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While every effort has been made to ensure the accuracy of the information contained in ASTA White Papers as of the date of their publication, please be advised that some content contained therein may be outdated or otherwise inaccurate at the present time. Accordingly, ASTA makes no representation regarding the timeliness of all of the information accessible here. Members having questions regarding the current state of a White Paper topic may wish to contact ASTA to obtain the most up-to-date information.

ASTA Operational Excellence through Benchmarking — November 15, 2019
The ASTA Operational Excellence program is a unique and private group for small business owners that will allow you to gain exclusive insights and knowledge about agency operations and assessments to help navigate your own business to higher profitability and greater success.

Health Insurance — November 6, 2019
ASTA is proud to announce that it has entered into a partnership to offer health insurance as an exclusive member benefit. Members, their families and their employees in 39 states are eligible for coverage. Login for more information and to access the link to the enrollment form.

California Assembly Bill 5 Compliance Fact Sheet — October 29, 2019
This resource explains the state of the law on the engagement of independent contractors in California in 2020 and beyond in light of the enactment of Assembly Bill 5 and provides agency owners with guidance on satisfying the statutory criteria necessary to claim the “travel agent services” exemption secured through ASTA’s advocacy efforts.

What’s New at Hilton- What You Need to Know — October 28, 2019
Join us to hear about the latest Hilton news, exciting hotel openings and brand updates, and to learn about Hilton’s boutique collection brands. You’ll also hear about how you can get rich travel advisor loyalty rewards via Unlimited Rewards for bookings you’re already making with Hilton.

Marketing Funnels, Landing Pages and Your Travel Agency’s Growth — October 16, 2019
Marketing is the engine that both maintains your business and drives your travel practice forward. Learn how to combine powerful email messaging, autoresponders, landing pages, webinars, and more in one ingenious platform to generate leads and get better results for your travel agency.

Travel protection for Industry Insiders, by Industry Insiders — September 9, 2019
UATP Insider’s Club offers annual travel protection coverage for travel agents when traveling on industry-free, reduced rate or full-fare tickets on a scheduled airline, Amtrak passenger train or cruise line. Available coverages include travel accident protection, emergency medical evacuation and repatriation, and checked lost/stolen baggage protection.

Engagement of Workers as Independent Contractors in California in Light of Assembly Bill 5 — August 12, 2019
This FAQ document reviews common questions on the likely effect of the bill based on location of the agency and the IC, legal structures...

ASTA Premium Logo Artwork — August 8, 2019
Premium members have the ability to download and use logos which are displayed for their use.

ASTA Member Logo Artwork — August 8, 2019
ASTA members are able to download and use the ASTA logo.

Making Your Website Work for You — July 30, 2019
Learn how to market your website in a way that generates leads and business for your travel practice! Learn how to place yourself at the center of your website instead of focusing on supplier specials and profiles. You are what is unique about your agency and YOU are where the emphasis needs to be.

Chauffeured Transportation: The Secret Ingredient to a Perfect Travel Experience — June 20, 2019
Learn how Carey International premium ground transportation is unique in the marketplace and how its Travel Advisor incentive programs make for an ideal partnership with ASTA...

The Value of Travel Advisors — June 19, 2019
Who uses travel advisors, who wants to use travel agents and how to market to both. ASTA’s Value of Travel agents study surveyed over 8,000 U.S. Travelers and found out who uses travel agents and who does not. But more importantly it found that non-users were interested in using a travel agent.

Host Agency 101: 5 Ways to Boost your Success as a Travel Advisor — June 14, 2019
Tired of going it alone? Thinking about joining a travel host agency but not sure where to start? Considering moving to another host? Join us for this virtual master class and live demo, and find out why Nexion Travel Group is the nation’s leading travel host agency.

How to have a Perfect Day every day by selling Royal Caribbean International! — June 10, 2019
Help us celebrate 50 years Bold and discover how Royal Caribbean has changed the face of cruising through innovation and excitement! From onboard thrills that take adrenaline up a notch, to spaces that provide the ultimate chill factor, there’s no shortage of “Only on Royal” features that your clients of every age will love! Get ready to learn about this and more — including our incredible new Ships, our exclusive private island destination - Perfect Day at CocoCay and our exciting Royal Amplified fleet modernization! All this and more as we’ll highlight new tools at your disposal, all designed to grow your business and lead us to even greater success together.

ASTA Operational Excellence through Benchmarking — June 3, 2019
The ASTA Operational Excellence through Benchmarking program is designed to help you focus toward improving on their business.

Six Servants of Success for Travel Advisors — May 31, 2019
Increase your income when you learn simple yet insightful answers to the most important questions about how to become successful selling travel with Scott Koepf. With an emphasis on improving your sales skills with ideas you can immediately implement, Scott will enlighten, entertain and challenge you to reach your full potential. Learn from this 35-year retail-sales veteran who is known as one of the most dynamic presenters in our industry who works with travel agents daily at Cruise Planners.

Home-Based advisor Technologies: Computer Software — May 17, 2019
The software you will need as a home-based travel agent will start with basic needs of any home-office.

Future-Proofing Your Travel Business: Understanding Climate Change and What You Can Do — May 13, 2019
Join presenters from the Adventure Travel Trade Association in this practical and informative session about climate change and how your travel business can implement in climate action strategies. Developing a climate strategy is not only good for the environment, but travel companies will find it resonates with consumers and could be good for business. Recent research indicates that two thirds of consumers worldwide now make purchase decisions based on their beliefs while 60 percent believe that brands should make it easier to see what their values and positions on important issues are when they are about to make a purchase. Travel companies will take away practical ideas for actions they can take for the benefit of the environment, while educating and inspiring guests to action themselves.

Home-Based advisor Technologies: Computer Hardware — May 6, 2019
The hardest decision you will make in picking a computer for your home-office is the choice between a laptop and a desktop. You may also want to consider both. If you only want one computer and desire mobility (working during seminars, FAM trips, etc.), then a laptop is required. If working on the road is not desirable, a desktop may be all that you need.

Interpretations of the advisor Reporting Agreement — May 6, 2019
The purpose of this chapter is to explain certain provisions of the advisor Reporting Agreement, the meaning of which has resulted in confusion among travel agents. This page also contains a summary of key decisions of the Travel advisor Arbiter interpreting the Agreement in areas other than ticket security. See also: ARC, IATAN & Other Industry Organizations for rules on ticket security.

Legal Issues Involved in the Operation of a Web Site — May 6, 2019
While the Internet may seem like a place without rules and boundaries, that is not the case; the law that applies offline also applies online. This section is intended as an introduction to some of the legal issues that have arisen online and how the legal system is currently dealing with those issues. Online law or cyberspace law is a rapidly-changing area and we will attempt to keep this online chapter of ASTA’s Travel advisor Manual as current as possible.

Glossary of Terms — May 6, 2019
The Travel agent Arbiter Program is headquartered at 1952 Gallows Road, Suite 302, Vienna, VA 22182. The Arbiter's office has complete indexes of all its decisions. The cases summarized here are those that ASTA feels may be of particular value as guidance to members.

Other ARC General Qualifications and Classifications — May 6, 2019
If you are applying as a full-service travel agency, you must be "freely accessible" to the public. For example, you can be located on the premises of a corporate client or government base, as long as the public has free access to your offices. There must be a sign or other public notice indicating that your agency is located on the premises.

Airlines Reporting Corporation (ARC) — May 6, 2019
ARC coordinates three functions that add considerable efficiency to the way airlines and travel agents do business.

Instructions for Filing Travel Consumer Restitution Corporation (TCRC) Claim Form — May 2, 2019
This claim form is for the purpose of making a claim for payment from the Travel Consumer Restitution Fund. It is the form you need in order to request payment from the restitution fund for transportation or travel services that you as a passenger paid for but did not receive. In order to file a claim, the refund due to you from the travel seller against whom your claim is made must be $50 or greater.

Sample Disclosure Language — May 2, 2019
For Use by All Sellers of Travel Revised As of January 1, 1999 Based on the California Seller of Travel Law

States Agencies That Regulate Travel Sellers — May 2, 2019
The following grid lists states that regulate travel sales and/or travel sellers and the government office responsible for enforcement of the regulation.

Brief on the Travel advisor-Supplier Relationship — May 2, 2019
Travel agencies are not, in the major part of what they do, retailers or principals in their own right who sell their own services. They are "advisors" who sell to the public the transportation or accommodation services of others. The travel agency's function is to bring consumers who wish to purchase such services together with those who have such services to sell – suppliers.

Collecting a Judgment — May 2, 2019
If your travel agency wins a judgment against a client or other party for money owed, the court will record that fact on the court's records. Now the question is: will the defendant pay the judgment, and if not, how can the judgment be enforced?

Injury to Travelers — April 29, 2019
Relatively few cases have squarely dealt with travel advisor' liability for physical injury or illness of their client travelers. Even among those cases that refer to a party as a "travel advisor," upon examination it often is the case that the party was in reality acting as a tour operator.

Additional References on advisor Liability Law — April 23, 2019
Listing of resources

Protecting Your Agency — April 23, 2019
There is, of course, a natural tension between the travel advisor's role as travel promoter and salesperson, on the one hand, and the advisor's need to protect himself from litigation by unsatisfied clients, on the other hand.

Legal Liability of Travel Advisors — April 17, 2019
Travel advisors owe a duty of care to the traveling public they serve, including a duty to confirm reservations and to provide all relevant and necessary information.

Junk Faxes — April 15, 2019
The Telephone Consumer Protection Act of 1991 contained rules that impact advisors' ability to send facsimiles (fax messages) to their customers. The rules also impacted the way in which suppliers solicit travel agency business.

Application of New E-Mail Spam Legislation to the Retail Travel Industry — April 15, 2019
This paper explains how to apply the new e-mail spam legislation to the retail travel industry. There are aspects of the law that are not particularly relevant to the retail travel industry or that are not immediately of concern, such as the 'do-not-email registry.' In the interest of brevity, this paper does not address those.

ASTA Member Checklist for Assistance In Complying With the (Federal) Junk Fax Prevention Act of 2005 — April 15, 2019
Does my company have an ‘Established Business Relationship’ (EBR) with the recipient, meaning a prior or existing relationship, formed by a voluntary two-way communication between the sender and the recipient, based on an inquiry, application, purchase or transaction by the recipient regarding products or services offered by the sender, which relationship has not been previously terminated by either party?

Employment Laws on Citizenship, Jury Duty and Health Insurance — April 15, 2019
The Act prohibits employers from threatening to fire, firing, or intimidating employees who have been called upon to serve as jurors in federal court.

Discrimination Laws and Employment — April 15, 2019
Coverage of the Americans with Disabilities Act was enacted on July 26, 1990

Certain Federal Employment Laws That May Apply To Travel Agencies — April 15, 2019
There are a number of federal employment laws that need to be observed. Here are some that could pertain to your agency:

Employment Issues Related to E-Mail and the Internet — April 15, 2019
The 2000 ASTA Office Automation Survey found that 89.3% of ASTA members had Internet access in their offices, and nearly as many used e-mail. Given that Internet access and e-mail are becoming more integral aspects of office life, it is important to consider the employment issues that may result.

Real Estate Agents and Brokers — April 15, 2019
In real estate law, it is a basic principle that a broker is entitled to his commission if he has procured a customer, ready, willing, and able to buy on terms prescribed or agreed upon by the seller. Roche v. Curtin, 131 Conn. 66, 37 A.2d 805 (1944); Cohen v. Lenehan, 134 Conn. 514, 58 A.2d 707 (1948); Ranney v. Rock, 135 Conn. 479, 66 A.2d 111 (1949); Richter v. Drenckhahn, 147 Conn. 496, 163 A.2d 109 (1960).

Offer of Employment — April 12, 2019
You've found the right candidate and you want to make them an offer of employment. But you are not clear of the legal minefield. Mistakes made at this stage can complicate matters should you and the employee part ways later on.

Hiring — April 12, 2019
The legal responsibilities imposed by the laws that govern employment begin before the employee is hired - during the recruitment process.

Decisions of the Department of Transporation — April 12, 2019
During its 56 year history, the Civil Aeronautics Board issued many orders affecting travel advisors. Most of those decisions are of historical interest only, since their effect had been fully achieved by or ended with the enactment of the Airline Deregulation Act of 1978. We have summarized below the one CAB decision that indisputably has impacted every travel agency in the country and, in many ways, continues to do so.

Grievances Against Lawyers — April 12, 2019
Lawyers are regulated by the courts of the state in which they practice. They are subject to a strict code of professional conduct and can be severely disciplined for violating it, including loss of the right to practice law in the state. For that reason the number of actual malpractice and grievance enforcement proceedings is quite small.

CRS Deregulation — April 12, 2019
The following text is from the Jan. 8, 2005 conference call regarding CRS deregulation for ASTA Members.

IATA Baggage Rules — April 11, 2019
IATA Resolution 302: What Members Need to Know About IATA’s Baggage Rule

Document Retention — April 11, 2019
How long should travel advisors keep files in the office? Guidelines for IRS, state and ARC are outlined, along with where to storage the documents.

Antitrust Law — April 5, 2019
The antitrust laws are examples of very fundamental policies of American society. To understand how they work, it is helpful to focus on the purposes of these laws.

Rights for the Traveling Public — April 5, 2019
As the association of professionals to whom the public looks for its travel information and advice, the American Society of Travel Advisors ("ASTA") issues these principles, which we believe should govern air transportation.

Draft Travel Agency Group Commission Agreement — April 5, 2019
A sample commission agreement between travel suppliers and travel agencies

Functional Status of Travel Agencies — April 5, 2019
The threshold question that must be resolved is in what functional category do travel advisors belong for purposed of legal analysis. Here, the courts have differed. Several courts have concluded that a travel agent is, legally, an "agent," that is, a party authorized by another to act for him in the conduct of his business, a business representative whose function is to effect contractual obligations between principals and third parties.

Business Insurance and Disaster Protection — April 5, 2019
Fortunately, relatively few travel advisors experience a fire, flood or other natural disaster in their office. For the few that do fall victim to such unfortunate occurrences, the results can be devastating. Benefit from some valuable tips on how you can prepare for these situations.

Property-Liability Insurance for Travel Advisors — April 5, 2019
It is not possible to develop a list of insurance policies that are needed by every travel advisor without carefully analyzing the specific needs of each. For example, some agencies rent office space while others own the building, some own autos and vans whereas others may lease or not use autos in the business. Only a detailed analysis by a competent insurance agent can give you assurance of the correct coverage and the proper amounts.

Staying In the Holiday Spirit at the Airport — April 5, 2019
Simply copy below and insert your agency name and information in the release where indicated, print and fax/send to your local media.

Payment Collection Programs Report — April 5, 2019
This Premium Member report provides information on PayPal and its potential use for travel advisors. Provided in the report is a detailed comparison of three payment options: ARC TASF, a typical merchant program and PayPal.

ASTA Guide to Selling Tours — April 5, 2019
Covering the three benefits of selling travel insurance - customer protection, agency protection and increased revenue - this guide will help you set up a travel insurance sales program.

Cable TV Advertising — April 5, 2019
Local cable advertising can reach current and new customers in specific geographic areas at a surprisingly reasonable cost. Local cable offers commercial breaks in high-quality programming from national, regional and local sources, including major sporting events. In addition, local cable offers a variety of local sponsorship and community involvement opportunities.

Step-by-Step Advertising Reference Guide — April 5, 2019
As you plan your campaign, here is a simple checklist to help you every step of the way.

The Employee Classification Quandary Report — April 4, 2019
A premium member report on how travel advisors fall under the Federal Wage and Hour Laws, the report includes an overview of the federal minimum wage and overtime rules under the FLSA (Fair Labor Standards Act of 1938).

California Seller of Travel Fact Sheet — April 3, 2019
In late 2016, California made several changes to its seller of travel law, including broadening the exemption for independent advisors and adding a new registration requirement. In an effort to help our members comply with the new law, which went into effect on January 1, 2017, ASTA has updated its California Seller of Travel Fact Sheet.

Consumer Web Site - TravelSense.org — April 3, 2019
TravelSense.org is a consumer-oriented travel Web site dedicated to helping people live out their dreams of traveling.

Supplier Members- Make the Most of Your Membership! — April 3, 2019
Exclusive to ASTA Supplier Members. Maybe you're new to ASTA or have been a long time member and need a refresher on how to make the most of your ASTA membership? This special webinar has something for everyone!

Federal Issues — March 29, 2019
In this installment of our “Advocacy Training For Travel Advisors” series, we discuss how the legislative process works at the Federal, State and Local level, how travel advisors can get involved.

What’s New at Hilton - What you Need to Know! — March 27, 2019
Hear about Hilton news, brand updates (including new hotel openings), get to know Hilton’s luxury hotel brands – Waldorf Astoria, Conrad and LXR and learn how you can get rich travel advisor loyalty rewards via Unlimited Rewards for bookings you’re already making with Hilton.

Vying for easy commission? Viator has the answer! — February 27, 2019
Grow your business and give your clients the most memorable experiences while they vacation. Viator, powered by TripAdvisor, is an online marketplace of bookable tours and activities worldwide. With unmatched global supply and industry-leading features, the Viator Travel Agent Program can help you efficiently capture in-destination or last-minute tours and activities bookings – and commission! We’ll show you how easy it is to increase your agency’s revenue when you book with us, using this new platform built specifically for travel advisors. Learn how to search and select the best products for your clients, which you can book directly, or have them book on their own with your own shareable link.

A Glimpse Into ASTA’s International Showcase 2019 — February 21, 2019
Interested in attending the upcoming ASTA International Showcase taking place May 12-16, 2019 in Rhodes, Greece? Join us for this webinar series where we will walk you through a quick peek into what you can expect. About - The ASTA International Showcase 2019 is a five-day/four-night educational experience designed for travel advisors looking to add to their destination expert knowledge. In 2019 we’ll be visiting the southeastern corner of the Aegean in Rhodes, Greece. To learn more, visit ASTA.org/Showcase.

Exciting Carnival New Ship Plans and Updates — February 21, 2019
Having been named “Most Trusted Cruise Line” fourth year running by ‘Reader’s Digest’ -just one of many awards earned- Carnival Cruise Line continues to be the best contemporary, multi-generational cruise product to introduce and book your new clients. These are the clients that will fill your pipeline, so you can develop them into future life time cruisers and vacationers for your business. Our ongoing multi-million dollar enhancements across the entire fleet, the US homeport expansion to include sailings from both San Diego and San Francisco, the new Carnival Panorama to be home ported in Los Angeles in December 2019 and the newly announced Mardi Gras, the first NLG ship to arrive in 2020, are just a few examples of our commitment to be the best contemporary cruise product and value for your clients. Be in the KNOW and Learn about the New Carnival Ships & Updates to share with your clients!

Exploring Holland America Line’s Immersive and Enriching Destinations — February 21, 2019
Join Senior Director, Trade Communications & Engagement, Denella Ri'chard, for an engaging conversation about Holland America Line’s latest programs and benefits for you! All created to help you sell some of the world’s most engaging cruises. Learn why Holland America Line is the Alaska experts and how a cruise through the Mediterranean will make you feel like you’re traveling with a local.

A Glimpse Into ASTA’s International Showcase 2019 — January 23, 2019
Interested in attending the upcoming ASTA International Showcase taking place May 12-16, 2019 in Rhodes, Greece? Join us for this webinar series where ASTA’s VP of International Membership & Expansion will walk you through a quick peek into what you can expect. About - The ASTA International Showcase 2019 is a three-day educational experience designed for travel advisors looking to add to their destination expert knowledge. In 2019 we’ll be visiting the southeastern corner of the Aegean in Rhodes, Greece. To learn more, visit ASTA.org/Showcase.

ASTA Members Training: Your Tools to Increased Leads with TravelSense.org — January 23, 2019
We recently re-launched our consumer-facing website TravelSense.org, with new features such as a revamped platform, expert travel content and even a chat feature for travelers to connect in real-time with the advisor of their choice. TravelSense.org attracts 80,000 consumers per month, all looking for a travel advisor to help them build their dream getaway.

How to Travel Like a VIP — January 23, 2019
Join the GFL webinar and learn how to travel like a VIP. During this seminar, we will discuss what cool attractions and hotels will best fit your clients. Whether the perfect match for your clients is a pre- or post-cruise package tied into their sailing from the world’s busiest cruise port, a long weekend or full week in the Venice of America, you’ll find all the resources you need to provide unforgettable vacation experiences.

How America Travels: Learn where and why Americans are traveling and capture your share of the demand! — December 19, 2018
Eager to grow your business to American Consumers? Join Zane Kerby, President and CEO of the American Society of Travel Advisors (ASTA) to learn how to connect with and sell to US based travel advisors. Move beyond the geographical distance, break through the cultural differences and build bridges to better serve American travelers.

How America Travels – ASTA’s 2018 Consumer Research Study
(Executive Summary)
— December 4, 2018
Funded by Carnival Corporation & plc, the 2018 version of “How America Travels” provides key insights into the travel ecosystem, including emerging trends related to the use of “sharing economy” services, new daylight into the consumer travel planning and booking processes, factors that help turn non-cruisers into cruisers and changing consumer needs as travel agents transition to travel advisors. Click Here to access this report

How America Travels – ASTA’s 2018 Consumer Research Study
(Full Report)
— December 4, 2018
Funded by Carnival Corporation & plc, the 2018 version of “How America Travels” provides key insights into the travel ecosystem, including emerging trends related to the use of “sharing economy” services, new daylight into the consumer travel planning and booking processes, factors that help turn non-cruisers into cruisers and changing consumer needs as travel agents transition to travel advisors. Click Here to access this report

Why Join MTravel — November 29, 2018
Whether you’re considering a new career in travel or looking to expand and develop your already lucrative travel business, MTravel Hosting Services offers options that will help. As one of the nation’s leading host agencies, MTravel is prided on helping independent travel professionals of all levels, achieve success beyond their individual scope. Interested in learning more? Please join Melissa Roberts from MTravel as she explains what helps MTravel stand out from other host agencies out there.

Los Cabos: Something for Everyone — November 26, 2018
Did you know that Los Cabos has over 13 million visitors each year? Rodrigo Esponda, Managing Director of Los Cabos Tourism Board, will walk you through the famous city of Los Cabos and provide tips to help travelers make informed decisions about traveling to this ideal location. From golfing, world-class fishing, zip lining, ATVs, jet skiing, cuisine, nightclubs, and more…Los Cabos has something for everyone!

Diving into Mexico’s Biodiversity — November 20, 2018
*Description: Mexico is one of the most megadiverse countries of the world. Although the Mexican territory represents only 1% of the earth's surface, it hosts more than 10% of the world's biological diversity. Hear from Javier Aranda of the Puerto Vallarta Tourism Board about Mexico’s biodiversity and how the country is truly a World Of Its Own.

Protecting Your Travel Business: Legal Issues Regarding the Use of Independent Advisors — November 20, 2018
This analysis provides guidelines for determining whether the government will view a travel-agency worker as an independent contractor or as an employee. It will also familiarize agents with some of the pertinent state and federal laws. Premium members receive expanded and analyses of state agency and contractor laws and a sample contractor agreement.

Federal Government Travel Contracts — November 20, 2018
The two sources that control most federal government contracting with travel agencies are the General Services Administration (GSA) and the Military Traffic Management Command (MTMC).

A Mega-Diverse Country — November 19, 2018
Join Emmanuel Rey as he discusses Mexico’s rich biological diversity which includes nature and protected areas, different culture with ancestral traditions and rich gastronomy that dates back many centuries.

Liability Case Law - NY — November 5, 2018
The law with respect to a travel agent's responsibility in the event of another's failure to provide the client with travel services is probably best developed in New York.

Discover Mexico’s Hidden Gems — October 22, 2018
Mexico has long been a top destination where travelers have come to know and love the sun and beaches, culture, landscapes. and gastronomy. But there are many lesser known, hidden gems in Mexico. This webinar will explore some of Mexico’s best-kept secrets beyond the all-inclusive resorts. Learn about all that Mexico’s hidden gems have to offer from archaeological treasures to jungle adventures and white sand beaches.

How to Find/Market to the Luxury Customer — October 19, 2018
Learn about what makes Silversea the most unique Luxury Experience at Sea and where to find your next Silversea guest.

Glasgow – Gateway to Scotland — October 17, 2018
Join Steven and Gemma from Glasgow Airport to hear what makes Glasgow a must visit destination and the perfect starting point for a trip around Scotland!

Hawai‘i’s Unique Experiences ( Webinar- ASTA SBN) — October 16, 2018
With a 98% visitor satisfaction rate, there’s no place on earth quite like the Hawaiian Islands. Six unique islands. Six unique experiences. Upon completion of this webinar, the travel advisor will develop a deeper appreciation for Hawai‘i’s culture and age-old traditions. The advisor will also be able to differentiate each of the six major islands, what they offer, and how to pair a client type with an island. The travel trade website will also be featured as an important tool to promote and sell the islands.

Travel Protection for Industry Insiders, by Industry Insiders (Webinar- ASTA SBN) — October 10, 2018
UATP Insider’s Club offers annual travel protection coverage for travel agents when traveling on industry-free, reduced rate or full-fare tickets on a scheduled airline, Amtrak passenger train or cruise line. Available coverages include travel accident protection, emergency medical evacuation and repatriation, and checked lost/stolen baggage protection.

Special Needs Group: Expanding your Reach and Value with a HIGHLY Desirable Client Demographic (Webinar) — October 10, 2018
This webinar will introduce you to and educate you on how important it is to understand the special needs demographic and the opportunities that exist to add them to your client database.

All You Need to Know About Selling Israel to Your Clients — October 4, 2018
Did you know, 4 million tourists are expected to visit Israel in 2018? Join Isram Israel and Isrotel on a journey through as you discover why Israel is one of the hottest destinations among the North American market. Get an introduction into Israel and Isram Israel’s wide range of program options and hear about Israel’s largest hotel chain, Isrotel.

ASTA Logo Usage Guidelines — September 27, 2018
Rules and regulations pertaining to the display and usage of the ASTA logo.

FTC Endorsement Guides Fact Sheet — September 26, 2018
The question of how the Federal Trade Commission’s Endorsement Guides impact travel advisors’ use of social media has been in the news lately, and the goal is this fact sheet is to provide background on the Guides, how they might be applied to our industry and some best practices for members to consider in this area.

'Instant' Travel agent Solicitation — September 25, 2018
If a client asks you to evaluate an offer to become a travel agent, tell the client that ASTA's Consumer Affairs Department has issued a warning to consumers to beware of offers from "card mills," companies who ...

Travel Management’s Impact on Corporate Profitability & Productivity — September 18, 2018
The purpose of the survey is to determine the perceived impact of travel management companies (TMCs) and travel agencies on the profitability and productivity of organizations. You will also learn how organizations view their relationships with TMCs / travel agencies, what aspects of the relationship with a TMC / travel agency have the most impact on the success of a managed travel program, the pros and cons of utilizing a TMC / travel agency and so on.
Click Here to access this report

Advisors' Entitlement to Commissions — September 12, 2018
Travel agencies are not, in the major part of what they do, retailers or principals in their own right who sell their own services. They are "agents" who sell to the public the transportation or accommodation services of others. The travel agency's function is to bring consumers who wish to purchase such services together with those who have such services to sell – suppliers.

Rights of Travel Advisor — September 12, 2018
The focus here is to set out some of the key business and legal rights that travel agents have and which they should vigorously assert. These rights may be exercised individually and not in consultation, coordination or agreement with other advisor or with ASTA.

Become an advisor — September 10, 2018

ASTA Member-Only Campaign Preview — September 4, 2018
Travel advisors are not just booking advisors anymore, we've become trusted advisors – akin to financial advisor and CPAs – who make the overall travel experience better and get leisure and business travelers maximum value for their travel dollar. What's more exciting is that the consumer media and, more importantly, the traveling public is embracing this shift from advisor to advisor. We are embracing it as well and will be announcing a name change and launching a rebranding campaign at the Global Convention. While our name is changing, ASTA's mission to promote and defend the agency and advisor community isn't, nor is our world-class suite of member benefits. Please join us for the August 8th webinar, when ASTA senior staff will walk you through the details of the rebranding campaign and what it means for you, as well as the ASTA Global Convention, August 21-23 in Washington, D.C. for the unveiling of the rebranding campaign.

Sitka – Alaskan Dream Cruise — August 31, 2018
Experience exotic destinations and unique products for ultimate hands on learning. We have numerous educational courses both at sea or on land. You will be immersed in the destination and become an educated expert! Every FAM is offered below retail value, come join us as we learn about our Sitka – Alaskan Dream Cruise FAM.

How to Find/Market to the Luxury Customer (Webinar- ASTA SBN) — August 30, 2018
Learn about what makes Silversea the most unique Luxury Experience at Sea and where to find your next Silversea guest.

Air Ticket Consolidators — August 23, 2018
What is a Consolidator? Why do Airlines Use Consolidators? How Do Consolidators Operate? Are Consolidators Legal?

ASTA Custom Research — August 23, 2018
ASTA provides personalized research services to travel suppliers needing accurate, actionable insight to drive their travel agent marketing strategies. We have a comprehensive travel agent network spanning thousands of agencies, large and small.

Creating an Incredible India Experience – The What, When, and How — July 27, 2018
While 1.3 million tourists travel to India from the United States every year, a lot of advisors are confused about the logistics, destinations, and whereabouts of the country. The webinar will give the advisor an insight about how and when a tour can be planned to India when requested by prospect clients. Also, followed by an opportunity to experience the Incredible India, first-hand this September at the Alluring India Destination Fam 2018.

NEW Smart Benefits with Allianz Global Assistance!(Webinar- ASTA SBN) — July 24, 2018
Join us to learn more about our new proactive smart benefits that make it easier for your clients to claim for travel and baggage delay. At Allianz Global Assistance, our goal is to offer groundbreaking products that transform how your customers travel. That’s why we are launching innovative new products supported by our best-in-class technology. Below are some of the key new features: • Automated claims will pay your customer proactively • A no-receipts-required reimbursement option • A simplified, quicker claims process • More covered reasons • Faster eligibility for baggage or flight delay benefits

What’s New at Hilton, What you Need to Know! — July 19, 2018
Hear about Hilton news, brand updates (including new hotel openings), get to know Hilton’s boutique hotel brands – Curio, Canopy and Tapestry and learn how you can get rich advisor loyalty rewards via Unlimited Rewards for bookings you’re already making with Hilton.

10 Secrets to Sell Alaska (Webinar- ASTA SBN) — June 28, 2018
Alaska’s an amazing, unbelievable, beautiful place. How unbelievable? We have the only All-American road you drive on a boat (Alaska Marine Highway is a national scenic byway). We have a town that’s selected a cat as mayor…twice! (Talkeetna). We run with reindeer, surf tidal waves, sun tan at midnight, and put glacier in our margaritas. I’m going to share 10 local secrets that you may not know about our state, and best of all, they can each help you sell more.

Naturally Nepal Once is Not Enough! — June 25, 2018
Interested in attending the ASTA/NACTA FAM trip to “The Roof of the World”, Nepal? Join ASTA Nepal Chapter President and Director/Founder of Liberty Holidays for a detailed look into what you’ll experience on this FAM. Come with us and experience the beauty, charm, history, culture and the friendly people of Nepal. Learn more about this FAM by visiting ASTA.

Preparing for the ASTA Global Convention 2018 Trade Show — June 18, 2018
To ensure you maximize your exposure at this year’s trade show, join Sarah and Kelly for a webinar to review the tips and tricks to a successful show experience. All the way from your pre-show communications, to appointments on site, to your follow up. We will also review some of the most commonly asked questions about the trade show. In just 20 minutes we will review: • How to Update Your Company's Directory Listing • How to Register Your Booth Staff & Sign Up for AGC Sessions • How to More...Make a Payment & Access Your Invoice • How to Schedule Your 1:1 Appointments • How to Book Your Hotel Room • Who to Work with on Your Booth Décor and Build • Shipping Information • Important Deadlines & The Convention Agenda • Ways to increase your exposure at AGC

INTERVIEW WITH A VAMPIRE (Not Tom Cruise) — June 12, 2018
Interested in attending the upcoming FAM trip to Romania and spending Halloween in Dracula's Castle? We'll have Catalin Mogoseanu, ASTA Chapter President for Romania and General Manager of CLICK2TRAVEL ROMANIA, on hand to give you all the details on this “Spooktacular” FAM. You won’t want to miss this special webinar from your local expert. Learn more about this FAM by visiting ASTA.org

Net Neutrality Fact Sheet June 2018 — June 7, 2018
In December 2017, the Federal Communications Commission (FCC) repealed its 2015 “net neutrality” order requiring internet service providers (ISPs) to treat all online sites and services in an identical manner. This fact sheet gives an overview of the issue and its potential impacts on our industry.

Grow Your Crystal Business Today — May 30, 2018
Join Carmen Roig, Senior Vice President of Marketing & Sales, for an introduction to The World of Crystal, highlighting: Destinations, Crystal Air, Enrichment & Entertainment, and Marketing Tools & Tips. The info-filled session will highlight new Crystal River Cruises itineraries, the new Yacht Expedition Arabian Nights Collection, Crystal Cruises Personal Select Air program and Charter Opportunities, Guest Speakers, new Ocean and Yacht Expedition theme cruises, Ambassador Hosts and promotional offers.

EU’s General Data Protection Regulation (GDPR) — May 14, 2018
You may have heard about the European Union's (EU) General Data Protection Regulation, which goes into effect on May 25 and threatens stiff fines for non-compliance. While there remain a lot of questions about how this regulation will impact the travel industry, we have put together a members-only white paper to share what we've learned and what you need to do to be prepared.

Greece_ A 365-Day destination — May 9, 2018
From the 6,000 islands to the picturesque mainland, Greece is the ideal destination all year round. Learn about its heritage and culture, admire the nature’s endless beauty, enjoy the luxurious resorts, visit the thermal springs, discover the sea’s hidden kingdom, experience the wine routes, taste the healthy flavors… This is our Greece. A feast for the senses. Come and share it with us.

Sample Waiver Form/Terms and Conditions — May 3, 2018
I understand that [your travel agency name] is not the source or supplier of the travel services I have requested, and acts solely as an agent for the actual suppliers of such services.

Commission Cuts: What You Need to Know — April 11, 2018
Join us for a live discussion about everything related to the Marriott and Hilton commission cuts. ASTA President & CEO Zane Kerby and senior staff will present an overview, followed by an open Q&A.

ASTA Legislative Day Webinar — April 11, 2018
Join the ASTA Government Affairs team for a webinar to help you make the most of your conversations on Capitol Hill! If you're planning to join ASTA HQ in Washington, DC for Legislative Day, take some time to learn about the issues and prepare for your meetings with your Representatives on Capitol Hill. We'll also preview our Legislative Day agenda and answer any questions you may have ahead of this year's event.

General Data Protection Regulation (GDPR) Fact Sheet — April 4, 2018
General Data Protection Regulation (GDPR) Fact Sheet

General Data Protection Regulation (GDPR) Fact Sheet — April 3, 2018
General Data Protection Regulation (GDPR) Fact Sheet

A Look Inside ASTA Destination Expo 2018 — February 21, 2018
Join us for a special presentation as we take you through what you can expect during ASTA Destination Expo 2018 taking place April 14-17, 2018 in Athens, Greece. Bonus: We’re giving away one roundtrip BUSINESS CLASS airline ticket on Turkish Airlines to one lucky webinar attendee.

Supplier Members- Make the Most of Your Membership! — February 21, 2018
Exclusive to ASTA Supplier Members. Maybe you're new to ASTA or have been a long time member and need a refresher on how to make the most of your ASTA membership? This special webinar has something for everyone!

Make money selling non-traditional hotel rooms — February 21, 2018
Learn about suites, condos and villas offered by Hilton Get to know Embassy Suites, Home wood Suites, Home2 and Hilton Grand Vacations

2018-01-31 14.00 Fall in Love with Crystal… Again! New Year, New Tools! — January 31, 2018
Join Carmen Roig, Senior Vice President of Marketing & Sales, for an introduction to our newly developed Crystal Elite Partner Program, Partner Resource Center and Travel agent University. These resources are available to all travel professionals, and have been curated to provide you, our esteemed partners, with the finest tools needed to sell All Things Crystal.

A Look Inside ASTA Destination Expo 2018 — January 25, 2018
During this webinar presented by ASTA’s Vice President of Business Development , Bob Duglin and ASTA’s Manager of FAM Programs & International Chapter Development, Don McGee we'll catch you up on:
• Who you can expect to see at ASTA Destination Expo 2018 • What you'll experience with a full review of our agenda • The suppliers you’ll meet during this four-day event • Unique FAMs and sightseeing tours available to attendees and guests.

Airlines Reporting Corporation (ARC): Credit Card Acceptance and Chargeback Management — January 25, 2018
As payment card companies evolve to meet the changing needs of the industry, the procedures in the travel industry around credit card acceptance and managing chargebacks also change. As a result, the Airlines Reporting Corporation (ARC) has updated Section 6 of the Industry agents' Handbook to reflect the changes in the current environment for airline ticket sales. During this webinar, we'll review these changes and provide information agents need to manage the risk of fraud and the associated loss, while also growing their business. We'll also focus will be on best practices for managing the risk associated with accepting payment cards, and for managing chargebacks when they are received.

Taiwan Tourism — January 18, 2018
Taiwan offers incredible cultural treasures, dramatic landscapes, various outdoor activities, enticing culinary experiences, and many more! During this session you’ll hear from a local expert, Gensei Kawahara, that will share his knowledge. Hear why selling Taiwan is both good for your clients and great for your business.

GDS Surcharge White Paper & Carrier Matrix — January 12, 2018
The purpose of this White Paper and Matrix is to assist agency owners, managers, operations team members and front line agents in quickly identifying which carriers have introduced a GDS surcharge, the surcharge dollar or Euro amount, how that surcharge is applied, the fee’s effective date, whether or not the carrier offers a “Private Channel Agreement” option, whether the carrier offers a direct web portal for agent bookings, and what code share partners may be considered as an alternative to avoid the GDS Surcharge, but book on the same carrier’s “metal” or aircraft.

Fighting Human Trafficking — January 11, 2018
ASTA provides the following resources to help our members in the fight against human trafficking and child sex tourism.

How-to Guide to Becoming a Travel agent — January 5, 2018
Do you love to travel and want to share your experiences with others? – Are you a problem solver? – Do you enjoy taking to people? - Are looking for a new career path? Whatever the case may be, have you ever thought about being a Travel agent? Being a travel agent has its perks.
• Be Your Own Boss
• Freedom to work wherever you want
• Opportunity to explore the unexpected places of the world
• Making dreams come true one vacation at a time

Keys to Effectively Using Independent Advisor Agreements — December 4, 2017

Template Independent Contractor Agreement — November 10, 2017
A template contract for use when an agency engages an independent contractor to sell travel.

The Road Best Traveled: Adding value to your client’s travel through premium ground transportation — October 31, 2017
Join us for a webinar to learn all about Carey International. This webinar will cover Carey® and Embarque® services, Meetings & Event Services, as well why choosing the right ground transportation option for your client is vital to their overall travel itinerary.

Selling Taiwan - Good for Your Clients AND Your Business — October 25, 2017
Named one of the "Top 10 best value destinations" by Lonely Planet, Taiwan offers incredible cultural treasures, dramatic landscapes, various outdoor activities, enticing culinary experiences, and many more! During this session you’ll hear from local expert that will share his knowledge

New Distribution Capability (NDC): Current Agency Implications — October 24, 2017
This ASTA “white paper” provides the reader with the latest assessment regarding its implications to agencies, 2017 developments to date, GDS and other technology implications, its adoption and a view of the ultimate endgame – Is NDC an evolution or a revolution?

Experience Park Tours — October 18, 2017
This webinar equips you with the information to properly educate prospects about Experience Park Tours all-inclusive experiences and the provides you with the tools to close the sale.

State Department Update on Passport, Real ID Issues — October 3, 2017
September is Passport Awareness Month and the U.S. Department of State wants you to know about upcoming changes to travel ID requirements for domestic flights. Join Brenda Sprague, the State Department's Deputy Assistant Secretary for Passport Services, on September 22 at 2:00 PM EDT as she promotes Passport Awareness Month and answers all of your passport-related REAL ID questions.

Unmanaged To Managed — September 27, 2017
Why and How Companies Formalize Travel Programs

2017 U.S. Travel Agency Regulatory Compliance Manual — September 21, 2017
ASTA’s 2017 U.S. Travel Agency Regulatory Compliance Manual is a plain-English white paper that explains the major federal statutes and regulations that directly impact travel agents. ASTA has added several new features to the 2017 manual

Ethics for Travel agents Manual — September 21, 2017
While all ASTA members already pledge themselves to conduct their businesses in accordance with the ASTA Code of Ethics, we created this manual as an in-depth study of critical ethical considerations facing their businesses and the travel industry as a whole in the twenty-first century.

Agency Relationships and the Law Manual — September 21, 2017
The concept of “agency” – the legal relationship that is created when one person is authorized to act on behalf of another – is an important one in the travel industry. Travel agents are routinely authorized to act on behalf of others, most notably, the traveling public. This manual uses real-life case studies to provide an understanding of what this means to the travel agent.

Soaring Above the Glass Ceiling at ASTA Global Convention 2017 — August 29, 2017
ASTA’s executive level panel made up of women from multiple areas of the travel industry focus on how they achieved success, overcame obstacles and managed the "glass ceiling".

Alaskan Dream Cruises (Small-Ship Cruising with Alaskan Dream Cruises – There is a difference!) — August 16, 2017
Join Michelle Glass, Vice President of Sales, Alaskan Dream Cruises and Learn about the small-ship difference when cruising Alaska’s famed Inside Passage.

Scenic Luxury Cruises — August 9, 2017
Scenic Luxury Cruises(2017-08-09 14.00 Scenic Luxury River Cruises and Eclipse Discovery Yacht – Update) Join Randy Goodrich, Regional Sales Manager with Scenic and Emerald Waterways and learn what is new with Scenic and the new Eclipse Yacht!

How America Travels - sheds light on America's perceptions of travel and better enables ASTA and the travel agent community — August 1, 2017
(Full Report)
sheds light on America's perceptions of travel and better enables ASTA and the travel agent community to serve as the voice of America's travelers, just as travel agents serve as the voice of their clients every day.
Click Here to access this report

HowAmericaTravels — How America Travels sheds light on America's perceptions of travel and better enables ASTA and the travel agent community — August 1, 2017
(Executive Summary)
How America Travels sheds light on America's perceptions of travel and better enables ASTA and the travel agent community to serve as the voice of America's travelers, just as travel agents serve as the voice of their clients every day. This year, in partnership with leading global research firm, Penn Schoen Berland (PSB), ASTA committed to conducting a wide-ranging, scientific survey of the American public to understand their perspectives and priorities. How America Travels gives
Click Here to access this report

Hotels (NH HOTEL GROUP Urban Hotel Chain in Europe, Latin America and China) — July 26, 2017
Join Carlos Trujillo, Director Travel Industry Sales North America, NH Hotel Group as we learn why NH HOTEL GROUP is a leader urban hotels operator with a leading position in Spain, Italy, The Netherlands, Belgium, Germany, Mexico, Argentina, Colombia and Chile.

Travel agent to Luxury agent – The Art of Selling Luxury Travel — July 20, 2017
Join Helen Nodland, Director of Professional Development at Virtuoso for a webinar focused on selling luxury travel.

Unmanaged to Managed — Why and How Companies Formalize Travel Programs — June 23, 2017
(Executive Summary)
ASTA has partnered with The Company Dime to conduct a study on the conversion of unmanaged business travel to managed travel. The results of this executive summary come from in-depth research consisting of a survey plus interviews with travel management company executives to understand the reasons large and small businesses implement travel management practices.
Click Here to access this report

Unmanaged to Managed — Why and How Companies Formalize Travel Programs — June 23, 2017
(Full Report)
ASTA has partnered with The Company Dime to conduct a study on the conversion of unmanaged business travel to managed travel. The results of this executive summary come from in-depth research consisting of a survey plus interviews with travel management company executives to understand the reasons large and small businesses implement travel management practices.
Click Here to access this report

AGC Exhibitor FAQ Webinar — June 9, 2017
A brief overview with ASTA’s Business Development team covering everything Exhibitors needs to know to have a successful ASTA Global Convention!.

See China like you’ve never seen it before! — June 9, 2017
Join Bob Duglin, ASTA's VP of Business Development to learn about all the exciting things happening at this year's ASTA China Summit in the city of Guiyang in the Guizhou Province of China. You won't want to miss this exciting webinar.

Webinar: ASTA Legislative Day 2017 — May 26, 2017
Join the ASTA Government Affairs team for a webinar to help you make the most of your conversations on Capitol Hill! If you're planning to join ASTA HQ in Washington, DC for Legislative Day, take some time to learn about the issues and prepare for your meetings with your Representatives on Capitol Hill. We'll also preview our Legislative Day agenda and answer any questions you may have ahead of this year's event.

Learn What’s New at Hilton for Travelers and Travel Counselors — May 17, 2017

Israel - Selling Faith-Based Travel — May 8, 2017
Join the Israel Ministry of Tourism to learn more about everything happening in Israel and why it is one of the TOP destinations for travelers across the world today!

Research Family Participants — May 1, 2017
A panel of Research Family participants from agency members to conduct a series of benchmarking surveys on various travel agency related topics.

YPS Podcast Series: 5. What is ASTA’s Legislative Day — April 17, 2017

The Cultural and Heritage Traveler – Understanding their destination and spending choices — April 10, 2017
Approximately 42 million cultural and heritage travelers will take a trip in the next 12 months. The research shows that awareness of the term cultural and heritage traveler has increased substantially as has spending.

Gain a Marketing Advantage Through Promoting Sustainable Travel — April 6, 2017
The marketing advantage of the sustainable travel niche is the growing desire of consumers to “do well” while vacationing and traveling.

Regulatory Compliance for Travel Agency Professionals — April 6, 2017
Travel agencies of various sizes have been assessed civil penalties ranging from $20,000 to $125,000, and on day two of 2014 DOT levied a $95,000 fine on a single agency. This video will delve deeply into the nuances and key compliance issues of the principal federal consumer protection rules and policies.

Understanding Business Travelers Who Use Travel agents, Those Who Don’t and Those Who Plan to in the Future — April 6, 2017
Our “Value of Travel agents” consumer study surveyed business travelers about their travel usage and their experience using agents. This video goes in-depth on the results from the business traveler segment of the study.

2016 ASTA Service Fee Report — April 5, 2017
The ASTA Service Fee report, seeks to discover current service fee practices in the travel agency industry in addition to travel agents’ exploring other revenue sources such as consultation fees, travel insurance, mark-ups and others.
Click Here to Purchase this report

Webinar: New Supplier Members- Make the Most of Your Membership — March 9, 2017

ASTA Labor and Compensation Report — March 8, 2017
ASTA’s annual Labor and Compensation report seeks to discover current employment trends and compensation models in the travel agency industry. Insights into compensation packages and classifications, recruitment of travel agents as well as agencies’ plans to handle the new Department of Labor (DOL) overtime regulations will be beneficial to various industry segments related to travel agencies.
Click Here to Purchase this report

ASTA Financial Benchmarking Report — March 6, 2017
This report provides a generous amount of data and information on the financial trends of ASTA agency members including revenue, sales, transactions, number of clients, profit and so on. This information will be very beneficial to current and prospective ASTA members, consortia, franchise companies, host agencies and supplier partners alike.
Click Here to Purchase this report

FAA - What to Pack _ What to Leave - FAA Presentation — February 16, 2017
This webinar provide information about hazardous material carried by passengers and the rules governing them.

ASTA Agency Profile Report — November 18, 2016
This report provides a bountiful amount of data and information of ASTA member agencies’ key demographics, including agency location and business model, sales volume and profit trends, sales splits (including domestic vs. international and leisure vs. corporate)...
Click Here to Purchase this report

State Work Share Programs: Are They a Viable Alternative to Lay-Offs? — November 14, 2016
During an economic slowdown agency cash flow shrinks and credit is difficult to come by, so the owners of agencies often feel compelled to lay off employees in order to cut payroll expenses. However, members should be aware that they have a viable alternative to lay-offs.

YPS Podcast Series: Business Plan Writing and Acquisition Financial Plans — November 2, 2016
Writing a proper business plan, is essential when starting a business for a bank loan.

Employer Options to Respond to the Department of Labor’s New Overtime Rule — October 4, 2016
Under the U.S. Department of Labor’s new overtime rules, effective December 1, 2016, the salary threshold under which virtually all employees are guaranteed overtime pay will increase from...

YPS Podcast #4 - Photography & Marketing — August 31, 2016
Using travel photography and media to market yourself

Independent agents Report 2016 Edition — July 31, 2016
A growing consensus within the travel agency industry is that the independent agents community is continuing to grow and that industry suppliers are allocating more resources trying to better engage these travel agents whose primary work location is often not a brick-and-mortar storefront or office location.
Click Here to Purchase this report

Quantifying How Travel agents Save Consumers Time and Money — July 15, 2016
This year's independent consumer study uncovers consumer travel trends and finds patterns related to overall travel agent usage in planning and booking trips by travel type, the factors related to how a traveler chooses a travel consultant, and for what occasions they use an agent.

ASTA Chapters — July 8, 2016
Learn about ASTA's exciting chapter changes and how to get more involved.

ASTA’s 2016 U.S. Travel Agency Regulatory Compliance Handbook — July 1, 2016
ASTA’s 2016 U.S. Travel Agency Regulatory Compliance Handbook is a plain-English white paper that explains the major federal statutes and regulations that directly impact travel agents. ASTA has added several new features to the 2016 handbook, including an expanded chapter on full-price advertising incorporating the Federal Trade Commission’s guidance on how travel agents should disclose hotel resort fees, as well as an entirely new chapter on the complex and frequently-changing rules governing selling travel to Cuba.

2011 Independent agents Report — June 22, 2016
The 2011 Independent agents report includes typical booking methods, host agency relationships, average sales, and the top travel suppliers used. This report will help you better understand the Independent agent's business operations and their place in the travel market.

Helpful Resources — June 22, 2016

Video Library — May 17, 2016

Innovation, project management & staying relevant in this ever changing travel world — May 11, 2016
staying relevant in this ever changing travel world.

Radio Advertising — January 29, 2016
Radio is a fast, easy and highly effective means of promoting your agency; however, without a solid of understanding of the medium, your ad campaign can fall flat on its face.

Newspaper Advertising — January 29, 2016
The key to successful newspaper advertising is to recognize it for what it’s worth – an excellent means of reaching a broad audience for a low cost. Even so, while it can provide you with a host of prospective clients and broad-based exposure, the actual response gained from it may be...

YPS Podcast Series: "Getting Into The Industry" — November 12, 2015
"For YPSers, by YPSers. This podcast is very foundational. Maybe you’ve thought about making a career move, or you’re looking to get into the Travel Agency industry, our guests are taking about just that- how to break in, the different paths available, how to advance and keep your eye out to avoid catastrophes."

Credit Card Chip Technology is Here – Are You Impacted and Ready? — June 25, 2015
Credit card companies and retailers are moving to new “chip card” standards in the U.S. in preparation for a “liability shift”. Impacted ASTA members should ensure they have upgraded credit card readers and software to those that can read chip cards.

2015 Traveler Decision Making Study — April 16, 2015
Learning how consumers decide on the type of trips they take was a primary goal of the study. Much detail is including in the report on how they make travel decisions...

Hotel Free WiFi Policies — March 16, 2015
To help you understand the nuances of these offers, ASTA has created an analytical chart of each hotel company’s free wifi/Internet offer. This chart also breaks out the brands within each hotel company’s portfolio that are and are not impacted by the new policies.

ASTA’s 2015 U.S. Travel Agency Regulatory Compliance Handbook — March 11, 2015
ASTA’s 2015 U.S. Travel Agency Regulatory Compliance Handbook is a plain-English white paper that explains the major federal statutes and regulations that directly impact travel agents.

2014 Labor & Compensation Report — March 6, 2015
This study finds an increasing issue for many travel agencies is the ability to hire new employees.

2013 Financial Benchmarking Report — December 12, 2014
Agency finances have improved compared to 2009. Average agency sales have returned to pre-downturn levels.

2014 Independent agents Report — December 12, 2014
This report profiles the independent agent population. There is much variability in this population.

Review of NCFs White Paper — October 15, 2014
ASTA explains the nuances of the federal tax code as it relates to this category of deductible business expenses. It also provides members with general guidance on legitimate deductibility of As an advocate of the travel agency industry, ASTA has prepared this white paper to help its members understand the role Non-Commissionable Fares (NCFs) play in cruise sales both historically and currently.

Agency Technologies: QC & PNR Management — October 14, 2014
This is a grouping of products that range from point of sale and commission tracking software for smaller agencies, to full mid-office automation products for large agencies.

Advertising: Is It A Good Fit For Your Agency? — October 8, 2014
Large companies spend millions and millions of dollars to advertise their products. Find out how you can strategically weigh your options and determine what works for your company's needs - from cable television to radio to newspaper advertising to the Internet.

International Airlines Travel agent Network (IATAN) — September 24, 2014
If you are applying as a full-service travel agency, you must be "freely accessible" to the public. For example, you can be located on the premises of a corporate client or government base, as long as the public has free access to your offices. There must be a sign or other public notice indicating that your agency is located on the premises.

[Name Of Agency] Urges Online Travelers 'Think Before You Click' — September 24, 2014
Simply copy below and insert your agency name and information in the release where indicated, print and fax/send to your local media.

2013 Global Distribution System (GDS) Report — August 25, 2014
The GDS reports covers travel agency distribution trends related to GDS usage from how agencies book travel to how they negotiate their contract. Agencies evaluating their current GDS contracts and industry suppliers wanting to understand GDS usage better will find this report essential.

ASTA Premium Business Summit 2014 — July 16, 2014
The nine Premium Business Summit videos are reserved for ASTA Premium Members only. Topics addressed in these videos include travel insurance, ARC, privacy in the age of big data, recognizing threats, defending your rights,brand management, New Distribution Capability (NDC), hazardous materials, code-share, insecticide rules and the(de)regulation of air. This type of high level content and networking is not be found anywhere else in the industry.

Messaging for Targeted Marketing to Consumers — June 27, 2014
ASTA’s 2014 consumer research, “Value of Travel agents”, has given travel agents a wealth of information on travel agents users, non-users and potential users. This video takes that information and boil it down to key messaging you can use to reach your current customers and potential new customers.

Members' Guide to American Airlines’ 2014 Addendum to Agency Agreements — June 11, 2014
ASTA has completed its review of the recently issued American Airlines (AA) Addendum to the ARC agent Reporting Agreement and IATA Passenger Sales Agency Agreement. To complete this review, ASTA reached out to American Airlines with a list of questions after the new Addendum was released to clarify some issues so we may avoid conflict in the future.

2013 ASTA Niche Markets Report — June 3, 2014
Access to online outlets and social media has increased the number of agents and agencies that can market their niche expertise. 73 percent of ASTA agencies report that they have expertise in at least one niche market.

2014 Value of Travel agents Study — March 13, 2014
The Value of Travel agents study surveyed U.S. leisure and business travelers on their travel agent usage and satisfaction with travel organized by an agent. Additionally, this 271-page report includes demographics on travelers including trips taken, sources of travel information and how they book.

ASTA’s 2014 U.S. Travel Agency Regulatory Compliance Handbook — March 4, 2014
This handbook explains the major federal statutes and regulations that directly impact travel agents. The 2014 handbook also contains new guidance on the Hazardous Materials Rule, which all agents must follow effective Jan. 1, 2015.

ASTA Promoting Travel agents on 150 PBS Stations Nationwide — March 1, 2014
ASTA is promoting the value of travel, the value of a travel agent, and best of all the value of using an ASTA member travel agent. Good News: The use of travel agents is up.

Premium Business Summit 2013 - Post Summit — June 12, 2013
ASTA’s seventh annual Premium Business Summit, held in conjunction with ASTA’s Corporate agenty Council meeting, brought together over ninety of the industry’s top travel agency and supplier executives to share insights and discuss the future of the travel agency channel.

2012 Global Distribution System (GDS) Report — April 30, 2013
The GDS reports covers travel agency distribution trends related to GDS usage from how agencies book travel to how they negotiate their contract. Agencies evaluating their current GDS contracts and industry suppliers wanting to understand GDS usage better will find this report essential.

Payment Card Industry (PCI) Standards and Travel agents — April 9, 2013
What are Payment Card Industry Data Security Standards (PCI DSS) and how does it apply to travel agents. Plus resources for ensuring that your travel business is PCI compliant

Ancillary Fees Comparison Chart (Formerly Airline Baggage Fees Chart) — February 26, 2013
This document summarizes the ancillary fees of a representative sample of the major domestic and international airlines.

PACs and political influence in the travel industry — February 12, 2013
To many people, the term "PAC" conjures images of smoke-filled rooms, suitcases full of cash and corrupt politicians. And don't forget about those negative ads!

Travel Advisor’s Guide to Copyrights — February 5, 2013
The Internet makes it extremely easy to copy and reuse. This guide explains the laws associated with reuse and how to legally obtain materials for your professional use.

ASTA's U.S. Travel Agency Regulatory Compliance Handbook — January 29, 2013
This white paper explains in plain-English the major federal statutes and regulations that directly impact travel agents. It not only outlines a travel agency’s obligation with each rule, but also provides supplemental guidance that ASTA has obtained directly from DOT in response to concerns expressed by members.

ASTA's Guide to Debit Memos — January 14, 2013
ASTA's Guide to Debit Memos provides tips for preventing and responding to airline debit memos. Debit memo management is an important component of the travel agency business and is discussed in detail in this document, including recommended steps for responding to debit memos, sample response text for the most common types of debits, tips for preventing debit memos and frequently asked questions. Click on the link below to access this valuable resource.

Supplier Bankruptcy Resources — October 8, 2012
ASTA's supplier bankruptcy resources include the ASTA Travel Advisors' Guide to Airline Bankruptcies, information specific to Cruise Line Defaults, and a Supplier Bankruptcy Updates page with the latest information on specific suppliers.

agent Reporting Agreement — September 24, 2012
This document provides a summary of notable changes to the agent Reporting Agreement effective March 15, 2010. It also includes a link to the fully revised ARA, along with ARC's summary of changes.

What is Rule 240? — August 28, 2012
Rule 240 often refers to individual airline’s rules specifying the amenities offered to affected passengers when there is an irregular flight operation, including flight delays and cancellations.

Written Commission Compensation Agreements for California agent Employees — August 16, 2012
By January 1, 2013, all businesses that pay their California employees by commission must devise written agreements that spell out the method by which commissions will be computed and paid.

Host Agency Management: Protecting Your Business — August 7, 2012
It is important that you periodically review your business practices to minimize your risk of fraud, theft and errors. The following are guidelines that may help you reduce your chance of dealing with a bad IC.

.travel Domain Names — August 7, 2012
All members of the travel and tourism industry are eligible to hold a .travel domain name, but they must be “authenticated” to ensure their eligibility according to the policies of the .travel Registry. ASTA members are entitled to be authenticated through ASTA as a member benefit. A .travel name identifies you as a verified participant in the travel industry. If you are not a member of ASTA, we urge you to review our membership requirements and apply for membership to start this process.

ASTA's Research Program — July 18, 2012
ASTA has a rich history of conducting research on the travel agency industry. The research is used to assist ASTA members in building stronger businesses.

Travel Advisors' Guide to Secure Flight — May 24, 2012
ASTA has created a white paper called Travel Advisors' Guide to Secure Flight to provide members guidance on how to best comply with Secure Flight data collection requirements. ASTA will continue to monitor the situation and update this paper.

Travel Advisors Guide to Travel Insurance — May 24, 2012
Reviewing the 3 benefits of offering travel insurance - customer protection, agency protection and increased revenue - this guide summarizes the major types of travel insurance coverage as well as limitations, gives tips for choosing a travel insurance provider, and provides important cautions for advisors implementing or reviewing their travel insurance program.

Webinar - Microsoft Presents "Grow Your Business with Bing Tools" — January 19, 2012
Learn about Bing business tool, pay-per-click search advertising and getting your site found online.

2011 Global Distribution System (GDS) Report — January 18, 2012
The GDS reports covers travel agency distribution trends related to GDS usage from how agencies book travel to how they negotiate their contract. Agencies evaluating their current GDS contracts and industry suppliers wanting to understand GDS usage better will find this report essential.

Reservation Assistance Fees — January 13, 2012
This grid summarizes the general airline reservation assistance policies for the major U.S. air carriers and packaged vacations. Policies include fees charged by airlines and packaged vacation companies for making an initial reservation over the phone or face-to-face.

ARC Bonds & Letters of Credit — June 29, 2011
ARC requires all ARC-listed travel agents to maintain a bond or irrevocable letter of credit (LOC) in favor of ARC. The ARC bond is a performance or financial guaranty type of bond. The LOC is a guarantee of payment issued by a federally insured lending institution. A bond or LOC serves as a financial screen, assuring ARC carriers of the financial credit worthiness of travel agents. ARC's bond/LOC requirement also protects ARC carriers from financial loss if a travel agency defaults.

Code-Share Disclosure Rules — June 22, 2011
Longstanding DOT rules require travel sellers to disclose code share arrangements by providing consumers with the “corporate name and by any other name under which service is held out to the public” of the carrier providing the actual transportation. This article contains a review of DOT’s rules.

Collecting Commissions — June 20, 2011
When you sell a commissionable product for a supplier you rightfully expect payment for your services.

Chamber of Commerce Grassroots Campaign — June 9, 2011
Various Chambers of Commerce across the country have entered into the travel business, arranging and selling tour packages to community members. These activities undercut the business activities of the organizations’ own members—local travel agencies and tour operators. In some cases, the Chamber adds insult to injury by using travel companies that are not even Chamber members.

This issue has become, and rightly so, a serious matter of concern for travel agencies and tour operators across the country who are already facing numerous challenges in their struggle to stay in business, only to find themselves in competition with the very organization that purports to support them. ASTA has prepared a grassroots public relations plan for its members who find themselves in competition with their own Chamber to use in alerting the media and their communities to this unfair practice.

ASTA's Pain-Free Advocacy Guide for Travel Advisors - How to be an Industry Advocate — June 6, 2011
Every individual and business, no matter who they are, has the opportunity to influence the policies that are created by their elected officials and impact where they live and work. Whether you realize it or not, you advocate the people, places and interests you care about every day. Why not put the same support towards the welfare of your business, clients and peers? ASTA's guide provides many of the simple things you can do now to make a difference towards vital issues that can expand or limit your success.

Selling the Caribbean – Adventure, Luxury and the Exotic — May 26, 2011
As you can imagine this vast and stunning stretch of islands is a high-volume selling destination. With something for everyone, find out how to sell the Caribbean and craft client journeys that will change your outlook

2010 Global Distribution System (GDS) Report — May 16, 2011
As travel distribution continues to evolve, GDS suppliers have felt much pressure to change with the times or become obsolete...

Bond Companies — May 13, 2011
To assist agents in the surety selection process, the Airlines Reporting Corporation (ARC) has provided a list of bond brokers. This list is provided as an informational source only. agents are not obligated to use the services of any specific broker and this list is not intended as an endorsement of these companies.

Your Website is NOT About You — May 11, 2011
In this video, designer, writer, and web strategist Barry Harrison looks at what happens after potential customers arrive at your website.

Best Western - the World's Largest Hotel Chain — April 27, 2011
Best Western has launched a new marketing strategy as part of the brand's long-term commitment to enhance its image, ensure brand relevance and drive superior revenue to its hotels.

CCRA – how to book hotels wisely AND make more money worldwide! — March 31, 2011
How to book hotels through CCRA

2010 Technology & Web Usage Report — March 17, 2011
The results of the Technology and Web survey reflect that most agencies are very comfortable with standard technology.

Build a Better M.I.C.E. trap! — March 14, 2011
Decision-makers are acknowledging that it’s the old-fashioned, face-to-face meetings that establish the strongest relationships. Information on how to tap into the M.I.C.E. marketplace.

Filing a Complaint Against an ASTA Member — March 11, 2011
ASTA’s Consumer Affairs Department will accept complaints and mediate disputes initiated by either an ASTA member (Complainant) or a consumer (Complainant) against an ASTA member (Respondent) for an alleged breach of ASTA’s Code of Ethics.

How to Promote and Sell Cruises — March 1, 2011
Analyze the marketplace and you will agree there is profit to be made in selling cruises. But it is not that simple.

Should you be in the medical travel business? — February 24, 2011
Medical travel, leaving home for care, is a growing industry and anticipated to be a multibillion dollar industry. Unlike other specialty travel products, however, there are significant issues with providing medical travel services to patients whether inbound, outbound or domestic.

2010 Leisure Trends Report — February 15, 2011
This survey found leisure agencies doing much better in 2010 than in 2009. Agencies reported the strongest rebound in sales for Rail, Hotel, Tour/Package/Group, and Insurance. Their expectations for 2011 are mostly positive.

2010 Corporate Agency Report — February 14, 2011
The Corporate Agency Report covers transaction-fee versus management-fee contracts. It looked at which special services trigger an additional fee or which ones are covered under the contract. It also looks at other fees the agency may charge.

Fairmont, Raffles and Swissôtel Hotels & Resorts — February 11, 2011
Information about the three distinct brands, products, programs and services to ensure you're getting the right fit for your client.

2010 Independent agents Report — February 8, 2011
This report profiles Independent agents and gives you the information you need to better understand the Independent agent's business operations and their place in the travel market.

Webinar - Your Relationship with Suppliers — February 7, 2011
One of the most critical areas of the business side of selling travel is your relationship with suppliers.

Webinar - Paris – An Afrocentric Perspective — January 24, 2011
Information to better equip you to sell Paris as a black heritage destination.

Technology Center Featured Writers — January 12, 2011
Guest writers helping agents evaluate their web sites, SEO and social media efforts.

Travel agent Tools Regarding the American Airlines (AA) and Travel Agency Distribution System — January 5, 2011
Fill-in-the-blank Press Release, Client letter, and Letter to the Editor on this topic

2010 Corporate Agency Report - Executive Summary — December 23, 2010
ASTA and The Beat conducted this survey to provide insight into changes in distribution, economic norms, and technology use among corporate travel agencies in relation to the marketplace shift.

Power of Data: Using ASTA’s Research Resources to Meet Your Needs — December 16, 2010
This video talks about data available on ASTA’s website that you can use today for marketing, agency information, and business planning.

2009 Labor & Compensation Report — November 8, 2010
ASTA conducted this labor and compensation study to assist travel agencies in benchmarking their compensation, benefits and hiring practices. This information can be used to benchmark your own compensation and benefits, and may help you improve your hiring practices. A free 3 page summary is available to all members, a full report is available for purchase.

Increasing Your Business. Discover Why Puerto Rico Does it Better! — October 26, 2010
Review the impressive contrast of activities and diversity of experiences that Puerto Rico has to offer. You will get a taste of all the materials available to better sell Puerto Rico to your clients. This will be a new step in developing your knowledge to sell this exciting destination for profit!

Connecting with the Travel Industry — October 26, 2010
Did you know that one of the best ways to grow in your career development is to be involved your professional trade association?

Making a Living in the Travel Industry — October 15, 2010
There are lots of business models to choose from, and some are more profitable than others. Which specialties, clients, and business segments provide the best profit potential for you?

ASTA letter to President Obama on Cuba Travel — September 24, 2010
A letter to President Obama asking to remove barriers to Cuba travel.

How to get business from ASTA.org — August 30, 2010
Did you know that ASTA.org has more than 100 tools to help you boost your business and make a profit? You have access to unlimited FREE consumer leads, etc.

2009 ASTA Financial Benchmarking Report — August 9, 2010
The Financial Benchmarking report gives an agency the ability to analyze The revenue data in this report can be used by agencies to determine if their products are the best revenue-generating mix for their business model.

PR Pitfalls: How to keep your foot out of your mouth — August 2, 2010
Video of the most common mistakes companies can make when trying to get their message out to others.

Hardware, Cloud Computing, and Apps...Oh My! — July 16, 2010
Technology is constantly changing - and if you're not up on current trends, you're behind the curve. A hour video to learn a little more about technology and how agents are using it.

Federal and State Lawmakers Turn Up the Heat on Misclassifying Companies — July 13, 2010
In recent months, federal and state lawmakers have stepped up efforts to significantly raise the stakes on businesses that misclassify their workers as independent advisors. The ramped-up pressure on employers comes in the form of newly enacted legislation or stern proposals aimed at non-compliant businesses.

Fraud Prevention Strategies: Protecting Your Business — June 24, 2010
Fraudulent activities show no signs of slowing. Fraudsters continue to approach agents with new and creative situations that will test your firm’s vulnerability.

Making Cruising Work for You — June 16, 2010
Cruising is often seen as the "holy grail" of travel sales. For years, industry consultants, cruise line executives, and CLIA have promoted cruise sales as the most profitable and efficient product for retailers to focus on. More and more agency owners have said they're moving away from cruise sales to focus on other products. Why is that?

Support the Gulf Coast/Get Updates Here — June 14, 2010
ASTA shares the country’s concern for the harm being done to the Gulf Coast as a result of the BP oil spill. We would suggest that those who wish to provide support to the affected communities continue with their plans to visit the region. Check the following sites as well as with local tourism entities and government organizations for breaking news and updates.

Calculating Your Risk Factor - Identity Theft — June 7, 2010
What Travel Agencies need to know about the Red Flags Rule. This document covers information on what you need to have in place ... regarding identity theft.

Travel Insurance Regulations: Time for Change — May 26, 2010
ASTA and the United States Travel Insurance Association (USTIA) are working together to advocate that the insurance commissioners change the costly and fragmented regulatory compliance regimes that some travel sellers must endure to offer travel insurance to their clients.

Webinar - What the Health Care Reform Bill Means for You — May 25, 2010
President Obama signed into law his top domestic priority: a sweeping overhaul of the nation's health care system. The new law will ultimately affect every American in some way, but some of its features will take years to implement. Colin Tooze, ASTA's Vice President of Government Affairs, looks at how this important new law will affect you and your travel agency now and over the coming several years.

2009 Global Distribution System Report — May 17, 2010
As travel distribution continues to change, the GDS suppliers have felt much pressure to change with the times or become obsolete. The three GDS providers have been moving forward with plans to add...

The In's and Out's of Host Agencies — May 10, 2010
Out on your own vs. using a host agency - which is best for you? A host agency allows agents to start their own business with relatively limited investment and risk, putting agents in the position to build their own travel brand and gather their own clients.

2009 Technology & Web Usage Report — April 16, 2010
The 2009 ASTA Technology and Web Usage Report covers issues including the use of technology, internet usage for research, internet booking patterns, and website design and usage.

Premium Business Summit 2010 - Post Summit — April 7, 2010
Over 85 Premium Company executives met for "an outstanding 18 hours in San Antonio". Topics included Corporate & Leisure Travel of the Future; Airline Industry of Today and Tomorrow; Managing Airline Unbundling & Direct Connect and agents as Information Brokers - The Super PNR. See Summit presentations.

Premium Business Summit 2011 - Post Summit — April 7, 2010

Premium Alert: Airline Signatory Letter for Approval by 04/09/10 — April 6, 2010
Signatory Letter to U.S. Airline CEOs. Please authorize ASTA to list you as signatory by Friday, April 9, 2010.

American Airlines “Direct Connect” – Back To The Past — February 26, 2010
Airlines has called its "Direct Connect" merchandising strategy questions from corporate travel managers

British Airways' (BA) New Deal — February 24, 2010
Premium member report. Overview of the new model BA plans to use to transition travel agencies that receive upfront commissions from a commission-based model to a pseudo-net model.

ASTA's Regulatory Compliance Course — February 16, 2010

BTC Report on Airline Unbundling — February 5, 2010
Premium member report. Airline unbundling of ancillary services and threat to unbundle GDS costs are perhaps the biggest threats that TMCs face.

The Role and Value of the Global Distribution Systems in Travel Distribution — January 25, 2010
This white paper available to Premium Members only, courtesy of the Interactive Travel Services Association (ITSA) is PhoCusWright's most comprehensive study done to date on GDSs.

14th Annual Gay & Lesbian Tourism Study - Full Report — January 14, 2010
The 14th Annual Gay & Lesbian Tourism Study of Community Marketing (CMI) contains a detailed statistical analysis of the 4,700 gay and lesbian consumers who reside in the United States. The report includes CMI’s annual gay and lesbian destination rankings, effects of the recession, and a list of the top travel brands outreaching to the market.

Passports — December 22, 2009
U.S. citizens will be required to have a valid passport for exiting and reentering the United States as of Jan. 23, 2007 for all air travel.

Using Census Bureau Statistics for Market Segmentation — December 10, 2009
Explains ways to use the Census Bureau data to enhance your marketing

Webinar - Growing Your Business with U.S. agents — December 4, 2009
Informative on how to develop successful business relationships with U.S. agents, including tips for finding and attracting U.S agents, what U.S. agents are looking for in an international travel company

International Travel: Non-Resident Inbound Visitations Trend Overview — November 18, 2009
Non-resident inbound visitations to the U.S. has grown over the past 20 years, but there have been shifts in the originating countries.

2009 ASTA Travel Agency Business Trends Report — November 16, 2009
The Agency Business Trends Report looks at changes agencies made to weather the past year as well as changes planned for the future. The report benchmarks plans for operations and employment for leisure and corporate agencies.

Google Granny on Google Docs — November 12, 2009
An eye opening introduction to Google Docs, a powerful, FREE group of applications available through Google, presented by Carol Fullmer, AKA Google Granny

2009 NACTA Independent agents Report — November 11, 2009
This report shows several shifts in the independent agent population, specially in what is the primary source of income for agents.

Webinar - Bulletproofing Your Business — November 5, 2009
Daniel R. Zim, Esq., ASTA’s assistant general counsel, will discuss the pitfalls that small business owners can run into and the things you can do to reduce your agency’s exposure to lawsuits.

Webinar - Tour Operators Give You P.O.W.E.R. — November 5, 2009
Learn more about ASTA’s Tour Operator Program (TOP) and discover special TOP promotions offered to our agent members.

Anguilla the Unparalleled Alternative — October 12, 2009
Tucked away in the Northern Caribbean, this 48 square miles of magic, history, beauty and bliss is an alternative to the traditional Caribbean destinations.

Webinar - Grassroots 101: How to take ASTA's message directly to Congress... in three easy steps — August 13, 2009
Your Congressman works for you-well, sort of. They're your representatives in Congress; you elect them and pay their salary, and in return they work on behalf of their districts and- ideally- for the common good. If your Congressman doesn't know something is a problem, you cannot expect him to address it.

Premium Member Video - Preventing and Coping with Fraud By Your Independent Sales Contractors — August 13, 2009
Available to Premium Members Only - Video on IC fraud. Learn how to prevent fraud by screening applicants, reviewing transactions, and imposing strict sales limitations and procedures on contractors without running afoul of IRS rules. Also covers how to prevent liability for defamation when reporting fraudulent behavior to other agencies.

ARC Electronic Miscellaneous Document (EMD) and Carrier Fees Project — August 7, 2009
ARC is developing two projects that will allow travel agents to collect carrier assigned fees and charges. One is called the Carrier Fees Project and the other is called the Electronic Miscellaneous Document (EMD).

Federal Loan Assistance for Travel agents — August 3, 2009
An overview of the range of loan assistance programs available to travel agents, and will explain how to go about preparing a loan application.

Webinar - The Nuts and Bolts of Agency Acquisitions — July 17, 2009
The seminar is intended for ASTA agency owners thinking of selling their agencies or growing by buying other agencies.

Commerce Clause Analysis of State Seller of Travel Laws — July 14, 2009
Over the past two decades, several states have responded to mounting claims of fraud perceived to be from within the industry and legislators in those states by enacting tough laws designed to provide certain protections to consumers. More often than not, Seller of Travel laws are duplicative and even overkill legislation since each state already has strict laws designed to combat fraud.

Seller of Travel Fact Sheet for Delaware — July 14, 2009
Seller of Travel Act for Delaware

Seller of Travel Fact Sheet for Illinois — July 14, 2009
Seller of Travel Act for Illinois

Seller of Travel Fact Sheet for Minnesota — July 14, 2009
Seller of Travel Act for Minnesota

Seller of Travel Fact Sheet for Washington D.C. — July 14, 2009
Seller of Travel Act for Washington D.C.

Seller of Travel Fact Sheet for Missouri — July 14, 2009
Seller of Travel Act for Missouri

Seller of Travel Fact Sheet for Nevada — July 14, 2009
Seller of Travel Act for Nevada

Seller of Travel Fact Sheet for New York — July 14, 2009
Seller of Travel Act for New York

Seller of Travel Fact Sheet for Massachusettes — July 14, 2009
Seller of Travel Act for Massachusettes

Seller of Travel Fact Sheet for Virginia — July 14, 2009
Seller of Travel Act for Virginia

Seller of Travel Fact Sheet for New York City — July 14, 2009
Seller of Travel Act for New York City

Seller of Travel Fact Sheet for Louisiana — July 14, 2009
Seller of Travel Act for Louisiana

Seller of Travel Fact Sheet for Washington — July 14, 2009
Seller of Travel Act for Washington

Seller of Travel Fact Sheet for Iowa — July 14, 2009
Seller of Travel Act for Iowa

Seller of Travel Fact Sheet for California — July 14, 2009
Seller of Travel Act for California

State Regulation - Seller of Travel Legislation Study — July 14, 2009
Currently, seventeen states including the District of Columbia impose some type of regulation on travel sellers and tour operators. Due to the perceived rampart abuse of consumers, states began enacting stern measures designed to combat fraudulent business practices within the industry. California, Florida, Hawai'i and Washington generally have the most restrictive seller of travel regimes, while the laws in states like Massachusetts and Pennsylvania are much more limited in scope.

Seller of Travel Fact Sheet for Pennsylvania — July 14, 2009
Seller of Travel Fact Sheet for Pennsylvania

Seller of Travel Fact Sheet for Hawaii — July 14, 2009
Seller of Travel Act for Hawaii

Webinar - ASTA Government Affairs Activities — June 16, 2009
Join us, as Paul Ruden, Senior Vice President of Legal & Industry Affairs, covers the range of activities that have been taking place in your association during 2008 and preview what is coming ahead.

Dealing with Debit Memos — June 16, 2009
A topic that affects every agent, Debit Memos can not only have a short-term financial impact on your business, but can also affect your long-term relationship with individual airlines as well as ARC.

Webinar - 2009 Government Regulations That Travel agents MUST Know — June 16, 2009
Review the Secure Flight and Electronic System for Travel Authorization (ESTA) programs and find out how these programs will impact you and your customers.

U.S. Packaged Travel Landscape 2006-2010 — June 11, 2009
The study examines growth of the packages travel industry between 2006 and 2010. Specific segments are also broken out including escorted tours, packages, FIT and group.

Using the Travel agent's Management Toolkit in Today's Economy Webinar — June 10, 2009
Outline of the business tools available to help you run your business more efficiently in today’s environment.

What Every Businessperson Should Know About BRANDING — May 22, 2009
Managing a travel agency is not always easy, but there are external resources, this video addresses how SCORE, a nonprofit organization offering free business assistance to small business, that can help you along the way.

Webinar - Money, Money, Money and More. — May 22, 2009
Managing a travel agency is not always easy, but there are external resources, this video addresses how SCORE, a nonprofit organization offering free business assistance to small business, that can help you along the way.

Webinar - Changing Your Future By Upgrading Your Business Model? — May 22, 2009
Agencies need to develop and implement a progressive fees strategy. This presentation will address critical issues related to upgrading your business model to successfully use fees.

Making Headlines: Getting Your Agency's Name in Print — May 7, 2009
Ever wonder why it is that some pieces of news make it on to the front page, while others are buried deep or don't run at all? What is the intangible quality that catches the media's attention and propels a story into the forefront? There is a method to what appears to be media madness.

Webinar - Grow your Business with ASTA — April 23, 2009
You may ask yourself, why should I join an association such as the ASTA? Whether you are a mom and pop operation or a large enterprise, association membership benefits everyone. Join Dannette Hose, ASTA’s Membership Director, as she highlights 10 of the top benefits and reviews the importance of belonging to your professional trade association.

First Steps to Mastering Financial Data — April 2, 2009
This webinar will discuss how to gather financial data, we will enter sample data for "ABC Travel Agency" into the Toolkit's online financial tool to produce a Balance Sheet. We will discuss what the Balance Sheet means and talk about practical uses for the data.

Dealing with Consumer Complaints — March 20, 2009
No matter how wonderful a company is with service to their customer, there are always some customers that are just not satisfied.

Search Engine Optimization 101 for Travel agents Part 2 — February 20, 2009
What is Search Engine Optimization and why should you care? A practical look at SEO (Search Engine Optimization) for those unfamiliar with the subject. Join Anne Parnell, ASTA's webmaster, as she covers dozens of areas that will help consumers find your web site online. This presentation is for beginners.

Search Engine Optimization 101 for Travel Advisors — February 20, 2009
What is Search Engine Optimization and why should you care? A practical look at SEO (Search Engine Optimization) for those unfamiliar with the subject. Join Anne Parnell, ASTA's past webmaster, as she covers dozens of areas that will help consumers find your web site online. This presentation is for beginners.

Webinar - Top 10 Ways to Make Your Site a Consumer Magnet — February 20, 2009
So you've hopped on the technology train and launched your own travel Web site. What do you do when no one's coming to your site, or traffic is coming in at a turtle's pace? Today's technology age has swept across every imaginable industry. More consumers are shopping online. They're looking at product reviews, selling and trading, comparing prices and much more with a few mouse clicks. The travel business is no different. In order to keep consumers coming to your site, there are several things you need to make your site sticky.

ARC Personnel Requirements — February 6, 2009
ARC requires that you have at least one full-time employee – Manager-Qualifier, that meets the following requirements:

Travel Advisors and Frequent Flyer Programs — February 6, 2009
Carriers developed frequent flyer programs in the 1980s as a customer loyalty tool. Over the years, frequent flyer programs have been the subject of much scrutiny and ongoing debate by industry executives, economists, and legislators.

Business Plans — February 6, 2009
A proper business plan encourages regular re-evaluation of the business. Such a plan will contain monthly or quarterly projections of income and expenses for a year or two of operations. The plan can then be used as a check against actual results to determine whether and how the business is progressing. This is only possible, of course, if monthly or quarterly financial statements are produced in sufficient detail to match the detail in the business plan.

Back-To-Back Ticketing — February 6, 2009
The airlines’ pricing structure, in particular the common requirement of a Saturday night stay to obtain the lowest airfare, has provided an incentive for many customers to be creative when booking reservations.

Understanding and Managing Service Fees — February 6, 2009
Since the majority of airline commissions were eliminated several years ago, travel agencies have had to adjust their business plans in order to recoup the loss of revenue.

IATAN Financial and Personnel Standards — February 6, 2009
ARC-appointed agencies can satisfy IATAN's financial requirements simply by submitting a copy of their ARC bond or letter of credit. If you are not appointed by ARC, you must give IATAN a financial statement demonstrating required amounts of net worth and working capital.

Calculating the Cost of Taking on New Corporate Business — February 6, 2009
No travel advisor should offer a corporate client a rebate or management fee program unless the advisor knows that his resulting income will be profitable. If the cost to the agent of every ticket issued is higher than the commission received, there is simply no way to, as the old saying goes, "make it up on volume". Profitable revenue sharing demands that the advisor know, with substantial accuracy, all costs associated with his agency.

Ticket Security Rules — February 6, 2009
The Airlines Reporting Corporation's (ARC) recommended security practices for agencies approved prior to March 31, 1996, with one exception, are now mandatory for all advisors. These revised rules include acceptable ticket printer locations, printer locking requirements and safe requirements.

Travel Insurance: War, Terrorism, and Itinerary Changes — February 6, 2009
Trip cancellation coverage is generally considered to be a "named peril" type policy, meaning that only those perils that are named in the policy are covered.

Credit Card Acceptance Procedures — February 6, 2009
Failure by agents to (i) follow the 3-step process outlined below, and (ii) respond to carriers' requests for supporting documentation within the timeframe referenced above, will result in agents being held financially liable for disputed transactions.

Rebating Airfare — February 6, 2009
The rebating of domestic air fares became legal in 1981. Advisors, however, must follow the policies of their principals, the airlines, when selling their tickets. Airlines are the "policemen" of their agents and no actions can be taken by the government, ARC, IATA, ASTA, or any other association against companies that are engaged in the lawful practice of rebating on domestic tickets.

Web Marketing Toolbox: 10 Ways to Turn Your Web Site into a Consumer Magnet — December 18, 2008
You don’t have to be a technology pro to comprehend search engines. You probably realize that they can help or even hurt your chances of being found in popular search sites. You can put the marketing power back in your own hands by gaining a basic understanding of how search engines are designed to read and rank your Web site. In this essential Web marketing guide, learn the simplest ways you can boost your Web site and become a magnet for new business.

Home-Based agents: Get More from Low-Cost Web Marketing Resources — December 9, 2008
If you know where to look, there is a rich variety of resources out there that can simplify the workload for home-based travel agents like you. Working from home comes with a lot of perks, but also more responsibility for finding your own clients and building your business brand in a competitive market. With ASTA’s guide for home-based agents, you can learn about some of the Internet tools that can help you promote your business and manage your daily tasks with even more ease.

Electronic System for Travel Authorization (ESTA) Program — November 25, 2008
On November 13, 2008, the Department of Homeland Security announced that the Electronic System for Travel Authorization (ESTA) program will soon become mandatory for certain travelers. This White Paper is intended to serve as a reference guide for travel agents who wish to assist customers intending to travel to the United States.

Ten Commandments on Eco-Tourism — October 10, 2008
Whether you are travelling on business, pleasure or a bit of both, the citizens of the world would be grateful if you would respect the ten commandments of world travel and eco-tourism

Home-Based Advisor Guide: Must-Have Marketing Tools and Tactics — October 3, 2008
This guide is perfect for every home-based travel advisor, whether you’re just starting out or want to find new and improved ways to do business. Take the first step by learning about the essential marketing strategies and technology tools that will increase your productivity and attract more consumers.

Avoiding Legal Pitfalls in Overseas Wedding Travel — September 17, 2008
As a niche specialty, wedding travel has blossomed into an important source of travel agency revenue. Fiancées frequently seek out professional travel consultants to advise and arrange the most exquisite and idyllic destination for their dream-come-true ceremony. Often this involves some exotic foreign country with marriage laws, traditions and customs that differ greatly from our own.

ASTA Successful in Overturning Unconstitutional Florida Restrictions on Selling Travel — September 15, 2008
ASTA defended through legal action the right of travel agent to sell trips to selected destinations as well as the freedom of citizens to travel to those places.

Reputation Management: How to Manage Your Reputation Online — August 18, 2008
If you've ever Googled your name, you know how important managing your reputation online can be. Each day, thousands of individuals are searching online for information about others simply by searching on Google or other leading search engines. With information being so readily available, managing your reputation is more important than ever.

ASTA Statement of Rights of Travel Advisors to Announce Booking Practices — July 28, 2008
If a travel agency decides to stop selling a particular supplier, the agency, when acting unilaterally without agreement with competitors, may make a public announcement of its current booking practice whenever the announcement is reasonably designed to communicate with actual or potential customers and\or actual or potential suppliers of the agency.

2008 ASTA Supplier-Travel agent Relationship Marketing Report - Summary — July 8, 2008
The summary includes survey data on preferred supplier relationships, booking channels used, incentives and the usefulness of supplier education programs. The full report has much greater detail.

Airline Payment Summit — July 7, 2008
The airline industry held another Airline Payment Summit on April 9-10 in Toronto, Canada. The summit was particularly intense, with the first day alone consisting of twelve presentations and two panel debates.

International Travel agents Summit Directory — June 10, 2008
Below is a listing of international travel agents who were registered for the Global Business Day at the International Destination Expo in Lyon, France April 2008 and participated in the International Travel agents Summit.

2007 Labor & Compensation Report Summary — May 22, 2008
ASTA conducted this labor and compensation study to assist travel agencies in benchmarking their compensation, benefits and hiring practices. This is a free 2-page summary of the report.

Legislative Action: ASTA’s Guide to Participating in the Political Process — May 12, 2008
Each year, numerous bills circulating through Congress and state legislatures are proposing more taxes on agency service fees, changes in business taxation, potential solutions for health care reform and many other policies affecting the livelihood of travel professionals. This detailed guide shows you many of the valuable ways you can participate in the policymaking process and influence positive change for the future of the travel industry.

PhoCusWright’s Travel Agency Distribution Landscape: 2006-2009 — April 9, 2008
The Travel Agency Distribution Landscape: 2006-2009 dispels the myth that travel agents are dinosaurs, destined for extinction. At $110 billion in total travel sales, the agency channel is significant—but it’s also complex. This new report provides an essential guide to understanding this important and fast-changing distribution channel.

Inactive Segments — April 7, 2008
This document contains information to help members manage inactive airline segments.

Public Relations Guide — April 7, 2008
If you've been wondering how to go about choosing a PR agency, this guide will walk you through a selection process. Topics include researching and interviewing prospective PR agencies, the information you will want to hear during an agency’s pitch, and the results you should expect from a campaign.

Navigating the Tax Labyrinth — February 24, 2008
ASTA explains the nuances of the federal tax code as it relates to this category of deductible business expenses. It also provides members with general guidance on legitimate deductibility of the convention, fam trips and cruises expenses. Members can learn how to lower their tax bills by utilizing these tax benefits. But you are urged to consult your accountants or financial professionals in order to take full advantage of travel related tax allowances.

Green Office - Easy and Effective Tips for a “Greener” Workplace — February 1, 2008
More and more consumers and businesses are joining the cause for a stronger, greener economy. With this exclusive online guide, discover several pain-free habits that will significantly help your office become more energy efficient.

Advertising Glossary — January 7, 2008
The most common terms used in the world of advertising.

Effective Travel Agency Websites — October 16, 2007
Decades ago, a small sign making company’s slogan encapsulated one of the many truths about business in one simple sentence: “A business with no sign is a sign of no business.” It’s now 2005 and though business has changed dramatically, this simple premise still holds true, only now where you place your sign is critical.

Search Engine Optimization Q&A — October 16, 2007
Q&A With Rick Miller - Director, Product Marketing & Sales, Trisept Solutions

Understanding Airline Strikes — July 24, 2007
Your guide to understanding strikes, tips for consumers and what to expect after a strike has been called.

Ethical (and Legal) Advertising — July 24, 2007
Everyone has read those enticing advertisements for the vacation of a lifetime. The big, bold print promises more than you could ever dream about – "For only $10.00 a day, you can lay on a Caribbean beach!" However, at the bottom of the page, in a type size that you need a magnifying glass to read, the fine print states that air fare is not included, the room does not have an ocean view, and you must depart on a Tuesday afternoon with a return on Friday morning – and that is if you can get beyond the large number of blackout days. The problem is that the offer is too limited. Probably 99.9 percent of the general population do not qualify for the offer.

What If Your Client Has Already Purchased the Travel Offer? — July 24, 2007
The emphasis of this section has been on avoiding travel scams, but what about the client who has already given out a credit card number?

Bargain Vacations: Advice for You to Provide Your Clients — July 24, 2007
Helping your clients evaluating bargain travel offers, with tips you can reprint and use in your agency.

How Travel Scams Work — July 24, 2007
Travel scams are characterized by the offering company's unwillingness to disclose all relevant details about their offer prior to payment by the consumer.

Super Bowl and College Bowl Game Packages — July 23, 2007
ASTA’s Consumer Affairs Department routinely get calls concerning offers for college bowl games and Super Bowl packages.

Cuba Travel Restricted; US Embargo Still in Place — July 23, 2007
The economic embargo that prohibits tourist or business travel by U.S. citizens, including from or through a third country such as Mexico or Canada, is still in place.

All About... : Client Booking Tools — July 23, 2007
There are a host of tools in the market and under development designed to allow the customer to create their own booking online. As opposed to consumer sites like Expedia or Travelocity, these are designed for the travel agent.

agent Technologies: Profile Management — July 13, 2007
Integrating the client profiles to the GDS is a tremendous efficiency enhancement.

Agency Technologies: Data Consolidation — July 13, 2007
Larger agencies will integrate tools in this category, making masses of customer data easier to manage and use.

Tech Profiles: Agencies Grossing Over $5 Million — July 13, 2007
The technology profile for an agency with a sales volume of over $5 million typically supports 6-10 staff including a “non-booking” manager, one or more department supervisors, receptionist/administration, and a bookkeeper/accountant.

Tech Profiles: Agencies Grossing $2-5 Million — July 13, 2007
The technology profile for an agency with a sales volume of $2-5 million typically supports 3-6 staff including a “booking” manager, administration support person and (part-time) bookkeeper/accountant . Some or all staff may be home-based and processing may be outsourced (hosted) or handled at the agency’s office location.

agent Technologies: Databases — July 13, 2007
The database is the goldmine. Each client in the database represents thousands of dollars of earning potential and database tools allow you to efficiently work that goldmine and extract the maximum value from it.

Agency Technologies: Agency Websites — July 13, 2007
Your presence on the web is as critical today as a sign outside your office was 20 years ago. What do want to project? Who can build it for you? What are the implications of presenting an online booking engine?

DOT Guide to Public Charter Flights for Consumers — July 12, 2007
Over the past few years, charter rules have been relaxed to make lower cost air transportation available to more people. Public charters can be purchased from a tour operator, travel agent or sometimes directly from the airline.

Benefits of Using ASTA's International Members — July 12, 2007
These are the thousands of international members within ASTA. These members, when properly connected with your business, are the equivalent of having a branch office in 135 countries around the world. Having this expertise will greatly add to your ability to offer your clients more choices, which should enhance your profitability.

Consortia & Cooperatives — July 12, 2007
Many travel agents consider joining a cooperative or consortium to take advantage of the efficiencies these organizations offer.

Travel Health Made Easy: How to Answer Clients' Common Questions — July 12, 2007
To better understand the importance of travel health and safety, Dr. Bradley Connor, medical director of the New York Center for Travel and Tropical Medicine and chairman of the International Society of Travel Medicine's Travel Industry and Public Education Committee, offers his advice on some of the most common travel health questions:

agent Technologies: Accounting Tools — July 12, 2007
The tools that will allow you to run your business. While there are several options that are well-suided for agencies, small home-based agencies may be best served with an off-the-shelf product.

Agency Technologies: Infrastructure — July 12, 2007
All agencies, regardless of size, need Internet access and e-mail capabilities. The extent of these capabilities is defined largely by agency size and availability in your agency's area. Dial-up Internet access is inexpensive and widely available but very slow, so it is impractical for all but the smallest agencies. Even then, smaller agencies in more populated areas might prefer DSL or cable modem service if it is available. High-speed satellite access is also an option for agencies in rural locations where cable or DSL is not available.

Tech Profiles: Agencies Grossing up to $2 Million — July 12, 2007
The technology profile for an agency that is either a home-based (hosted) or “bricks and mortar” location with a sales volume of up to $2 million typically supports 2-3 agents.

Home-Based agent Technologies: Internet Access — July 12, 2007
Nearly all suppliers provide information, services, and tools via the web and Internet enabled applications. Internet access is what is going to get you “on-line” to browse and search through that wealth of information. And ever increasingly the Internet may be your primary mechanism for booking and communicating with clients.

Bankruptcy Law: A Simplified Summary — July 12, 2007
As in any industry, travel industry suppliers may experience financial problems. This chapter will summarize the bankruptcy legal process and provide suggestions on how agencies can protect their customers as well as their own businesses in the event of a supplier default.

Job References — July 10, 2007
What is the proper response when someone calls and asks about a former employee? Because of the potential for defamation claims, it is important to exercise caution and develop a policy that governs how such inquiries will be handled.

Insurance agents and Brokers — July 10, 2007
The foregoing principles are not limited to cases of agency involving only the sale of real estate. In the case of a contest over the right to commissions on the sale of insurance policies, a court has stated:

Credit Card Surcharge Laws — July 9, 2007
Focusing on the laws of eleven states that ban credit card surcharges in specific transactions, this report examines how those laws affect travel agencies and airlines. The report also includes an analysis on how well travel agencies are protected by these laws should the airlines decide to pass credit card expenses onto travel agencies.

ASTA/Sloan Foundation Study — July 9, 2007
Conducted by the University of South Carolina's Travel & Tourism Industry Center, the ASTA/Sloan Foundation study gives a detailed look at the key strengths of highly successful American travel agencies. This in-depth study provides insight into what key factors make a travel agency successful, including: relationship building, customer service and networking.

Analysis of ARC Sales Statistics — June 20, 2007
The Airlines Reporting Corporation (ARC) released its year-end sales statistics with forecast for 2007. ASTA’s analysis of this data covers current sales trends, predictions and estimated demands.

Creating a Privacy Policy for Your Agency — June 20, 2007
This report explains the law on Web site privacy policies, offers privacy policy implementation tips and contains a sample privacy policy that Premium Members can use to craft their own privacy policy. It also addresses the issue of managing privacy within the office by protecting employee records and assuring that office equipment is used properly.

Working With The Media - Communications Guide — June 9, 2007
A premium member report on how travel agencies can work with the media and reporters to get favorable media coverage. Working with reporters can be painless with the proper preparation and understanding of the benefits the following report offers very practical advice that is easy to apply.


While every effort has been made to ensure the accuracy of the information contained in ASTA White Papers as of the date of their publication, please be advised that some content contained therein may be outdated or otherwise inaccurate at the present time. Accordingly, ASTA makes no representation regarding the timeliness of all of the information accessible here. Members having questions regarding the current state of a White Paper topic may wish to contact ASTA to obtain the most up-to-date information.

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