticket, but those are all from a supplier. What are they getting from YOU? If a client is paying YOU a fee, they will logically expect to get something from YOU for the fees paid to YOU. What is THAT value proposition?

Travel Agency Consultancy Fee Course - Chapter 10: Marketing Fees — April 6, 2009
Chapter 10 - Marketing is an important topic whether one is referring to fees or not. Marketing is often misunderstood to be primarily about advertising. Advertising is a significant aspect of marketing but it is only one of many tactical efforts in an overall marketing strategy to promote your business and your fees.

Travel Agency Consultancy Fee Course - Chapter 12: Fees Implementation Plan — April 6, 2009
Very few agencies go from “no fees” to “fee-for all” overnight. Even if you are completely committed to the idea of fees for your agency it is wise to think it all through and plan the implementation. There are plenty of issues to be considered in a fees implementation plan. Your agency’s unique combination of clientele, agent skills, agent “buy-in”, competition and more all impact the potential success of your fees programs.

Travel Agency Consultancy Fee Course - Chapter 9: Front Line Agent Challenges — April 6, 2009
Chapter 9 -The challenges with fees faced by frontline travel agents are real. With potentially years of practice and habits (good and bad) developed selling travel without fees, there can be a legacy to overcome. Also, there is a tremendous responsibility placed upon the shoulders of frontline agents. They are personally responsible for the delivery of the value for which fees are designed. The burden of that responsibility is not taken lightly and it is with great respect and admiration that this chapter is offered.

Travel Agency Consultancy Fee Course - Chapter 4: Fee Models and Fee-Based Services — April 6, 2009
Chapter 4 - Fee Models and Fee-Based Services - There are some fee programs that are now somewhat standard in the industry. For example, nearly all agencies charge some sort of fee for airline tickets. Most also charge a refund, exchange or cancellation fee. These types of fees are not only common but are generally accepted as the norm among consumers and travel agents alike.

First Steps to Mastering Financial Data — April 2, 2009
This webinar will discuss how to gather financial data, we will enter sample data for "ABC Travel Agency" into the Toolkit's online financial tool to produce a Balance Sheet. We will discuss what the Balance Sheet means and talk about practical uses for the data.

Dealing with Consumer Complaints — March 20, 2009
No matter how wonderful a company is with service to their customer, there are always some customers that are just not satisfied.

Webinar - Top 10 Ways to Make Your Site a Consumer Magnet — February 20, 2009
So you've hopped on the technology train and launched your own travel Web site. What do you do when no one's coming to your site, or traffic is coming in at a turtle's pace? Today's technology age has swept across every imaginable industry. More consumers are shopping online. They're looking at product reviews, selling and trading, comparing prices and much more with a few mouse clicks. The travel business is no different. In order to keep consumers coming to your site, there are several things you need to make your site sticky.

Search Engine Optimization 101 for Travel Agents Part 2 — February 20, 2009
What is Search Engine Optimization and why should you care? A practical look at SEO (Search Engine Optimization) for those unfamiliar with the subject. Join Anne Parnell, ASTA's webmaster, as she covers dozens of areas that will help consumers find your web site online. This presentation is for beginners.

Search Engine Optimization 101 for Travel Agents — February 20, 2009
What is Search Engine Optimization and why should you care? A practical look at SEO (Search Engine Optimization) for those unfamiliar with the subject. Join Anne Parnell, ASTA's webmaster, as she covers dozens of areas that will help consumers find your web site online. This presentation is for beginners.

IATAN Financial and Personnel Standards — February 6, 2009
ARC-appointed agencies can satisfy IATAN's financial requirements simply by submitting a copy of their ARC bond or letter of credit. If you are not appointed by ARC, you must give IATAN a financial statement demonstrating required amounts of net worth and working capital.

Calculating the Cost of Taking on New Corporate Business — February 6, 2009
No travel agent should offer a corporate client a rebate or management fee program unless the agent knows that his resulting income will be profitable. If the cost to the agent of every ticket issued is higher than the commission received, there is simply no way to, as the old saying goes, "make it up on volume". Profitable revenue sharing demands that the agent know, with substantial accuracy, all costs associated with his agency.

ARC Personnel Requirements — February 6, 2009
ARC requires that you have at least one full-time employee – Manager-Qualifier, that meets the following requirements:

Business Plans — February 6, 2009
A proper business plan encourages regular re-evaluation of the business. Such a plan will contain monthly or quarterly projections of income and expenses for a year or two of operations. The plan can then be used as a check against actual results to determine whether and how the business is progressing. This is only possible, of course, if monthly or quarterly financial statements are produced in sufficient detail to match the detail in the business plan.

Credit Card Acceptance Procedures — February 6, 2009
Failure by agents to (i) follow the 3-step process outlined below, and (ii) respond to carriers' requests for supporting documentation within the timeframe referenced above, will result in agents being held financially liable for disputed transactions.

Rebating Airfare — February 6, 2009
The rebating of domestic air fares became legal in 1981. Agents, however, must follow the policies of their principals, the airlines, when selling their tickets. Airlines are the "policemen" of their agents and no actions can be taken by the government, ARC, IATA, ASTA, or any other association against companies that are engaged in the lawful practice of rebating on domestic tickets.

Ticket Security Rules — February 6, 2009
The Airlines Reporting Corporation's (ARC) recommended security practices for agencies approved prior to March 31, 1996, with one exception, are now mandatory for all agents. These revised rules include acceptable ticket printer locations, printer locking requirements and safe requirements.

Back-To-Back Ticketing — February 6, 2009
The airlines’ pricing structure, in particular the common requirement of a Saturday night stay to obtain the lowest airfare, has provided an incentive for many customers to be creative when booking reservations.

Understanding and Managing Service Fees — February 6, 2009
Since the majority of airline commissions were eliminated several years ago, travel agencies have had to adjust their business plans in order to recoup the loss of revenue.

Travel Agents and Frequent Flyer Programs — February 6, 2009
Carriers developed frequent flyer programs in the 1980s as a customer loyalty tool. Over the years, frequent flyer programs have been the subject of much scrutiny and ongoing debate by industry executives, economists, and legislators.

Travel Insurance: War, Terrorism, and Itinerary Changes — February 6, 2009
Trip cancellation coverage is generally considered to be a "named peril" type policy, meaning that only those perils that are named in the policy are covered.

Web Marketing Toolbox: 10 Ways to Turn Your Web Site into a Consumer Magnet — December 18, 2008
You don’t have to be a technology pro to comprehend search engines. You probably realize that they can help or even hurt your chances of being found in popular search sites. You can put the marketing power back in your own hands by gaining a basic understanding of how search engines are designed to read and rank your Web site. In this essential Web marketing guide, learn the simplest ways you can boost your Web site and become a magnet for new business.

Home-Based Agents: Get More from Low-Cost Web Marketing Resources — December 9, 2008
If you know where to look, there is a rich variety of resources out there that can simplify the workload for home-based travel agents like you. Working from home comes with a lot of perks, but also more responsibility for finding your own clients and building your business brand in a competitive market. With ASTA’s guide for home-based agents, you can learn about some of the Internet tools that can help you promote your business and manage your daily tasks with even more ease.

Electronic System for Travel Authorization (ESTA) Program — November 25, 2008
On November 13, 2008, the Department of Homeland Security announced that the Electronic System for Travel Authorization (ESTA) program will soon become mandatory for certain travelers. This White Paper is intended to serve as a reference guide for travel agents who wish to assist customers intending to travel to the United States.

Ten Commandments on Eco-Tourism — October 10, 2008
Whether you are travelling on business, pleasure or a bit of both, the citizens of the world would be grateful if you would respect the ten commandments of world travel and eco-tourism

Home-Based Agent Guide: Must-Have Marketing Tools and Tactics — October 3, 2008
This guide is perfect for every home-based travel agent, whether you’re just starting out or want to find new and improved ways to do business. Take the first step by learning about the essential marketing strategies and technology tools that will increase your productivity and attract more consumers.

Avoiding Legal Pitfalls in Overseas Wedding Travel — September 17, 2008
As a niche specialty, wedding travel has blossomed into an important source of travel agency revenue. Fiancées frequently seek out professional travel consultants to advise and arrange the most exquisite and idyllic destination for their dream-come-true ceremony. Often this involves some exotic foreign country with marriage laws, traditions and customs that differ greatly from our own.

ASTA Successful in Overturning Unconstitutional Florida Restrictions on Selling Travel — September 15, 2008
ASTA defended through legal action the right of travel agents to sell trips to selected destinations as well as the freedom of citizens to travel to those places.

Reputation Management: How to Manage Your Reputation Online — August 18, 2008
If you've ever Googled your name, you know how important managing your reputation online can be. Each day, thousands of individuals are searching online for information about others simply by searching on Google or other leading search engines. With information being so readily available, managing your reputation is more important than ever.

ASTA Statement of Rights of Travel Agents to Announce Booking Practices — July 28, 2008
If a travel agency decides to stop selling a particular supplier, the agency, when acting unilaterally without agreement with competitors, may make a public announcement of its current booking practice whenever the announcement is reasonably designed to communicate with actual or potential customers and\or actual or potential suppliers of the agency.

2008 ASTA Supplier-Travel Agent Relationship Marketing Report - Summary — July 8, 2008
The summary includes survey data on preferred supplier relationships, booking channels used, incentives and the usefulness of supplier education programs. The full report has much greater detail.

Airline Payment Summit — July 7, 2008
The airline industry held another Airline Payment Summit on April 9-10 in Toronto, Canada. The summit was particularly intense, with the first day alone consisting of twelve presentations and two panel debates.

International Travel Agents Summit Directory — June 10, 2008
Below is a listing of international travel agents who were registered for the Global Business Day at the International Destination Expo in Lyon, France April 2008 and participated in the International Travel Agents Summit.

2007 Labor & Compensation Report Summary — May 22, 2008
ASTA conducted this labor and compensation study to assist travel agencies in benchmarking their compensation, benefits and hiring practices. This is a free 2-page summary of the report.

Legislative Action: ASTA’s Guide to Participating in the Political Process — May 12, 2008
Each year, numerous bills circulating through Congress and state legislatures are proposing more taxes on agency service fees, changes in business taxation, potential solutions for health care reform and many other policies affecting the livelihood of travel professionals. This detailed guide shows you many of the valuable ways you can participate in the policymaking process and influence positive change for the future of the travel industry.

PhoCusWright’s Travel Agency Distribution Landscape: 2006-2009 — April 9, 2008
The Travel Agency Distribution Landscape: 2006-2009 dispels the myth that travel agents are dinosaurs, destined for extinction. At $110 billion in total travel sales, the agency channel is significant—but it’s also complex. This new report provides an essential guide to understanding this important and fast-changing distribution channel.

Inactive Segments — April 7, 2008
This document contains information to help members manage inactive airline segments.

Public Relations Guide — April 7, 2008
If you've been wondering how to go about choosing a PR agency, this guide will walk you through a selection process. Topics include researching and interviewing prospective PR agencies, the information you will want to hear during an agency’s pitch, and the results you should expect from a campaign.

Navigating the Tax Labyrinth — February 24, 2008
ASTA explains the nuances of the federal tax code as it relates to this category of deductible business expenses. It also provides members with general guidance on legitimate deductibility of the convention, fam trips and cruises expenses. Members can learn how to lower their tax bills by utilizing these tax benefits. But you are urged to consult your accountants or financial professionals in order to take full advantage of travel related tax allowances.

Green Office - Easy and Effective Tips for a “Greener” Workplace — February 1, 2008
More and more consumers and businesses are joining the cause for a stronger, greener economy. With this exclusive online guide, discover several pain-free habits that will significantly help your office become more energy efficient.

Advertising Glossary — January 7, 2008
The most common terms used in the world of advertising.

Effective Travel Agency Websites — October 16, 2007
Decades ago, a small sign making company’s slogan encapsulated one of the many truths about business in one simple sentence: “A business with no sign is a sign of no business.” It’s now 2005 and though business has changed dramatically, this simple premise still holds true, only now where you place your sign is critical.

Search Engine Optimization Q&A — October 16, 2007
Q&A With Rick Miller - Director, Product Marketing & Sales, Trisept Solutions

Cable TV Advertising — July 24, 2007
Local cable advertising can reach current and new customers in specific geographic areas at a surprisingly reasonable cost. Local cable offers commercial breaks in high-quality programming from national, regional and local sources, including major sporting events. In addition, local cable offers a variety of local sponsorship and community involvement opportunities.

Understanding Airline Strikes — July 24, 2007
Your guide to understanding strikes, tips for consumers and what to expect after a strike has been called.

Ethical (and Legal) Advertising — July 24, 2007
Everyone has read those enticing advertisements for the vacation of a lifetime. The big, bold print promises more than you could ever dream about – "For only $10.00 a day, you can lay on a Caribbean beach!" However, at the bottom of the page, in a type size that you need a magnifying glass to read, the fine print states that air fare is not included, the room does not have an ocean view, and you must depart on a Tuesday afternoon with a return on Friday morning – and that is if you can get beyond the large number of blackout days. The problem is that the offer is too limited. Probably 99.9 percent of the general population do not qualify for the offer.

What If Your Client Has Already Purchased the Travel Offer? — July 24, 2007
The emphasis of this section has been on avoiding travel scams, but what about the client who has already given out a credit card number?

Bargain Vacations: Advice for You to Provide Your Clients — July 24, 2007
Helping your clients evaluating bargain travel offers, with tips you can reprint and use in your agency.

How Travel Scams Work — July 24, 2007
Travel scams are characterized by the offering company's unwillingness to disclose all relevant details about their offer prior to payment by the consumer.

Super Bowl and College Bowl Game Packages — July 23, 2007
ASTA’s Consumer Affairs Department routinely get calls concerning offers for college bowl games and Super Bowl packages.

Cuba Travel Restricted; US Embargo Still in Place — July 23, 2007
The economic embargo that prohibits tourist or business travel by U.S. citizens, including from or through a third country such as Mexico or Canada, is still in place.

All About... : Client Booking Tools — July 23, 2007
There are a host of tools in the market and under development designed to allow the customer to create their own booking online. As opposed to consumer sites like Expedia or Travelocity, these are designed for the travel agent.

Agent Technologies: Profile Management — July 13, 2007
Integrating the client profiles to the GDS is a tremendous efficiency enhancement.

Agency Technologies: Data Consolidation — July 13, 2007
Larger agencies will integrate tools in this category, making masses of customer data easier to manage and use.

Agent Technologies: T&E Management — July 13, 2007
Software and services to facilite the entry, accumulation, processing and management of travel expenses.

Tech Profiles: Agencies Grossing Over $5 Million — July 13, 2007
The technology profile for an agency with a sales volume of over $5 million typically supports 6-10 staff including a “non-booking” manager, one or more department supervisors, receptionist/administration, and a bookkeeper/accountant.

Tech Profiles: Agencies Grossing $2-5 Million — July 13, 2007
The technology profile for an agency with a sales volume of $2-5 million typically supports 3-6 staff including a “booking” manager, administration support person and (part-time) bookkeeper/accountant . Some or all staff may be home-based and processing may be outsourced (hosted) or handled at the agency’s office location.

Agent Technologies: Databases — July 13, 2007
The database is the goldmine. Each client in the database represents thousands of dollars of earning potential and database tools allow you to efficiently work that goldmine and extract the maximum value from it.

Agency Technologies: Agency Websites — July 13, 2007
Your presence on the web is as critical today as a sign outside your office was 20 years ago. What do want to project? Who can build it for you? What are the implications of presenting an online booking engine?

DOT Guide to Public Charter Flights for Consumers — July 12, 2007
Over the past few years, charter rules have been relaxed to make lower cost air transportation available to more people. Public charters can be purchased from a tour operator, travel agent or sometimes directly from the airline.

Benefits of Using ASTA's International Members — July 12, 2007
These are the thousands of international members within ASTA. These members, when properly connected with your business, are the equivalent of having a branch office in 135 countries around the world. Having this expertise will greatly add to your ability to offer your clients more choices, which should enhance your profitability.

Consortia & Cooperatives — July 12, 2007
Many travel agents consider joining a cooperative or consortium to take advantage of the efficiencies these organizations offer.

Agent Technologies: Reporting Tools — July 12, 2007
The tools that will allow you to run your business.

Travel Health Made Easy: How to Answer Clients' Common Questions — July 12, 2007
To better understand the importance of travel health and safety, Dr. Bradley Connor, medical director of the New York Center for Travel and Tropical Medicine and chairman of the International Society of Travel Medicine's Travel Industry and Public Education Committee, offers his advice on some of the most common travel health questions:

Agent Technologies: Accounting Tools — July 12, 2007
The tools that will allow you to run your business. While there are several options that are well-suided for agencies, small home-based agencies may be best served with an off-the-shelf product.

Agency Technologies: Infrastructure — July 12, 2007
All agencies, regardless of size, need Internet access and e-mail capabilities. The extent of these capabilities is defined largely by agency size and availability in your agency's area. Dial-up Internet access is inexpensive and widely available but very slow, so it is impractical for all but the smallest agencies. Even then, smaller agencies in more populated areas might prefer DSL or cable modem service if it is available. High-speed satellite access is also an option for agencies in rural locations where cable or DSL is not available.

Tech Profiles: Agencies Grossing up to $2 Million — July 12, 2007
The technology profile for an agency that is either a home-based (hosted) or “bricks and mortar” location with a sales volume of up to $2 million typically supports 2-3 agents.

Home-Based Agent Technologies: Internet Access — July 12, 2007
Nearly all suppliers provide information, services, and tools via the web and Internet enabled applications. Internet access is what is going to get you “on-line” to browse and search through that wealth of information. And ever increasingly the Internet may be your primary mechanism for booking and communicating with clients.

Home-Based Agent Technologies: Computer Software — July 12, 2007
The software you will need as a home-based travel agent will start with basic needs of any home-office.

Home-Based Agent Technologies: Computer Hardware — July 12, 2007
The hardest decision you will make in picking a computer for your home-office is the choice between a laptop and a desktop. You may also want to consider both. If you only want one computer and desire mobility (working during seminars, FAM trips, etc.), then a laptop is required. If working on the road is not desirable, a desktop may be all that you need.

Tech Profiles: Home-Based Agents — July 12, 2007
This page will help the home-based travel agent determine their technology needs.

Bankruptcy Law: A Simplified Summary — July 12, 2007
As in any industry, travel industry suppliers may experience financial problems. This chapter will summarize the bankruptcy legal process and provide suggestions on how agencies can protect their customers as well as their own businesses in the event of a supplier default.

Interpretations of the Agent Reporting Agreement — July 12, 2007
The purpose of this chapter is to explain certain provisions of the Agent Reporting Agreement, the meaning of which has resulted in confusion among travel agents. This page also contains a summary of key decisions of the Travel Agent Arbiter interpreting the Agreement in areas other than ticket security. See also: ARC, IATAN & Other Industry Organizations for rules on ticket security.

Glossary of Terms — July 12, 2007
The Travel Agent Arbiter Program is headquartered at 1952 Gallows Road, Suite 302, Vienna, VA 22182. The Arbiter's office has complete indexes of all its decisions. The cases summarized here are those that ASTA feels may be of particular value as guidance to members.

Decisions of the Travel Agent Arbiter — July 12, 2007
The Travel Agent Arbiter Program is headquartered at 1952 Gallows Road, Suite 302, Vienna, VA 22182. The Arbiter's office has complete indexes of all its decisions. The cases summarized here are those that ASTA feels may be of particular value as guidance to members.

Other ARC General Qualifications and Classifications — July 12, 2007
If you are applying as a full-service travel agency, you must be "freely accessible" to the public. For example, you can be located on the premises of a corporate client or government base, as long as the public has free access to your offices. There must be a sign or other public notice indicating that your agency is located on the premises.

Airlines Reporting Corporation (ARC) — July 12, 2007
ARC coordinates three functions that add considerable efficiency to the way airlines and travel agents do business.

Legal Issues Involved in the Operation of a Web Site — July 12, 2007
While the Internet may seem like a place without rules and boundaries, that is not the case; the law that applies offline also applies online. This section is intended as an introduction to some of the legal issues that have arisen online and how the legal system is currently dealing with those issues. Online law or cyberspace law is a rapidly-changing area and we will attempt to keep this online chapter of ASTA’s Travel Agent Manual as current as possible.

Instructions for Filing Travel Consumer Restitution Corporation (TCRC) Claim Form — July 11, 2007
This claim form is for the purpose of making a claim for payment from the Travel Consumer Restitution Fund. It is the form you need in order to request payment from the restitution fund for transportation or travel services that you as a passenger paid for but did not receive. In order to file a claim, the refund due to you from the travel seller against whom your claim is made must be $50 or greater.

Sample Disclosure Language — July 11, 2007
For Use by All Sellers of Travel Revised As of January 1, 1999 Based on the California Seller of Travel Law

States Agencies That Regulate Travel Sellers — July 11, 2007
The following grid lists states that regulate travel sales and/or travel sellers and the government office responsible for enforcement of the regulation.

Brief on the Travel Agent-Supplier Relationship — July 11, 2007
Travel agencies are not, in the major part of what they do, retailers or principals in their own right who sell their own services. They are "agents" who sell to the public the transportation or accommodation services of others. The travel agency's function is to bring consumers who wish to purchase such services together with those who have such services to sell – suppliers.

Collecting a Judgment — July 10, 2007
If your travel agency wins a judgment against a client or other party for money owed, the court will record that fact on the court's records. Now the question is: will the defendant pay the judgment, and if not, how can the judgment be enforced?

Additional References on Agent Liability Law — July 10, 2007
Listing of resources

Injury to Travelers — July 10, 2007
Relatively few cases have squarely dealt with travel agents' liability for physical injury or illness of their client travelers. Even among those cases that refer to a party as a "travel agent," upon examination it often is the case that the party was in reality acting as a tour operator.

Protecting Your Agency — July 10, 2007
There is, of course, a natural tension between the travel agent's role as travel promoter and salesperson, on the one hand, and the agent's need to protect himself from litigation by unsatisfied clients, on the other hand.

Liability Case Law - NY — July 10, 2007
The law with respect to a travel agent's responsibility in the event of another's failure to provide the client with travel services is probably best developed in New York.

Legal Liability of Travel Agents — July 10, 2007
Travel agents owe a duty of care to the traveling public they serve, including a duty to confirm reservations and to provide all relevant and necessary information.

Application of New E-Mail Spam Legislation to the Retail Travel Industry — July 10, 2007
This paper explains how to apply the new e-mail spam legislation to the retail travel industry. There are aspects of the law that are not particularly relevant to the retail travel industry or that are not immediately of concern, such as the 'do-not-email registry.' In the interest of brevity, this paper does not address those.

Junk Faxes — July 10, 2007
The Telephone Consumer Protection Act of 1991 contained rules that impact agents' ability to send facsimiles (fax messages) to their customers. The rules also impacted the way in which suppliers solicit travel agency business.

ASTA Member Checklist for Assistance In Complying With the (Federal) Junk Fax Prevention Act of 2005 — July 10, 2007
Does my company have an ‘Established Business Relationship’ (EBR) with the recipient, meaning a prior or existing relationship, formed by a voluntary two-way communication between the sender and the recipient, based on an inquiry, application, purchase or transaction by the recipient regarding products or services offered by the sender, which relationship has not been previously terminated by either party?

Employment Laws on Citizenship, Jury Duty and Health Insurance — July 10, 2007
The Act prohibits employers from threatening to fire, firing, or intimidating employees who have been called upon to serve as jurors in federal court.

Discrimination Laws and Employment — July 10, 2007
Coverage of the Americans with Disabilities Act was enacted on July 26, 1990

Certain Federal Employment Laws That May Apply To Travel Agencies — July 10, 2007
There are a number of federal employment laws that need to be observed. Here are some that could pertain to your agency:

Job References — July 10, 2007
What is the proper response when someone calls and asks about a former employee? Because of the potential for defamation claims, it is important to exercise caution and develop a policy that governs how such inquiries will be handled.

Employment Issues Related to E-Mail and the Internet — July 10, 2007
The 2000 ASTA Office Automation Survey found that 89.3% of ASTA members had Internet access in their offices, and nearly as many used e-mail. Given that Internet access and e-mail are becoming more integral aspects of office life, it is important to consider the employment issues that may result.

Offer of Employment — July 10, 2007
You've found the right candidate and you want to make them an offer of employment. But you are not clear of the legal minefield. Mistakes made at this stage can complicate matters should you and the employee part ways later on.

Hiring — July 10, 2007
The legal responsibilities imposed by the laws that govern employment begin before the employee is hired - during the recruitment process.

Decisions of the Department of Transporation — July 10, 2007
During its 56 year history, the Civil Aeronautics Board issued many orders affecting travel agents. Most of those decisions are of historical interest only, since their effect had been fully achieved by or ended with the enactment of the Airline Deregulation Act of 1978. We have summarized below the one CAB decision that indisputably has impacted every travel agency in the country and, in many ways, continues to do so.

Grievances Against Lawyers — July 10, 2007
Lawyers are regulated by the courts of the state in which they practice. They are subject to a strict code of professional conduct and can be severely disciplined for violating it, including loss of the right to practice law in the state. For that reason the number of actual malpractice and grievance enforcement proceedings is quite small.

CRS Deregulation — July 10, 2007
The following text is from the Jan. 8, 2005 conference call regarding CRS deregulation for ASTA Members.

Antitrust Law — July 10, 2007
The antitrust laws are examples of very fundamental policies of American society. To understand how they work, it is helpful to focus on the purposes of these laws.

Rights for the Traveling Public — July 10, 2007
As the association of professionals to whom the public looks for its travel information and advice, the American Society of Travel Agents ("ASTA") issues these principles, which we believe should govern air transportation.

Draft Travel Agency Group Commission Agreement — July 10, 2007
A sample commission agreement between travel suppliers and travel agencies

Insurance Agents and Brokers — July 10, 2007
The foregoing principles are not limited to cases of agency involving only the sale of real estate. In the case of a contest over the right to commissions on the sale of insurance policies, a court has stated:

Real Estate Agents and Brokers — July 10, 2007
In real estate law, it is a basic principle that a broker is entitled to his commission if he has procured a customer, ready, willing, and able to buy on terms prescribed or agreed upon by the seller. Roche v. Curtin, 131 Conn. 66, 37 A.2d 805 (1944); Cohen v. Lenehan, 134 Conn. 514, 58 A.2d 707 (1948); Ranney v. Rock, 135 Conn. 479, 66 A.2d 111 (1949); Richter v. Drenckhahn, 147 Conn. 496, 163 A.2d 109 (1960).

Functional Status of Travel Agencies — July 9, 2007
The threshold question that must be resolved is in what functional category do travel agents belong for purposed of legal analysis. Here, the courts have differed. Several courts have concluded that a travel agent is, legally, an "agent," that is, a party authorized by another to act for him in the conduct of his business, a business representative whose function is to effect contractual obligations between principals and third parties.

Agents' Entitlement to Commissions — July 9, 2007
Travel agencies are not, in the major part of what they do, retailers or principals in their own right who sell their own services. They are "agents" who sell to the public the transportation or accommodation services of others. The travel agency's function is to bring consumers who wish to purchase such services together with those who have such services to sell – suppliers.

Rights of Travel Agents — July 9, 2007
The focus here is to set out some of the key business and legal rights that travel agents have and which they should vigorously assert. These rights may be exercised individually and not in consultation, coordination or agreement with other agents or with ASTA.

Business Insurance and Disaster Protection — July 9, 2007
Fortunately, relatively few travel agents experience a fire, flood or other natural disaster in their office. For the few that do fall victim to such unfortunate occurrences, the results can be devastating. Benefit from some valuable tips on how you can prepare for these situations.

Property-Liability Insurance for Travel Agents — July 9, 2007
It is not possible to develop a list of insurance policies that are needed by every travel agent without carefully analyzing the specific needs of each. For example, some agencies rent office space while others own the building, some own autos and vans whereas others may lease or not use autos in the business. Only a detailed analysis by a competent insurance advisor can give you assurance of the correct coverage and the proper amounts.

Federal Government Travel Contracts — July 9, 2007
The two sources that control most federal government contracting with travel agencies are the General Services Administration (GSA) and the Military Traffic Management Command (MTMC).

Staying In the Holiday Spirit at the Airport — July 9, 2007
Simply copy below and insert your agency name and information in the release where indicated, print and fax/send to your local media.

Credit Card Surcharge Laws — July 9, 2007
Focusing on the laws of eleven states that ban credit card surcharges in specific transactions, this report examines how those laws affect travel agencies and airlines. The report also includes an analysis on how well travel agencies are protected by these laws should the airlines decide to pass credit card expenses onto travel agencies.

ASTA/Sloan Foundation Study — July 9, 2007
Conducted by the University of South Carolina's Travel & Tourism Industry Center, the ASTA/Sloan Foundation study gives a detailed look at the key strengths of highly successful American travel agencies. This in-depth study provides insight into what key factors make a travel agency successful, including: relationship building, customer service and networking.

Payment Collection Programs Report — June 20, 2007
This Premium Member report provides information on PayPal and its potential use for travel agents. Provided in the report is a detailed comparison of three payment options: ARC TASF, a typical merchant program and PayPal.

The Employee Classification Quandary Report — June 20, 2007
A premium member report on how travel agents fall under the Federal Wage and Hour Laws, the report includes an overview of the federal minimum wage and overtime rules under the FLSA (Fair Labor Standards Act of 1938).

Analysis of ARC Sales Statistics — June 20, 2007
The Airlines Reporting Corporation (ARC) released its year-end sales statistics with forecast for 2007. ASTA’s analysis of this data covers current sales trends, predictions and estimated demands.

Creating a Privacy Policy for Your Agency — June 20, 2007
This report explains the law on Web site privacy policies, offers privacy policy implementation tips and contains a sample privacy policy that Premium Members can use to craft their own privacy policy. It also addresses the issue of managing privacy within the office by protecting employee records and assuring that office equipment is used properly.

Protecting Your Travel Business: Legal Issues Regarding the Use of Independent Contractors — June 13, 2007
This analysis provides guidelines for determining whether the government will view a travel-agency worker as an independent contractor or as an employee. It will also familiarize agents with some of the pertinent state and federal laws. Premium members receive expanded and analyses of state agency and contractor laws and a sample contractor agreement.

ASTA Guide to Selling Tours — June 13, 2007
Covering the three benefits of selling travel insurance - customer protection, agency protection and increased revenue - this guide will help you set up a travel insurance sales program.

Working With The Media - Communications Guide — June 9, 2007
A premium member report on how travel agencies can work with the media and reporters to get favorable media coverage. Working with reporters can be painless with the proper preparation and understanding of the benefits the following report offers very practical advice that is easy to apply.


While every effort has been made to ensure the accuracy of the information contained in ASTA White Papers as of the date of their publication, please be advised that some content contained therein may be outdated or otherwise inaccurate at the present time. Accordingly, ASTA makes no representation regarding the timeliness of all of the information accessible here. Members having questions regarding the current state of a White Paper topic may wish to contact ASTA to obtain the most up-to-date information.

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