Web Site Frequently Asked Questions

Video of ASTA.org Video Length: 42.22 min There are many resources and tools available to you on ASTA.org. Take a few minutes and let's take a look at some and how you can use these in your business.

Using the site Forgot Password Not a member, but want more access Having to login again How do I contact ASTA

Finding ASTA members Finding out if a person/company is a member Other available directories Your Membership Change your information Renew membership Upgrade to Premium

Purchasing Educational courses online Exchanges Secure transactions Check & wire transfer

Using the site

Q: I forgot/do not know my password

A: No problem, click the link in the upper right hand corner. "Forgot my password". You will need to provide the email that you have registered with ASTA.

Q: I am not an ASTA member, but I want to get access to more information. How do I proceed in registering to use the site?

A: ASTA does provide access to some of the association's content provided you supply us with some basic information about yourself. By going through our quick and easy web site user registration process, you will be provided with a username and password which you can use when you revisit the site.

You will have access to more content than a non registered user has but not all the content. The majority of the site is available to paid ASTA members only.

It is important to note that becoming a 'registered user' of our web site does not make you an ASTA member nor can you identify yourself as an ASTA member. If you are interested in becoming member, please click here to review the membership qualifications.

Q: I login into the site earlier today, and now it is asking me to login again.

A: For your security, ASTA.org logs you out after 20+ minutes of inactivity. This is set up to defend our systems and your information from anything that would compromise data.

Q: How do I contact ASTA?

A: Please use the contact us submit form - specifying the inquiry topic in the dropdown menu. If you are a Premium Member of ASTA, please contact your relationship manager.

Finding ASTA members

Q: How can I find out if a company/person is a member of ASTA?

A: If you are not a member of ASTA, you can locate members by the following:

1. Find a Travel Agent Directory - Find great agent, search this directory and find out detailed information about ASTA member agents. Check out what languages they speak; what type of travel they specialize in and even their favorite destination.
   
2. Verify a Member Directory - Lists every ASTA member worldwide, including travel agents, travel agencies, cruise lines, tour operators, hotels, car rentals, etc. If they say they are a member, you can verify that here.
   
3. Find a Travel School Directory - List all travel school members in the U.S. and around the world.
   
4. Buyers Guide - Searchable database of all ASTA member travel suppliers.
   
5. Travel Industry Awards Winners - Check out the most recent winner as well as all the historical winner, to access this data you will need to sign-up to use the site. It is quick and easy.

If you are a member of ASTA, more options are available to you:

1. Member to Member Directory - Lists all members of the association with extensive contact information, geographical specialists and business types.
   
2. 25 Year Club Directory - Thousands of members have been industry and have ASTA members for more that 25 years.
   
3. YPS Club Directory - Professionals under 40 who are making their mark on the travel industry.
   
4. TOP (Tour Operator Program) Listing - Lists all the TOP members, their specialization, company description plus a listing of special offers available to ASTA members.
   
5. ASTA's National Officers
   
6. ASTA's Domestic and International Chapter Presidents
   
7. ASTA's Chapter Officers
   
8. ASTA's Committees
   
9. Host Agencies Listing - ASTA members who are also host agencies
   
10. Premium Member Directory - Lists all Premium Members' company information, Premium Primary Representative's contact information, their Premium Manager's names and the ASTA Relationship Manager. (Access restricted to Premium Members only)
    
11. AMSI Endorsed Providers - AMSI eMart where special providers have made discounted and specialized services available to ASTA members.

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Your Membership

Q: I would like to change some of my contact information. How would I go about doing that?

A: Log in and click the ‘My Profile’ link.

1. Click 'Edit Profile' (left side)
   
2. Click little gray 'Edit' button (right side)
   
3. To update your information in the very popular Find a Travel Agent Directory
   • Instead of clicking the little gray edit button, click the big blue button 'Edit Consumer Profile'
   • For tips on how often to update, how the directory is used and what types of photos to upload, view these video tutorials.

Q: How do I renew my membership?

If your membership will expired within 60 days or just expired less than 60 days ago... 

Log in and click the ‘Renew' link in the upper right hand corner.

If your membership expired more than 60 days ago...

Log in to your old account using this link. Once in your account, click the 'MYASTA' link in the blue upper bar and then the 'RENEW' link.

Exceptions: 1) If your membership is tied to your company's membership, then your company must renew first. 2) Future Travel Professionals must contact ASTA HQ to renew. 3) If your membership expired over a year ago. Please have your club membership is tied to your gradation date.

Please use the ‘contact us' submit form, specifying Membership Renewal the dropdown menu. Or call 703.739.2782  between 9 - 5 ET.

Q: I want to up grade my membership to Premium. What do I do?

A: Just contact our Premium Member Relationship Sales Manager at join@asta.org

Purchasing on ASTA.org

Q: Can I purchase educational courses online?

A: Yes. ASTA has educational courses on a wide variety of topics and are available in several different formats, including PDF, Print, CD and Online Interactive.

Q: I received an educational course that is different from the one I ordered. How do I exchange this?

A: No problem. Please use the contact us submit form. Please specify Order Status the inquiry topic in the dropdown menu and a replacement will be arranged.

Q: If I pay for my purchases with a credit card, are those transactions secured?

A: When you purchase anything on ASTA.org, you can feel confident that your credit card information is secure.

Q: Can I pay by check or wire transfer?

A: Yes. ASTA accepts checks and wire transfer. Please use the ‘contact us' submit form, specifying Membership Renewal the dropdown menu.